23 Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a
problem is not described below.
Symptom Cause/solution Reference pages
Cannot access from the web
browser.
•Is the LAN cable (category 5 or better, STP*) firmly
connected to the network connector of the camera?
*E model only
Installation Guide
•Is the link indicator lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working
correctly. Check if the cables have any contact
failure or if the wiring is correct or not.
Installation Guide
•Is the power of the camera on?
Check if the power of the camera is turned on.
Installation Guide
•Are the set IP addresses valid? 154
•Are you accessing the wrong IP address?
Check the connection as follows.
With the Windows command prompt, > ping “IP
address of the camera”.
If there is reply from the camera, the connection is
normal.
If there is no reply, check the connection with the
following methods using a computer connected to
the same network as the camera. If the firewall
settings on the PC are enabled, temporarily disable
them before performing settings on the camera.
–Start the Panasonic “IP Setting Software”,
confirm the camera's IP address, and then
access that IP address.
–If the network settings (IP address, subnet mask,
and default gateway) are incorrect, reboot the
camera and change the network settings by
using the Panasonic “IP Setting Software” within
20 minutes after the restart.
–In networks that do not have a DHCP server, the
IP address of the camera will be configured to
“192.168.0.10” when the camera is rebooted by
holding the INITIAL SET button on the camera.
After the camera is initialized, access the
camera and set the IP address again. (When the
camera is initialized, all the settings of the
camera previously configured on the setup
menus will be initialized.)
204
Installation Guide
210 Operating Instructions
23 Troubleshooting