23 Troubleshooting
Symptom
Cannot download the log list.
Images are not displayed or not refreshed smoothly.
No indicator lights.
H.264 images are not displayed.
Cause/solution
•Download of files using Internet Explorer may be disabled.
Click “Internet Options...” on the [Tools] menu of Internet Explorer, and [Security] tab. Then, click the [Custom Level...] button to open the “Security Setting” window. Under “Downloads”, select “Enable” for “Automatic prompting for file downloads” (except Internet Explorer 9.0). Click the [OK] button. The warning window will be displayed. Click the [Yes] button.
•Delete temporary internet files as follows.
1.Select “Internet Options...” under “Tools” on the menu bar of Internet Explorer. The “Internet Options” window will be displayed.
2.Click the [Delete Files...] button in the “Temporary Internet Files” section on the [General] tab.
•The firewall function of the
Exclude the port number of the camera from the list of the port numbers to be filtered by the
•Is “Off” selected for “Indicator” on the “Basic” page? Select “On” for “Indicator”.
•When “Network Camera View 4S” is deleted from a PC on which both the viewer software “Network Camera View 3” and “Network Camera View 4” are installed, H.264 images will not be displayed.
In this case, delete “Network Camera View 3” from the PC and then install “Network Camera View 4S”.
Reference pages
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