Getting started 13

7. Click Close. The Norstar PC Console Attendant window main window appears.

8.As soon as the Attendant program begins communicating with the Server program, the

Server icon, , appears in the Status Bar at the bottom of the Attendant main window.

The Attendant program obtains setup information from the Server program. As this happens, the individual Norstar telephone extensions appear in the Directory group box on the Attendant main window. When the setup is complete, the Directory displays all

extensions that are connected to the Norstar ICS and the Synchronization icon, , appears in the Status Bar at the bottom of the Attendant main window.

Types of attendant setups

Each PC that has the Attendant program installed must be set up to handle calls either as a main attendant, overflow attendant, backup attendant or assistant attendant.

Full-time main attendant setup

The full-time main attendant setup is intended for a telephone operator that has the Attendant main window always visible on their PC. There can be more than one full-time attendant.

Every Attendant program has to have the Server ID and Attendant extension options set properly for the Attendant program to function. The Server ID indicates to the Attendant program where the Norstar PC Console Server program is located. The Attendant extension setting indicates to the Attendant program which Norstar telephone belongs to the attendant.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Types of attendant setups, Full-time main attendant setup
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P0887496 01 specifications

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