Can’t send or receive text or multimedia messages | Palm 650

I can’t send or receive text or multimedia messages

•Make sure the SIM card is inserted correctly (see “Inserting the SIM card” on page 17) and your phone is turned on (see “Turning your smartphone on and off” on page 18).

•Contact Cingular Wireless to verify that your plan includes messaging services, that these services have been correctly activated, and that they are available at your location (Cingular Wireless should be able to tell you if messaging services have been experiencing transmission delays).

•If possible, contact the recipient of the message, and make sure the receiving device can handle the type of file that is being sent.

•Confirm that the DUN setting is turned off in the Bluetooth® application (see “Enabling DUN on your smartphone” on page 126).

•If a message arrives but does not display an alert, perform a soft reset (see “Performing a soft reset” on page 205).

I can’t make or receive calls using a hands-free device with Bluetooth technology

Check all of the following:

•The Bluetooth setting is turned on in the Bluetooth application.

•Your hands-free device with Bluetooth wireless technology is charged and turned on.

•Move the smartphone and hands-free device closer to each other.

•Confirm that the DUN setting is turned off in the Bluetooth® application (see “Enabling DUN on your smartphone” on page 126).

•The Bluetooth application screen is closed.

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Palm 650 manual Can’t send or receive text or multimedia messages

Contents

Using your Treo 650 smartphone Copyright Disclaimer and limitation of liability Contents Playing media files Glossary Regulatory information Specifications Index Contents Welcome WelcomePage What’s in the box What’s in the boxHardware Documentation and software What do I need to get started? Software Installation CD included in the box Setting up Setting up Top view Treo smartphone overview Front view Back view Installing the battery Charging the battery Charging the batteryIndicator light Charging the battery Maximizing battery life Maximizing battery life Inserting the SIM card Inserting the SIM card Turning your smartphone on and off Turning your smartphone on and offWaking up the screen Turning your phone on and off Making your first call Making your first call Look here for your phone number Making your first call Adjusting call volumeVolume button Side button What’s my number? System requirements Setting up your computerSetting up your computer Upgrading from another Palm Powered device What’s new on your Treo 650 smartphone Pressing Option , and then pressing Shift/Find Setting up your computer Page USB sync cable Sync button Setting up your computer Connecting your Treo smartphone to your computer Synchronizing information Synchronizing information Sync button Page Moving around Moving around Scrolling through screens Moving around the screen Highlighting items Selecting or activating items Accessing command buttons Selecting options in a pick list Selecting menu items Using the keyboard Using the keyboardUsing the keyboard backlight Entering lowercase and uppercase letters Entering numbers, punctuation, and symbolsEntering other symbols and accented characters Symbols and accented characters Ï Î Opening applications Using Applications View Messaging Using the quick buttonsPower/End Phone/SendPage Using your phone Using your phone Phone overview Accessing the Phone applicationPhone overview Dialing by contact name Dialing using the onscreen Dial PadMaking calls Dialing with the keyboard Dialing with a Speed Dial favorite button Redialing a recently called number Dialing from a web page or message Receiving calls Receiving calls Voicemail notification Using voicemailSetting up voicemail Using voicemail Managing active calls Managing active callsCaller’s name and number Current duration of call Returning to an active call from another application Ending a call Making a second call Saving phone numbers Making a conference call Answering a second call call waiting Forwarding calls under certain conditions Forwarding all calls Viewing minutes usage Barring calls Defining favorite buttons Creating a speed dial favorite button Editing or deleting an existing favorite button Creating other types of favorite buttons Speaker Microphone Headset button Using a phone headsetUsing a phone headset Using a wired headset Using a phone headset Using a phone headset Selecting ringtones Customizing phone settingsCustomizing phone settings Adjusting ringer volume Selecting Alert Volume and Vibrate settingsAdjusting call or music volume Assigning a caller ID photo Selecting wallpaper for the Phone application Assigning a caller ID ringtone What are all those icons? What are all those icons? What are all those icons? Using email Using email Using email on your smartphone Want to Which email application should I use? Using email on your smartphone VersaMail VersaMailHow do I get started? Setting up VersaMail to work with common providers Setting up VersaMail to work with other providers Attaching photos and videos Creating and sending messages Receiving and viewing messages Attaching Word, Excel, and PowerPoint filesAttaching ringtones Attaching other types of files Viewing attachments Replying to or forwarding messages Deleting selected messages from the Inbox Managing your messages Scheduling Auto Sync Switching accountsCustomizing your email settings Deleting messages by date Selecting alert tones Setting preferences for getting messages Select OK Working with Microsoft Exchange ActiveSync Attaching a signature to a message Xpress Mail Xpress Mail Installing the Xpress Mail desktop software Setting up the Xpress Mail desktop software Xpress Mail Setting up Xpress Mail to work with your email account Installing Xpress Mail on your smartphone Setting up Xpress Mail to work with other accounts Setting up Xpress Mail to work with common providers Getting email with Xpress Mail Setting up Xpress Mail to work with other providers Sorting email in Xpress Mail Viewing attachments in Xpress Mail Reading email with Xpress Mail Forwarding email with Xpress Mail Replying to email with Xpress Mail Shortcuts for addressing email in Xpress Mail Creating and sending email with Xpress Mail Xpress Mail Adding attachments to email with Xpress Mail Deleting email messages with Xpress Mail Using different folders with Xpress Mail Switching Xpress Mail email accounts Receiving alerts of incoming messages Using filters Scheduling automatic message retrieval Receiving confirmation messages Setting time options Updating Xpress Mail software Using GoodLink Using GoodLink Using other wireless features Using other wireless features Creating and sending a text message Messaging MPEG4 Creating and sending a