Troubleshooting | Pitney Bowes DA750, DA700 specification

Chapter 6

Troubleshooting

This chapter lists common printer problems and offers suggestions on how to fix them.

In this chapter:
Problems and Solutions	6-2
Feed Problems	6-2
Print Quality Problems	6-3
Interface Problems	6-5
Motor Problems	6-5
Barcode	6-6
Other Problems	6-7

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Pitney Bowes DA750, DA700 manual Troubleshooting

Contents

DA700, DA750 FCC Notice Safety EN60950 IEC950 Table of Contents Troubleshooting Using the DA700/DA750 With Your ComputerPrinter Maintenance Index Appendix A, Control Panel MenusAppendix B, Speciﬁcations This page is intentionally blank Chapter DA700/DA750 Printer Overview Using This GuideWelcome to the DA700/ DA750 Color Ink Jet Printer Introduction Appendix B, Specifications CPU System Requirements Phone Support Getting HelpOnline Help World Wide Web Printer Options Ordering Supplies This page is intentionally blank Getting Started with the DA700/DA750 Printer Unpacking the Printer Getting Started with the DA700/DA750 Printer SV61027 Rev. D Choosing a Location for Your Printer Important Safety Notes Important Safety Notes Assembling the DA700/DA750 Assembling the DA700/ DA750 Attach the Wire Frame to the Printer Install the Sliding Fence Position the Output Stacker Tray Connecting the Parallel Cable or Serial Cable Connecting the DA700/DA750 to Your Computer Getting Started with the DA700/DA750 Printer Connecting the Power Cord Plugging in the Power Cord Turning on the DA700/DA750 Install the Ink Jet Cartridges Installing Removing Ink Jet Cartridge Removing the Ink Jet Cartridge Installing and Removing the Ink Jet Cartridge Getting Started with the DA700/DA750 Printer DA700/DA750 Features and Adjustments Printer DA700/DA750 Features and AdjustmentsFeatures DA700/DA750 Throughput Printing Color with Color Cartridge Installed DA750 only Font Size Printer FeaturesMaterial Thickness Media Size DA700/DA750 Features and Adjustments Figure below calls out key machine adjustments. Each Setting Up a Job Wire Frame Slide and Wire Frame Slide Lock Lever Not Shown Wire FrameBlock Separators Interface Panel Not Shown Control Panel Print Area Door AssemblyStacker Tray Exit Rollers Not Shown Set the Separator Gap Setting the Proper Feed Gap Setup Example Using #10 Envelopes Locking lever pushed down Set the Feed Angle To make the adjustment DA700/DA750 Features and Adjustments Set the Wire Frame Ramp To position the fence Position the Feed Fence To avoid misfeeds, follow these instructions Load Material Adjust the Media Thickness Knob DA700/DA750 Features and Adjustments Adjust the Exit Rollers Output Stack Height Print a Test Piece This page is intentionally blank Using DA700/DA750 With Your Computer Printer Driver Software Using the DA700/DA750 with Your Computer Selecting Printer Properties General tab Selecting Printer Properties Using the Printer Window Using the Printer Properties Window Properties Window Using Properties window To display the Port window, left click the Port tab To display the Advanced window, left click the Advanced tab Spooling and Printing Options Using the DA700/DA750 with Your Computer Color Management tab in the Properties window To display the Security window, left click the Security tab Settings tab in the Properties window Selecting the DA700/DA750 Printer from Windows Application Using the DA700/DA750 with Your Computer This page is intentionally blank Printer Maintenance Print Quality Problems Printer MaintenancePreventive Maintenance Cleaning Print Head Shaft Print Quality Problems Exit RollersSensor Floor Assembly and Top Cover Cmyk Printing Alignment DA750 only Printer Maintenance Printer Maintenance Printer Maintenance Printer Maintenance Press Menu twice to return to the normal on Line screen Troubleshooting Problems and Solutions TroubleshootingFeed Problems Problem Intermittent Feed Problem No Print Problem Multifeed Feeds Doubles or SkewingGray or Light Print Black Ink Off Color or Low Intensity Color Ink DA750 only Address Printing is not Sharp Problem Address SmudgingProblem Unwanted Bolding Problem No Communications Printer Does Not Respond Print Quality Problems Interface ProblemsProblem Addresses Walking Barcode ProblemsProblem Barcode Lower Right is not Printing Problem Address Too High Barcode Problems Other ProblemsProblem Barcode Fails Merlin Standards at Usps Problem Paper Out or Paper Jam Shuttle Jam Problem Memory Card ErrorProblem Out of Memory Appendix a Appendix a Control Panel Menus Using the Control Panel Control Panel Menus Appendix a Using the Menus Using the Main Menu Menu Options Main Menu Distance to Right Left Margin Address Layout Distance to Bottom Bottom Margin Orientation Control Line SpacingOrientation Appendix a Control Panel Menus Letter Quality Print QualityExecutive Quality Appendix a Control Panel Menus Name Font SelectionSize Width Outline Italic Digit On / Off Location No 11 Digit Barcode will Print Clear Memory Address RecoveryGet Addresses Address Recovery Clear Counter Save Load Job Settings Using the Setup Menu Setup Menu Menu Options Heavy Media Mode Test Print Head Test Print Head Purge Print Head Lines Per Address Mode COM19600,N,8,1,P and press Enter Baud Rate CommunicationsParity Word Length Hex Dump Mode Hex Chart Example Language Menu Languages Inch / Millimeter Envelope Feed Delay Auto Envelope Eject ROM Revision Number This page is intentionally blank Appendix B Equipment Specifications Appendix B DA700/DA750 Specifications Address Recovery DA700/DA750 Specifications Appendix BPrint Modes Print Resolution Draft Executive Equipment Specifications Barcode Printing Types Barcode Printing Position Destination Address Throughput Throughput Refer to the chart onDraft Letter Executive Stacker Capacity Printhead/InkJet Cartridges Effective Print Area Environmental Limits Print Position Accuracy Noise Level Material SpecificationsRecommended Usage Approved Media Material Notes Material Size and Thickness Envelope Sizes This page is intentionally blank Index Index SV61027 Rev. D Index Index Index Page Sv61027RevD