2 Introduction to Norstar PC Console

Handling calls

explains how an attendant answers and directs

 

incoming calls and how a person being called

 

answers and manages calls.

Maintaining Caller and Employee describes how you enter, edit and maintain caller

information

and employee information.

Generating reports

focuses on how to use the Norstar PC Console

 

Reports program to generate and customize various

 

reports.

Glossary

defines terms and acronyms used in this guide that

 

are relevant to Norstar PC Console.

Conventions

Naming of window components

Refer to Components of the Attendant main window on page 21 for window terminology used in this document.

Using the keyboard to navigate around Norstar PC Console

You can use the keyboard to do many tasks quickly in Norstar PC Console. There are three kinds of keyboard navigation. The first two types are Windows standard while the third type is particular to Norstar PC Console. They are:

•Access keys which are the letters underlined in menu names and commands. For more information, refer to Access keys on page 2.

•shortcut keys defined on the menus. For more information, refer to Shortcut keys defined on the menus on page 3.

•commands initiated by holding down the Alt key plus an additional key. For more informa- tion, refer to Commands initiated by holding down the Alt key plus an additional key on page 3.

Access keys

In Norstar PC Console, each menu name as well as each command within the menus contain an underlined letter called an Access key.

To use the Access keys:

1.Press and release the Alt key. This gives you access to the menu names in the menu bar.

2.Press the Access key for the menu name and release it. For example, to open the Edit menu, press Alt then E and the Edit menu will be displayed.

3.Press the Access key for the desired command. For example, to select Caller Information from the Edit menu, press I and the Edit Caller Information dialog box will be displayed.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Conventions, Naming of window components
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P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

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