74 Generating reports

Customers and Employees Selection dialog box

The Customer and Employee Selection dialog boxes are where you can choose which Employees or Customers to include in a report.

The program records which items were selected in this dialog the last time you created a report. When the dialog opens, any items which were selected last time appears as selected. In this way, the list of selected items can be modified.

Creating and viewing reports

The Reports program is designed to make it easy to generate quality reports for analyzing telephone usage at your organization. The following section provides the steps required to generate reports, including:

•selecting the Database

•selecting a report type

•setting the report period

•selecting employees and customers

•creating and previewing the report

•printing the report

Selecting the database

Norstar PC Console stores information about telephone usage in your organization in a special database. This database is used to generate the different types of reports. In most cases, you will want to use the database that was installed with the Norstar ICS system. However, if you make backups of the database for archiving purposes, Reports can use those backups as well. If you are generating reports from a PC that does not have the database stored, locate the database on the server PC through Network Neighborhood. Check with the system administrator to ensure that the database is a shared file.

There are two methods of selecting a Microsoft Access database for reports from the Reports window:

•using Select in the Database group box

•using the Current Database box

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Creating and viewing reports, Selecting the database, Using the Current Database box
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P0887496 01 specifications

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