Problem | Probable Cause | Corrective Action |
Voids in print image in the feed direction.
1) | Nozzles clogged or void of ink. | 1) | Enter the Print Head Cleaning Mode and clean |
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| the print module. |
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2) | Print head swing arm stop | 1) Adjust the swing arm stop position as needed to | |
| misadjusted. |
| prevent any gap or overlap in the center of the |
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| image. |
| 3) | Faulty print head. | 1) | After cleaning head and running the test pattern |
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| to confirm that a void still exists, replace the |
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| print module. |
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Printer continually stops | 1) Sensor uncalibrated. | 1) | Determine which sensor and | |
with an erroneous |
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| needed. |
interlock condition. |
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| 2) | Sensor position misadjusted. | 1) Determine which sensor and relocate | |
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| accordingly. |
Cut / Stack
Problem |
| Probable Cause |
| Corrective Action |
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Printer fails to cut labels | 1) | The cut is disabled in the Feature | 1) | Enter the Feature Setup Mode on the front panel |
(the rotary knife does |
| Setup mode. |
| and Enable the knife. |
not rotate). |
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| 2) | Knife cable unconnected. | 1) | Power off and remove the power cord from the |
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| AC entry. Remove the back cover and inspect |
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| the cable and connector to the knife module. |
3)Knife jammed causing auto resetting fuse to trip on the Thermal Control Board.
1) Remove cause of jam at the knife.
4) | Faulty knife motor. | 1) | Replace the knife motor. |
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5) | Faulty knife motor drive circuit | 1) | Replace the Thermal Control Board. |
| on the Thermal Control Board. |
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The stacker fails to run.
1)The stacker cable is unconnected. 1) Power off and insert the stacker cable in the stacker socket on the Thermal Control Board.
2) | Stacker jammed causing auto | 1) | Remove cause of jam at the stacker. |
| resetting fuse to trip on the |
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| Thermal Control Board. |
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3) | Faulty stacker motor. | 1) | Replace the stacker motor. |
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4) | Faulty stacker motor drive circuit | 1) | Replace the Thermal Control Board. |
| on the Thermal Control Board. |
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Users Manual Model 545™ | Electrical Trouble Shooting • 71 |