Troubleshooting • 6

Print Quality Problems

Problem

Multifeed (Feeds Doubles) or Skewing

Reason:

Separators (H-blocks) not set correctly. Also

 

feed fence set incorrectly.

Solution:

Adjust H-blocks to thickness of material. See

 

page 3-10. Check feed fence position. See page

 

3-16.

Reason:

Envelope thickness knob set too thick.

Solution:

Reduce setting.

Problem

No Print

Reason:

Ink cartridge problem.

Solution:

Purge ink cartridge (see page A-24).

 

Clean cartridge jets with soft cotton

 

cloth and water (in line with color as

 

shown).

 

Change to a new cartridge.

Problem

Gray or Light Print - Black Ink Off Color or

 

Low Intensity - Color Ink (DA750 only)

Reason:

Ink supply is low, or media thickness knob is set

 

too high.

Solution:

Check adjustment of the media thickness knob

 

(page 3-18). If this fails to correct the problem,

 

replace ink cartridge (pages 2-12, 2-13).

SV61027 Rev. D

6-3

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Image 79
Pitney Bowes DA700 Problem Multifeed Feeds Doubles or Skewing, Problem No Print, Low Intensity Color Ink DA750 only