Palm 650 manual Third-party applications, Getting more help

Remember, not all third- party applications were written with the Treo keyboard and 5-way navigator in mind. You may encounter strange behavior or errors in these applications if you use the keyboard and 5-way navigator.

Third-party applications

Sometimes, third-party applications can cause conflicts on your smartphone. Third- party applications that modify wireless features may require extra troubleshooting. If you recently installed an application and your smartphone seems to be stuck, try the following:

1.Perform a soft reset (see “Performing a soft reset” on page 205).

2.If the problem persists, perform a system reset (see “Performing a system reset” on page 205).

3.Delete the most recently installed application from your smartphone (see “Removing applications” on page 171).

4.If the problem persists, perform another system reset.

5.If possible, synchronize to backup your most recent info.

6.If you’re unable to perform the steps above or the problem persists, locate your Backup folder on your computer and rename the folder (e.g. BackupOld):

•Windows: C:\Program Files\palmOne\username

•Mac: Mac HD\Applications\palmOne\Users\username

7.Perform a hard reset (see “Performing a hard reset” on page 206).

8.Synchronize to restore the info in your built-in applications.

9.If the problem is resolved, begin reinstalling your third-party applications one at a time: double-click a single file in the original Backup folder that you renamed.

10.If the problem recurs, delete the last application you installed and report the problem to its developer.

Getting more help

Contact the author or vendor of any third-party software if you require further assistance.

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