Pitney Bowes DA700, DA750 manual Troubleshooting, Problems and Solutions, Feed Problems

6 • Troubleshooting

Problems and Solutions

Before calling our Technical Operations Center or your Pit- ney Bowes Customer Service Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner. Also review the FAQs on our web site.

Feed Problems	Problem	Intermittent Feed
	Reason:	Feed Ramp not used.
	Solution:	The feed ramp adds a gentle slope to the
		stack and helps feeding. If you’re using the
		prop, check the H-Block gap for proper separa-
		tion. Also make sure the wire frame is centered
		under the material. See Chapter 3.
	Reason:	Dirty feed rollers.
	Solution:	Clean the feed roller with the Pitney Bowes Mul-
		tipurpose Cleaning Kit (Number 902-0).
		DO NOT use any other solvents or detergents.
		They could damage the feed rollers.
	Reason:	Paper dust present (yellow or white residue),
		blocking feed sensor.
	Solution:	Clean sensor with compressed air (see page
		5-3).
	Reason:	Too much material in feeder (too heavy). Weight
		of stack must be 20 lbs. or less.
	Solution:	Remove some material from stack.

6-2 SV61027 Rev. D