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Patton electronic 6300 user manual Contacting Patton for assistance, Chapter contents

Models: 6300

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Chapter 10 Contacting Patton for assistance

Chapter 10 Contacting Patton for assistance
Chapter contents
Introduction	144
Contact information	144
Patton support headquarters in the USA	144
Alternate Patton support for Europe, Middle East, and Africa (EMEA)	144
Warranty Service and Returned Merchandise Authorizations (RMAs)	144
Warranty coverage	144
Out-of-warranty service	145
Returns for credit	145
Return for credit policy	145
RMA numbers	145
Shipping instructions	145

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Patton electronic 6300 user manual Contacting Patton for assistance, Chapter contents

Contents

Sales Office +1 301 ForeSightNetwork Management System User Manual7622 Rickenbacker Drive Gaithersburg, MD 20879 USA Tel +1 301 Summary Table of Contents List of Figures Table of ContentsSummary Table of Contents Table of ContentsTable of Contents 3 Configuring Alarms and Clocking4 Configuring and Managing Devices 6 Configuring the 3096RC Card 5 Configuring the 2616RC Card7 Configuring the 3196RC Card 8 Configuring the 6511RC Card 10 Contacting Patton for assistance 9 Configuring ChassisList of Figures Hard Reset 3196RC IP Overview 1 Troubleshooting messages 2 FS6300 NMS Backup Policy Properties List of TablesStructure About this guideAudience Chapter Chapter contentsIntroduction Common User Tasks FS6300 NMS FeaturesOverview Logging into the Application Client Bringing up the NMS Server from LinuxBringing up the NMS Client from Windows XP Configuring your password from the client Configuring Your PasswordConfiguring your password before connecting to the client word? See “Configuring your pass TroubleshootingRefer to “Configuring your password before connecting to the client” onConnection lost to the FS6300 NMS Fault Management - Alarms - Actions Save To File Export Events Using the NMS MenusFault Management - Network Events - View Details Alarms Refresh Fault Management - Alarms - Custom Views Add Remove ModifyBacking Up the Database Creating a backup file of the databaseScheduling a policy to backup the database 1. Click on Administration Tools Policies in the NMS menu tree4. Table 2 describes the fields for adding a new 6300NMSBackup policy Chapter contents ChapterDiscovering Your Network Overview Defining ContainersPre-Defining Containers Before Initial Discovery To add containers in the NMS Adding Pre-Defined Containers2 Discovering Your Network Modifying Pre-Defined ContainersFigure 9. Modify Container FS6300 NMS User ManualTo view or delete containers Viewing and Deleting ContainersGeographical Area ID This is permanent and cannot be modified Defining Containers During Multiple Card ConfigurationGA1-NN1-CH2 CHASSIS CHASSIS Node ID This is permanent and cannot be modifiedChassis ID This is permanent and cannot be modified GA GAConfiguring Initial Discovery Parameters Enabling AutoDiscovery Starting the Discovery ProcessConfiguring Discovery of Specific Networks Figure 17. Set Discovery Interval Setting Discovery IntervalFigure 18. Configure Discovery for SNMP Devices Configuring Discovery of SNMP DevicesAdding a Device Manually Figure 21. Stop Discovery in progress Stopping/Restarting a Discovery ProcessFigure 23. Re-Discover Cards Re-Discovering Already Discovered DevicesRe-Discovering Cards Manually Figure 22. Re-Discover Already DiscoveredRegular Interval Scheduling RediscoveryFigure 25. Schedule Re-Discovery for Specific Dates Specific DatesFigure 26. Schedule Re-Discovery for Days of the Week Days of the WeekUpdating the Configuration Configuring Multiple CardsFigure 29. Multiple Card Configuration Record Current Configuration Saving the ConfigurationForcing Discovery for Selected Cards Upgrading Firmware2. The FS6300 Firmware Upgrade window displays Chapter Configuring Alarms and ClockingChapter contents