Handling calls 45

Using the Department box

You can search for a name by department on the Full tab using the Department box.

To search by department:

1.Click the down arrow of the Department box. A list of departments that are associated with extensions appears in the drop down list.

Note: Department names for each extension are created in the Edit

Employee Information dialog box.

2.Click a department name from the drop-down list and the department name appears in the Department box.

3.Click Find. All extensions matching the department are displayed in a list under the Full Directory tab view.

4.In the Directory list box, click the name of the employee being called. The name appears in the Target box.

5.After the search result is shown in the Full tab view, the BLF, Selected and Assigned tab views remain unchanged. To restore all names in the Full tab view, click the Show All button.

Transferring a call

An active call can be transferred to an extension using the Contacts box, the Target box or the Directory group box. A call can also be transferred to voice mail.

To transfer using the Contacts box:

1.Double-click the telephone status icon to the right of the Contacts box.The call is then transferred to the displayed extension.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Transferring a call, Using the Department box, Employee Information dialog box
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P0887496 01 specifications

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