42 Handling calls

A new incoming call is indicated by a yellow Loop button that displays the word Ringing. Information about the call appears around the Loop button to assist you in personalized call processing:

A function key name, located above the Loop button, (F1 in the example) designates the function key on the PC keyboard that relates to the ringing Loop button.

A timer, found above the Loop button, indicates in minutes and seconds how long the call has been active.

A company name, displayed on the top line of the information to the right of the Loop but- ton, shows the identity of the company that is calling. The company name is either from the caller database or, if the caller is new, from the Caller ID name provided by the tele- phone company. If you do not subscribe to Caller ID service, then this line of display will be blank. A company name can be entered or edited using the Caller Information group box.

The Caller ID name, displayed on the second line of the information to the right of the Loop button, shows the Caller ID number provided by the telephone company. If you do not subscribe to Caller ID service, then this line of display will be blank.

The bottom line of information to the right of the Loop button displays the name of the Norstar ICS line that carried the call.

Note: Norstar ICS line names are programmed in your Norstar ICS by your telephone administrator.

Note: If your Norstar ICS is shared by two or more companies, the telephone administrator can associate the names of each company with their particular hardware lines. This means that you can tell which company is being called, even before answering the call.

To answer an incoming call:

1.A Loop button turns yellow and the label changes to Ringing. You can respond to a call one of four ways:

Click the yellow Ringing Loop button.

Press the function key on the PC keyboard (for example, F1) shown above the Loop button.

Press the Esc key.

Press the associated intercom or line key on your telephone.

The Loop button becomes green and displays the word Active.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Norstar PC Console 1.1 User Guide

P0887496 01 specifications

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