Chapter 4. Key Telephone Features Section 700 - Operation
4-80 DBS Manual - Revised April 2000 DBS-2.3/9.2-700
Considerations
• The VM key can be used with the Panasonic Voice Mail or with third-
party voice mail systems.
• If the voice mail password is over three digits long, assign the password to
a personal or system speed dial number (00-99, 000-199 or 900-909).
When you use a speed dial number with the Panasonic Voice Mail, include
the pound (#) sign after the password. Excluding the # sign results in a 6-
second delay before you are connected to the mailbox.
If you are using 2-digit dialing with a third-party voice mail, the password
can be up to 4 digits long before it must be stored as a speed dial number.
(Panasonic Voice Mail requires 3-digit dialing.)
• With Panasonic Voice Mail, most attendants use port group scheduling
that accesses a menu, which asks for a mailbox number. Port group
scheduling is used so attendants can quickly dial the mailbox numbers of
other users. To assign a personal VM key for an attendant using port group
scheduling, use a speed dial number to store the voice mail extension
number followed by an asterisk (*), followed by the password. The asterisk
causes Voice Mail to revert to the menu that connects the user to his or her
personal mailbox.
• With Panasonic Voice Mail, the final voice mail channel must be assigned
as part of the Voice Mail hunt group in order for the VM key to light. If the
final voice mail channel is assigned as the transfer extension for the hunt
group, the MSGE lamp will light, but the VM key will not.
With third-party voice mail, you must make sure a voice channel is
assigned for message waiting control in order for the MSGE lamp and VM
key to light.
• The FF Key Copy program (FF9 3# 1-144# 1-144##) should not be used
to copy VM keys that include passwords because the passwords as well as
the voice mail extension number will be copied. In addition, pressing a
key containing someone else’s password will result in an “invalid
password” message from voice mail.