23 Troubleshooting
Symptom
Images cannot be saved on the SD memory card.
Failed to write/read data on the SD memory card.
Cause/solution
•Is the SD memory card inserted correctly?
Check if the SD memory card is inserted correctly.
•Is the SD memory card formatted? Format the SD memory card.
•Isn’t the write protect switch set to “LOCK”? When the write protect switch is set to “LOCK”, available size/total size indication of the SD memory card to be displayed on “Remaining capacity” of the [SD memory card] tab will be “********KB/
********KB”.
Reference pages
Installation Guide
68
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| • Is | |
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| capacity” of the [SD memory card] tab? | |
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| Format the SD memory card. | |
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| • Is any recognition error received when the “Diag.” of | |
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| used? | |
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| Format the SD memory card. | |
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| • Isn’t the SD memory card out of order? | |
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| There are limited times to overwrite on an SD | |
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| memory card. When frequently overwritten, it may | |
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| be at the end of product life. It is recommended to | |
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| replace the SD memory card. | |
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Cannot transmit audio to the | • Are the microphone and the speaker connected | ||
camera. | correctly and firmly? | ||
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| Confirm that they are connected correctly and firmly. | |
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| • Is the viewer software installed on the PC? | |
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| Confirm that the viewer software “Network Camera | |
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| View 4S” is installed. | |
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Audio is not output from other | • Some of the products such as a network disk | ||
products such as a network | recorder or PC software package may not support | ||
disk recorder or PC software | “G.711”. Set the audio encoding format of the | ||
package. | products to “G.726 (32 kbps).” | ||
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The alarm occurrence | • Is the viewer software installed on the PC? | ||
indication button, the [AUX] | Confirm that the viewer software “Network Camera | ||
buttons and the SD recording | View 4S” is installed. | ||
status indicator on the “Live” |
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• Is “Real time” selected for “Alarm status update | |||
page do not display the | |||
mode”? | |||
current status in real time. | |||
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No image is displayed on the | • Press the [F5] key on the keyboard of the PC or click | ||
“Live” page. | the [Live] button. | ||
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Shortcut icon of the camera is | • Is the Windows component of UPnP added? | ||
not displayed on “My Network | Add the component to the PC in use. | ||
Places” of the PC. |
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Installation Guide
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