Nortel Networks P0887496 01 Linking and Joining calls, Contacting employees using Voice Call

50 Handling calls

Contacting employees using Voice Call

This feature can be used as an intercom to talk directly through the speaker of the employee’s telephone.

To use the Voice Call button:

1.Position the cursor in the Target box and type or enter the extension of the employee.

2.On the toolbar, click .

3.You may now speak to the employee through the speaker in their telephone.

Linking and Joining calls

Using Norstar PC Console, you can link calls to create conference calls or have callers join existing calls to also create conference calls.

To use the DTMF button with an active incoming call on a Loop button:

Note: The DTMF button is used when transferring or linking calls on

Centrex lines.

1.Click on the toolbar. The active incoming call is placed on hold.

2.Position the cursor in the Target box and type an outside telephone number.

3.Click on the toolbar. The number in the Target box is dialed out with DTMF tones on the same CO line on which the active incoming call arrived.

4.Click Release and the incoming call is transferred to the outside telephone number (using the telephone company’s Centrex capability). The Attendant is disconnected from the call and the Loop button becomes idle.

To Join a call on hold on a Loop button with an active call on another Loop button:

1.Click on the toolbar.

2.Drag the “Join” cursor to the Loop button on which the call is being held.

3.Click the Loop button holding the call. The two callers are now connected, the Attendant is released from the active call and both Loop buttons become idle.

To create a conference call to an outside number:

1.With an active incoming call on Norstar PC Console, position the cursor in the Target box.

2.Type an outside telephone number.

Norstar PC Console 1.1 User Guide P0887496 01