23 Troubleshooting
Symptom
User registration for the “Viewnetcam.com” service fails.
Cannot obtain images on the SD memory card.
No image is displayed.
Cause/solution
•Is the registered
When an
•Is “Allow” selected for “FTP access to camera” on the [Network] tab of “Network” page?
It is necessary in advance to select “Allow” for “FTP access to camera” on the [Network] tab of the “Network” page.
•Is the entered password correct?
Restart the web browser and enter the password again.
•Access to the SD memory card may be failed. Restart the web browser and retry to obtain images.
•Is the viewer software installed on the PC? Install the viewer software on a PC.
•Is the version of DirectX® 9.0c or later? Check the version of DirectX as follows.
1.Select “Run...” from the start menu of Windows.
2.Enter “dxdiag” in the displayed dialog box and click the [OK] button.
If the version of DirectX is older than 9.0c, upgrade it.
•Is the cellular phone in use support the 320×240 or 640×480 resolution? Or is the image data size too big to display images on the cellular phone?
Refer to the manuals provided with the cellular phone in use for the restrictions of image data sizes.
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