23 Troubleshooting
Symptom
Cannot access the camera via the URL of the “Viewnetcam.com” service.
Authentication window is displayed repeatedly.
It takes time to display the screen.
Cause/solution
•Is the setting of port forwarding configured for the router?
To enable the access to the camera via the Internet, it is necessary to perform the port forwarding setting when the router in use does not support the UPnP function. Refer to the manuals provided with the router for further information.
•Is UPnP function of the router disabled?
Refer to the manuals provided with the router in use to enable the UPnP function.
•Is packet filtering set for the router to forbid the access via the Internet?
Configure the settings of the router in use to enable the access via the Internet. Refer to the manuals provided with the router for further information about the settings.
•Are you accessing the camera using the local address (the IP address used in a local network)? When accessing the camera, use the global address (or the URL registered in the DDNS service) and the port number of the camera as the IP address to be used in the Internet.
•Is the global address of camera (or router) notified to the “Viewnetcam.com” service server?
Log into the “My Account” page of “Viewnetcam.com” website (http://www.viewnetcam.com/) to check the information of the registered camera. If the global address is not displayed for the IP address, access the camera, and register the user information for the “Viewnetcam.com” service on the [DDNS] tab on the “Network” page of the setup menu. In addition, check the “Status” of “Viewnetcam.com” (on the [Status] tab) and the system log (on the [System log] tab) of the “Maintenance” page of the setup menu.
•Is the user name and password changed? While accessing the camera, when changing the user name and password of another user logging into the camera on another web browser, the authentication window will be displayed each time the screen is changed or refreshed.
•Have you changed the [Authentication] setting? When the [Authentication] setting has been changed, close the web browser, and then access the camera again.
•Are you accessing the camera in the HTTPS mode? In this mode, the refresh interval becomes slower due to decode procession.
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