Introduction Configuring the Alarm Trap ManagerConfiguring Alarms through the Network Node Figure 33. View Alarm Details Configuring Alarms through a Card in the Chassis3. Click on Modify Parameters to configure the alarms Viewing a Summary of Alarms Viewing AlarmsAlarm Indications Adding an Alarm Custom View Managing Alarm Custom Views2. Click Custom Views Remove Custom View from the top of the screen Modifying an Alarm Custom ViewDeleting an Alarm Custom View 2. Click Custom Views Modify Custom View from the top of the screenThe Chassis Clocking Synchronization window displays Configuring Clocking Synchronization3. Select Chassis Clocking Synchronization from the pull-down menu Refreshing the alarms after configuring clocking Configuring Card System ClockingFigure 43. Modify System Clocking Figure 42. View System ClockingClock Fallback Clock Auto RecoverMain Reference and Fallback Reference Chapter Configuring and Managing DevicesChapter contents Introduction Adding Devices5. Click Add Device Chassis Working with Network MapsGeographical Areas NodesManaging Operator Actions Record the current configuration4. Click the Record Current Configuration button Reboot the device4. Click the Set Factory Default Configuration button Set the factory default configurationViewing Events and Alerts Configuring CardsExporting the Configuration Importing the Configuration Figure 55. Modify System Log Viewing/Modifying System Log ConfigurationChanging Alarm Status Figure 56. Set System Card Alarm Status2. Click on Chassis Unit GUI or Card Front Panel GUI Viewing LEDsChapter Configuring the 2616RC CardChapter contents Display T1E1 Map Layer - See “Viewing the T1/E1 Map Layer” on page 2616RC Configuration MenuIntroduction Modify System Parameters Configuring the Card SystemViewing the Front Panel View SNMP and HTTP Parameters View System StatusView System Status Details View Ethernet StatusView Ethernet Statistics Configuring Ethernet SettingsModify Ethernet Parameters Configuring IP Routing Modify Routes Add Routes4. Click Define Route 3. Select Modify Link Configuration Configuring PPPModify PPP Link Configuration Authentication Side The side of the link which will be authenticating 2. Select Modify Link Configuration Modify Default Packet Settingsenabled1-enable link compression disabled2-disable link compression Modify Line Interface Settings Configuring the T1/E1 PortsView Configuration Line Coding The type of Zero Code Suppression used on the link Figure 67. T1/E1 Test Settings Modify Test SettingsFigure 68. T1/E1 Channel Assignment Modify Channel AssignmentsView Line Status Figure 70. 2616RC T1/E1 Port Map Viewing T1/E1 ReportsViewing the T1/E1 Map Layer Figure 69. 2616RC T1/E1 ReportsChapter Configuring the 3096RC CardChapter contents Introduction 3096RC Configuration MenuFigure 71. 3096RC Configuration Menu 6 Configuring the 3096RC CardFigure 72. 3096RC Front Panel LEDs Configuring the Card SystemViewing the Front Panel Modify System ParametersView SNMP and HTTP Parameters View System StatusView System Status Details View Ethernet StatusFigure 74. Modify Ethernet Parameters Configuring Ethernet SettingsModify Ethernet Parameters View Ethernet StatisticsActivating/Deactivating All Ports Configuring G.SHDSL PortsView Port Information Configuring Individual PortsEdit Configuration To edit the CO/CPE options for a port Edit CO/CPE OptionsNote The Line Provision tool will retrain the DSL line Determine Best Payload RateFigure 79. 3096RC G.SHDSL Reports Viewing G.SHDSL ReportsFigure 80. 3096RC IP Overview Configuring IP RoutingFigure 81. Add a New Route for 3096RC Add Routes4. Click Define Route Modify RoutesFigure 83. PPP Link Configuration Configuring PPPModify PPP Link Configuration 3. Select Modify Link ConfigurationAuthentication Side The side of the link which will be authenticating Figure 84. PPP Default Packet Settings Modify Default Packet Settings2. Select Modify Link Configuration enabled1-enable link compression disabled2-disable link compression Figure 85. T1/E1 Link Configuration window Configuring the T1/E1 PortsView Configuration Modify Line Interface SettingsLine Coding The type of Zero Code Suppression used on the link Figure 86. T1/E1 Test Settings Modify Test SettingsFigure 87. T1/E1 Channel Assignment Modify Channel AssignmentsView Line Status Figure 89. 