multimedia messagePage Receiving messages Viewing/playing a multimedia message Using links in messages Managing your messages Chatting with Messaging Customizing your Messaging settings Messaging Selecting alert tones Browsing the web Browsing the webViewing a web Creating a bookmark Arranging bookmarks and saved pages Saving aViewing bookmarks or saved pages Editing or deleting a bookmark or saved Downloading files from a web Finding text on a web Using the History listCopying text from a web Customizing your Web browser settings Browsing the web Dial-up networking Dial-up networking Setting up your Windows computer for a DUN connection Dial-up networking Enabling DUN on your smartphone Accessing the Internet from your computer Terminating an Internet session Requesting a connection with another Bluetooth device Connections with Bluetooth devices Accepting a connection from another Bluetooth device Page Playing media files Playing media files Taking photos and videos Taking photos and videosTaking a photo Recording a video Viewing a slide show Viewing a photoViewing a video Copying photos and videos Sending a photo or video + indicates photo is in album Organizing photos and videosSaving a photo as wallpaper Deleting a photo or video Customizing your Camera settings Viewing photos and videos on your computer Listening to music Listening to musicTransferring MP3 files from your computer Transferring music from a CD to your smartphone Save Tracks Listening to music on your smartphone Creating a playlist Progress indicator Continuous play Random play Editing a playlist Using organizer features Using organizer features Contacts ContactsAdding a contact Defining your business card Viewing or changing contact informationDeleting a contact Viewing your SIM Phonebook Calendar CalendarDisplaying your calendar Creating an event Selected day Adding an alarm reminder to an eventSelected date Type of time units Number of time units Creating an untimed eventColor-coding your schedule Scheduling a repeating event Editing or deleting an event This icon indicates a repeating event Customizing display options for your calendar Calendar Selecting alarm tones Tasks TasksAdding a task Private Check this box to mark this task private Select OK Setting task priority, due date, and other details Deleting a task Checking off a taskOrganizing your tasks Customizing Tasks Memos MemosCreating a memo Deleting a memo Staying productive Staying productive Home city World ClockSelecting cities Adding cities Setting an alarm Calculator Switching between Basic and Advanced Calculator ModesSelecting functions in Advanced Calculator Mode Page Page Managing files and applications Managing files and applications Using Find Using Find Installing applications Installing applicationsInstalling applications from the Internet Getting help with third-party applications Installing applications from a Windows computerInstalling applications from a Mac computer Removing applications Removing applicationsPage Viewing application info Viewing application info Sending information with Bluetooth wireless technology Sending information over a Bluetooth wireless connectionSending an application over a Bluetooth wireless connection Receiving information over a Bluetooth wireless connection Beaming information Beaming informationBeaming an entry Beaming an application Receiving beamed information Inserting and removing expansion cards Using expansion cardsUsing expansion cards Notch Using expansion cards Copying applications to an expansion card Opening applications on an expansion card Formatting an expansion card Viewing expansion card informationRenaming an expansion card Customizing your smartphone Customizing your smartphone System sound settings System sound settingsSetting the Ringer switch Setting system volume levels Small font Small bold font Large font Large bold font Adjusting the brightnessDisplay and appearance Changing the screen text size Setting date and time formats Changing the system color scheme Aligning the screen Displaying applications by category Applications settingsApplications settings Arranging applications by category Reassigning buttons Setting default applications Locking your phone and info Locking your phone and infoLocking your keyboard Keyguard Locking your phone Phone Lock Locking your screen Locking your smartphone Setting Owner Preferences Hiding or masking all private records Working with private entries Security and Palm Desktop software Windows Viewing all private recordsViewing private entries in a specific application Connecting to a virtual private network System settings System settingsSetting the date and time Optimizing power settings Page Finding help Finding help Trouble upgrading? Trouble upgrading? Trouble upgrading? Trouble installing the desktop software? Trouble installing the desktop software? Resetting your smartphone Resetting your smartphonePerforming a soft reset Performing a system reset Performing a hard reset Replacing the battery Replacing the batteryPage Screen ScreenScreen appears blank My smartphone won’t connect to the mobile network Signal strength is weakMy smartphone hangs up when I hold it to my ear Network connection Can’t tell if data services are available My smartphone won’t connect to the Internet Can’t send or receive text or multimedia messages My computer does not appear on the Trusted Devices screen Get an Error 691 message when trying to connect Synchronization SynchronizationPalm Desktop does not respond to a synchronization attempt Synchronization starts but stops without finishing Synchronization My appointments show up in the wrong time slot after I sync Have duplicate entries in Microsoft Outlook after I sync Synchronization Have problems sending and receiving email Have problems using my account on my smartphone Auto Sync is not working Have problems sending email My vCard or vCal email attachment isn’t forwarding correctly Page Secure site refuses to permit a transaction Can’t access aWeb An image or map displays too small on the smartphone screen Camera CameraCamera preview image looks strange Third-party applications Third-party applicationsGetting more help Error messages Error messages Making room on your smartphone Is your voice too quiet on the other end? Voice qualityIs the other person hearing an echo? Are you hearing your own voice echo? For a quick introduction Where to learn moreWhile using your smartphone Where to learn more Glossary Glossary Alt alternative a keyboard key. Enter a letter on Glossary Page Regulatory information Regulatory information USA Regulatory information Regulatory information Hands-Free Capability Page Specifications Specifications Specifications Specifications Page Index Index Numerics Index Index Email messages, unread 68 monitoring status of features Index Index Index