Patton electronic 6300 user manual Troubleshooting, Before connecting to the client on

FS6300 NMS User Manual 1 • Introduction

Troubleshooting

Table 1 lists the messages that are displayed in certain situations during the login process.

Table 1. Troubleshooting messages

Message	Why am I getting this?	What do I do?
You are logged in for the first time;	This pop-up message is displayed	Refer to “Configuring your password
would you like to reuse the existing	when you log on to the Application	before connecting to the client” on
password or configure a new pass-	Client for the first time (only if this has	page 18 for the procedure.
word? (See “Configuring your pass-	been enabled by your administrator).
word before connecting to the client”
on page 18).
Your password has expired. Would	Your password has expired.	• You can either set a new password
you like to reuse the old password or		or retain the old password.
configure a New password?		• Click Reuse to keep the same pass-
		word and for the same expiration
		period configured before.
		• Click Configure to enter a new
		password. Refer to “Configuring
		your password before connecting to
		the client” on page 18 for the pro-
		cedure.
		• If you do not have the permission
		to set your password, contact your
		system administrator.
This User account has Expired. Please	Your user account has expired. The	Contact your system administrator to
contact the Administrator for further	user account is created by your sys-	renew your user account.
details	tem administrator.
This User account is Disabled. Please	• Your user account has been dis-	Contact your system administrator to
contact the Administrator for further	abled by your system administra-	enable your user account.
details	tor.
	• Also, if your consecutive login
	attempts fail for a certain number
	of retries (number is configured by
	the administrator), the user
	account is automatically disabled.

Logging into the Application Client 19