30 Working with the Attendant main window

The toolbar contains the following:.

The IN and OUT buttons are used to indicate whether or not you are able to take calls.

Note: Redirection of calls to a backup extension must be set in the Options dialog box which is accessed from the Tools menu.

The Link button is used to access Centrex/CO line features (such as off-premise transfer or conference) or other systems or carriers while on an outside call. For more information, refer to Linking and Joining calls on page 50

The DTMF button is used to dial DTMF-tone digits to the external number in the Target box. This must be used in conjunction with the Link button and with outdialing on an active line to access other systems or carriers such as Centrex. This button is also used to send special characters (for example, *, #) from the Target box to other services such as Interactive Voice Response (IVR) and Norstar voice messaging services.

The Join button connects two callers by joining the active call with the call that is on hold at the Norstar PC Console. Refer to Linking and Joining calls on page 50.

Clicking the View Parked button displays the Parked dialog box which contains a list of parked calls. Calls can be parked and retrieved from any Norstar telephone connected to your Norstar ICS. Refer to Parking calls and paging employees on page 47.

The Voice Call button initiates a call from the attendant’s telephone to the speaker of another telephone without first causing the telephone to ring. Refer to Parking calls and paging employees on page 47.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Norstar PC Console 1.1 User Guide

P0887496 01 specifications

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