Manuals / Oki / Computer Equipment / All in One Printer

Oki 87 manual Problem Solving

Models: 87

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You sent a fax but it was received completely blank. Make sure that you have loaded your document face down.

The image received on your MFP machine was very poor. Contact the person sending you the fax and ask them to change their Transmit Resolution and Type of Original settings. Ask the person to make a copy of the document on their fax machine to ensure that it is working properly. Then ask them to send the fax again. If you still have a problem, try making a copy of a document on your machine to make sure it is working properly.

You tried dialing with a One-Touch key or an Auto Dial code but nothing happened. Make sure that something is programmed into the One-Touch key or Auto Dial code you are using. Check the fax number to make sure it was entered correctly (see the Dial Directories chapter). When you are dialing with an Auto Dial code, be sure to press the AUTO DIAL key before you enter the code. If your MFP machine has the Auto Start feature turned off, you will have to press the START key before dialing will begin (see the section on Programming).

Your MFP machine does not answer the phone or receive faxes. First check to see that the power cord is connected to the AC outlet. Also check the reception mode you are using. Your MFP machine will not automatically receive faxes in manual answering mode [TEL]. See “Setting the Answering Mode” in the Installation section.

Your received documents are light or have vertical streaks on them and you are not out of toner. Gently wipe the lens surface of your MFP machine’s LED array and then see if the machine works properly (refer to “Replacing the Toner Cartridge”). If your MFP machine still does not work properly, remove the image drum unit (refer to “Replacing the Image Drum Unit”), tap the toner cartridge, and slowly swing it 20-30 degrees vertically several times. Be careful not to let the toner leak from the cartridge. If this does not work, you may need to replace your image drum unit. Contact your dealer to get a replacement.

You set your MFP machine for delayed transmission but it did not send. Check the display to make sure that you have set your MFP machine’s clock to the correct time. See “Setting the Clock” in the Instal- lation section.

Problem Solving 103

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Oki 87 manual Problem Solving

Contents

User’s Guide Year 2000 Compliance Installation Hints SafetyOperation and Maintenance Toner Cartridge and Image Drum Unit Emergency First Aid Contents Vi Okioffice 87 User’s Guide Rejecting Unsolicited Fax Messages Power Failures and Memory Viii Okioffice 87 User’s Guide 111 109Okioffice 87 User’s Guide Introduction FeaturesHandset Kit What You Should Receive Component IdentificationOne-Touch Keypad Control Panel Manual Paper Feeder ComponentsTEL Terminal Control Panel Control Panel Keys and IndicatorsComponents Okioffice 87 User’s Guide Components One-Touch Keypad Using the One-Touch Keys for DialingSignal Tones Okioffice 87 User’s Guide Unpacking InstallationWhere to Install Your MFP Machine Getting StartedInstall the Toner Cartridge Setting Up Your MFP MachineInstall the Paper Tray/Copy Stacker Install the Document TrayInstallation Okioffice 87 User’s Guide Installation Connect to the Telephone Line Connect Power Connecting an External Telephone or Answering MachineLoading Paper Adjustment Setting the ClockAnswering Mode Options Setting the Answering ModeWord PRG Changing the Answering ModeData PRG Setting the Fax IdentificationEnter a unique character Connecting to a PBX Setting LanguageRameter MFP Function Driver SetupWindows Installation Windows Me/98/95 When Digital Signature Not Found appears, click YesWindows NT Printer Status Icon Unimessage SetupProgramming One-Touch Keys Dial DirectoriesLocation Programming To adjust the speed Chain Dialing Programming Auto Dial Numbers Change the setting Programming Groups Group SettingMultiple Page Documents Basic OperationsPreparing Documents Document SizeLoading Documents Sending a Fax to a Single Location To set the resolution of your document. Resolution to UseConfirming Results Search Key DialingReal-Time Dialing RedialingStopping a Transmission Sending a Fax to Multiple Locations BroadcastingPerforming a Broadcast Operation To make corrections Faxing to a GroupSending a Fax to a Group Receiving Faxes Manually Print out Operation Memory Reception modeSwitch to Auto Receive mode Receiving Faxes in MemoryNo Toner Reception Canceling Messages Stored in MemoryRejecting Unsolicited Fax Messages Making Copies Power Failures and MemoryMaking Copies with the Manual Paper Feeder To Answer a Voice Request Using Voice RequestTo Initiate a Voice Request SET, and Press Voice RequestOkioffice 87 User’s Guide Advanced Operations Sending a Delayed Fax from the Document FeederSending a Fax at a Later Date and Time Sending a Delayed Fax From Memory Canceling a Delayed Transmission Select Location Sending a Confidential Fax or Sub-address TransmissionCreating a Confidential Mailbox Personal Box Receiving Confidential FaxesFUNC. Programming Closing a Mailbox To Change Your PasswordTo print a received confidential fax message Printing Confidential MessagesRelay Broadcast Report Relay BroadcastingRelay Initiating Station Relay Key StationInitiating a Relay Broadcast Relay PasswordTIN Poll Setting Your MFP Machine to be PolledPolling Documents from Other Fax Machines What You Can Do While Making Copies Dual AccessWhat You Can Do While Sending a Fax What You Can Do While Receiving a Fax1ACTIVITY Report Customizing Features and OperationsViewing Your Current Settings ProgrammingUser Function Settings List User Function SettingsOr Type of Original Okioffice 87 User’s Guide Power Save Mode Not used Page Instant Dial = OFF, 17 Mem./Feeder SW = Feeder Setting Your MFP Machine’s Distinctive Ring Changing Your User Function SettingsPersonal Box Programming Polling Personal Box Programming Close Personal Box Programming ConfidentialForward No. Programming Memory Password Programming RegisterMemory Password Programming Delete Dial Parameter SettingsDial Parameter Settings List Programming Changing Your Dial Parameter Settings Service Function Settings List Service Function SettingsUser Functions Standby Mode Function Select FunctionPrint Memory MSG Print Personal BOX One-Touch key 9 User Programming TSI/CSI Sender ID Call Back no Understanding Reports ReportsActive Memory Files Report Confidential Reception Report Activity ReportBroadcast Entry Report Broadcast Confirmation ReportMessage Confirmation Report Protocol Dump Configuration ReportPower Outage Report Telephone DirectoryPrinting Other Reports Printing ReportsCodes Used in Reports Printing a Message Confirmation ReportCommunication Codes Clearing a Document Jam Problem SolvingClearing a Printing Paper Jam Problem Solving Okioffice 87 User’s Guide Problem Solving Replacing the Toner Cartridge OKI P/N Problem Solving Okioffice 87 User’s Guide Problem Solving Replacing the Image Drum Unit OKI P/N Problem Solving Shipping the MFP Machine Reading Your Print Counters Problem ChecklistOkioffice 87 User’s Guide Problem Solving Okioffice 87 User’s Guide Display Panel Messages Error MessagesNormal Display Toner Lowfax Replace Toner Cart Printer Alarm 4 TEL Refer to User Guide Memory overflow Other Error Messages No image drumCommunications error Cover openSpecifications Document feed DimensionsPower Operating conditionsIndex IndexPersonal Box