22 Working with the Attendant main window

Title bar

The title bar is located at the top of the Attendant main window. The program icon that appears on the left side of the title bar when clicked contains: Restore, Move, Size, Minimize, Maximize, and Close. The telephone icon and the program title, Norstar PC Console Attendant is displayed. On the right side are the Windows standard Minimize, Maximize and Close buttons.

Menu bar

The menu bar, located just beneath the title bar, displays the menus available including File, Edit, View, Tools, Transfer, Caller, Target, Attendant and Help. From these menus you can access many of the functions available in the Attendant program. The menu bar is always visible on the Attendant main window.

Toolbar

The toolbar, located just beneath the menu bar, contains several buttons that provide quick and easy access to selected Norstar PC Console functions.

Loop buttons

The Loop buttons are on the left of the Attendant main window labeled F1, F2 and so on, and are used to answer calls. Each Loop button can handle a single call. The color of a Loop button and the displayed word indicate the type of call activity occurring. For example, a yellow Loop button with the displayed word Ringing indicates an incoming call at the attendant’s extension. You can choose to hide or display all Loop buttons except those that indicate call activity by selecting and de-selecting Hide Loop Buttons on the View menu. Refer to View menu on page 25.

Caller Information group box

The Caller Information group box, in the top center of the Attendant main window, displays information about the caller that is stored in the Norstar PC Console database.

Call processing area

You can make and transfer calls by using the Target box and Call Processing buttons at the top, far-right of the Attendant main window.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 Title bar, Menu bar, Toolbar, Loop buttons, Caller Information group box, Call processing area
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P0887496 01 specifications

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