52 Handling calls

Responding to a callback that a called party returned

A call that the called person elects not to take can be handled by you according to instructions that you or your company have established. This type of call is similar to a Callback to the attendant. The called person, can use the buttons below the display area of the telephone, communicate to you, the attendant, how the call should be handled with one of the following pre-set messages:

•Hold. You ask the caller to hold for a moment.

•Assist. You send the caller to the called party’s assistant.

•IntAct. You inform the caller that the person they called is currently on the line and ask if they wish to interrupt the call.

The display button pressed by the employee sends a pre-set message to you. Either Hold, Assistant or Interact is displayed below the orange Callback Loop button.

To respond to a Callback call that a called party returned:

1.Click . The Caller Information group box shows the information originally displayed.

2.Advise the caller according to the pre-set message that appears.

To process a hold call:

1.Advise the caller that the employee would like them to hold.

2.Enter the employee’s extension in the Target box.

3.Click . The call is now camped onto the called employee’s extension.

To process an assistant call:

1.Advise the caller that the employee is temporarily unable to take calls and has requested that calls be routed to the Assistant extension.

2.Enter the assistant’s extension number in the Target box. The number is located in the Assistant Extension box on the Edit Employee Information dialog box.

3.Transfer the call to the assistant’s extension number.

To process an interact call:

1.Advise the caller that the employee is on another call but can be interrupted.

2.If the caller agrees, enter the employee’s extension in the Target box.

3.Transfer the call back to the extension.

Norstar PC Console 1.1 User Guide

P0887496 01

Page 57 Page 59
Page 58
Image 58
Nortel Networks P0887496 01 manual Responding to a callback that a called party returned
Page 57 Page 59

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
Top Page Image Contents