3096RC T1/E1 Port Map Viewing T1/E1 ReportsViewing the T1/E1 Map Layer Figure 88. 3096RC T1/E1 ReportsFS6300 NMS User Manual Viewing the G.SHDSL Map Layer6 Configuring the 3096RC Card Figure 90. 3096RC G.SHDSL Port MapChapter Configuring the 3196RC CardChapter contents Introduction 3196RC Configuration MenuFigure 91. 3196RC Configuration Menu 7 Configuring the 3196RC CardFigure 92. 3196RC Front Panel LEDs Configuring the Card SystemViewing the Front Panel Modify System ParametersView SNMP and HTTP Parameters View System StatusView System Status Details View Ethernet StatusFigure 94. Modify Ethernet Parameters Configuring Ethernet SettingsModify Ethernet Parameters View Ethernet StatisticsFigure 95. 3196RC iDSL window Configuring iDSL PortsActivating/Deactivating All Ports 1. Enter the Circuit ID optional in the text field Configuring Individual PortsEdit Configuration View Port Information Edit CPE OptionsViewing iDSL Reports Modify iDSL Alarm ThresholdsFigure 99. 3196RC IP Overview Configuring IP RoutingFigure 100. Add a New Route for 3196RC Add Routes4. Click Define Route Modify RoutesFigure 102. PPP Link Configuration Configuring PPPModify PPP Link Configuration 3. Select Modify Link ConfigurationAuthentication Side The side of the link which will be authenticating Figure 103. PPP Default Packet Settings Modify Default Packet Settings2. Select Modify Link Configuration enabled1-enable link compression disabled2-disable link compression Figure 104. T1/E1 Link Configuration window Configuring the T1/E1 PortsView Configuration Modify Line Interface SettingsLine Coding The type of Zero Code Suppression used on the link Figure 105. T1/E1 Test Settings Modify Test SettingsFigure 106. T1/E1 Channel Assignment Modify Channel AssignmentsView Line Status Figure 108. 3196RC T1/E1 Port Map Viewing T1/E1 ReportsViewing the T1/E1 Map Layer Figure 107. 3196RC T1/E1 ReportsFS6300 NMS User Manual Viewing the iDSL Map Layer7 Configuring the 3196RC Card Figure 109. 3196RC iDSL Port MapChapter Configuring the 6511RC CardChapter contents Introduction 6511RC Configuration MenuFigure 110. 6511RC Configuration Menu 8 Configuring the 6511RC CardFigure 111. 6511RC Front Panel LEDs Configuring the Card SystemViewing the Front Panel Modify System ParametersView SNMP and HTTP Parameters View System StatusView System Status Details View Ethernet StatusFigure 113. Modify Ethernet Parameters Configuring Ethernet SettingsModify Ethernet Parameters View Ethernet StatisticsConfigure DS0 Settings Configuring E1 LinksEdit Line Interface Settings View Alarm StatusFigure 115. 6511RC E1 Link Test Settings Edit Test SettingsFigure 116. 6511RC IP Overview Configuring IP RoutingFigure 117. Add a New Route for 6511RC Adding RoutesModifying Routes 4. Click Define RouteConfiguring SDH Interfaces Configuring SDHConfiguring SDH Paths Figure 121. 6511RC SDH Mapper Configuration Configuring SDH MapperViewing Alarm Status Viewing StatisticsFS6300 NMS User Manual Viewing E1Link Layers8 Configuring the 6511RC Card Figure 122. 6511RC E1 Link MapChapter contents Chapter 9 Configuring ChassisIntroduction Chassis Configuration MenuFigure 123. Chassis Configuration Menu 9 Configuring ChassisFS6300 NMS User Manual Viewing the Chassis LEDs9 Configuring Chassis Figure 124. Chassis LEDsFS6300 NMS User Manual Viewing the Card Layer Map9 Configuring Chassis Figure 125. Chassis Card Layer MapChapter contents Chapter 10 Contacting Patton for assistancePatton support headquarters in the USA Warranty Service and Returned Merchandise Authorizations RMAsWarranty coverage Contact informationRMA numbers Out-of-warranty serviceReturns for credit Return for credit policy