Nortel Networks P0887496 01 manual Chapter Handling calls

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	Using the menu bar	24
	File menu	24
	Edit menu	24
	View menu	25
	Tools menu	25
	Transfer menu	26
	Caller menu	27
	Target menu	28
	Attendant menu	29
	Help menu	29
	Using the toolbar	29
	Using the Caller Information group box	32
	Using the call processing area	34
	Using the Directory group box 35
	Search and edit functions in the Directory group box	36
	Directory list	38
Chapter 5	Handling calls	41
	Answering calls as an attendant	41
	Finding the called person’s extension
	and placing it in the Target box	43
	Using the Contacts group box	43
	Using the Directory tab views	44
	Using the Directory Find box	44
	Using the Department box	45
	Transferring a call	45
	Parking, holding and screening calls	47
	Parking calls and paging employees	47
	Placing and retrieving calls on hold	48
	Screening calls	49
	Contacting employees using Voice Call	50
	Linking and Joining calls	50
	Handling a callback call	51
	Responding to a callback that an extension did not answer	51
	Responding to a callback that a called party returned	52
	Making a call from the attendant’s extension	53
	Managing calls at the employee’s telephone	54
Chapter 6	Maintaining caller and employee information	57
	Maintaining caller information	57
	Creating a new caller record	57
	Finding and editing caller information	60
	Maintaining employee information	61
	Working with the Directory list	61
	Finding an employee record	62
	Editing employee information	64

Norstar PC Console 1.1 User Guide P0887496 01