Troubleshooting, Subject’s eyes appear red | Samsung SM-C1110ZBAXXV

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

The subject’s eyes appear red

Red eyes occur when the subject’s eyes reflect light from the camera flash. Set the flash option to Red-eye.

Photos have dust spots

If dust particles are present in the air, you may capture them in photos when you use the flash.

•Turn the flash off or avoid taking photos in a dusty place.

•Adjust the ISO sensitivity.

Photos are blurred

Blurring can occur if you take photos in low-light conditions or hold the device incorrectly.

•Half-press the Shutter button to ensure the subject is focused.

•Set the image stabiliser option.

Photos are blurred when shooting at night

As the camera tries to let in more light, the shutter speed slows. This can make it difficult to hold the camera steady long enough to take a clear picture and may result in device shake.

•Set Night in night mode.

•Turn the flash on.

•Adjust the ISO sensitivity.

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Samsung SM-C1110ZBAXXV, SM-C1110ZKAXXV, SM-C1110ZWAXXV manual Troubleshooting, Subject’s eyes appear red

Contents

English EU /2014. Rev.1.0 Table of Contents Adding contacts Managing contacts Messages Google MailInternet Chrome Hangouts Voice Voice Recorder Voice Search About Settings 138 Kids ModeGoogle Settings 130 Finder Troubleshooting Cleaning the device Read me first Instructional icons Getting started Device layout Buttons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and batteryRemove the back cover Pull out the battery Charging the battery Pull out the SIM or Usim card Getting started Reducing the battery consumption Inserting a memory card Removing the memory card Formatting the memory card Attaching a hand strap Turning the device on and off Holding the device Locking and unlocking the device Tapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Flicking Spreading and pinching Indicator icons Icon Meaning Notifications and quick setting panels Using the notifications panel Adjusting the brightness Using the quick setting panel Basics Home and Apps screens Home screen Home screen options Using My Magazine Apps screen Installing or uninstalling apps Installing appsOpening apps Samsung Apps Uninstalling or disabling apps Play StoreDownloading suggested apps Managing apps Enabling apps Setting input languagesEntering text Using additional keyboard functions Changing the keyboard layout Using the power saving feature Power saving modeSave battery power by limiting the device’s functions Copying and pasting Ultra power saving mode Accessing help information Switching to easy mode PersonalisingManaging the Home and Apps screens Managing the Home screen Managing panels Moving and removing an itemCreating a folder Changing view mode Managing the Apps screenHiding apps Moving items Pattern PasswordChanging the screen lock method Tap Set wallpaper or Done Setting wallpaperChanging ringtones Setting up accounts Moving contacts using Samsung Smart SwitchMoving contacts from other devices to your device Adding accounts Moving contacts using Samsung Kies Using Smart Switch with computers Network connectivity Connecting to a mobile networkConnecting to a Wi-Fi network Forgetting Wi-Fi networks Adding Wi-Fi networksActivating Wi-Fi Passpoint Using Smart network switch Tethering devices and using mobile hotspotsYou may incur additional charges when using this feature About tethering and mobile hotspots Using the mobile hotspot Using USB tetheringBefore using this feature Drag the Mobile hotspot switch to the right Using Bluetooth tethering Tick Bluetooth tethering Direct call Motions & usability featuresControl motions Covering screen with hand Smart alertMute/Pause Turning device over Smart pause Toolbox Palm swipe to capture Tap Phone on the Apps screen PhoneMaking calls Making calls from call logs or contact lists Making calls from the favourites list Number prediction Speed dial numbersMaking an international call Tap Keypad Receiving calls Answering a callRejecting a call Missed calls During a call During a voice call During a video call Contacts Adding contactsMoving contacts from other devices Creating contacts manually Managing groups Managing contactsEditing a contact Merge contacts with accounts Importing and exporting contactsDeleting a group Sending a message or email to group’s members Tap →Add shortcut to home screen Searching for contactsAdding shortcuts for contacts to the Home screen Sending messages Messages & emailMessages Sending scheduled messages Adding contacts to the priority list Viewing incoming messages Setting up email accounts Managing messages Reading messages Google Mail Sending messages Reading messages Launching Camera in Instant camera mode CameraLaunching Camera About launching camera Holding the camera correctly Learning the preview screen Half-pressing the Shutter button Zooming in and out Taking photos Taking videos Viewing photos and videos Picture Frame widget Using camera widgetsCamera Studio widget Separating the exposure area and the focus area Using remote viewfinder Tap →Remote viewfinder Using the shooting mode About using the shooting mode Sound & shot Take a photo with sound Using pro suggest mode Tap Mode →Pro suggestSelect a mode or film Managing films Using manual mode Tap Mode →Manual Select the best photo, and then tap Using selfie alarm modeTap Mode →Selfie alarm Tap Mode →Animated photo Using HDR rich tone modeUsing animated photo mode Target pointer appears on the screen Using surround shot modeTap Mode →Surround shot Tap Mode →Virtual tour Using virtual tour modeAbout virtual tour mode Viewing photos Using shot & more modeTap Mode →Shot & more Tap Configuring settings About configuring settings Camera Reorganising camera shortcuts Shutter speed Aperture →WB light source, and select an option Drive modeWB light source Face detection Detecting facesTaking a smile shot Detecting eye blinking OIS anti-shake Tap →OIS anti-shake Tracking AF Configuring general settings Tap Gallery on the Apps screen Viewing content on the deviceGallery Viewing content stored on other devices Select an option Accessing additional options Tagging faces Using Tag buddy Edit images by applying various effects Using Photo studioStudio Edit the image by applying various effects Using Collage studioTap Collage studio Using Shot & more Using Video clip studio Tap Video clip studio Using Video trimmer Enter a filename, and then tap OK to save the video Browsing webpages Internet & SNSInternet Access ChromeManaging favourite webpages Managing the webpage history Hangouts Voice features Setting the languageUsing S Voice Voice Waking up S Voice in standby mode Changing the wake-up commandCorrecting unwanted voice commands Tap →Settings →Voice wake-up →Set wake-up command Voice Recorder Recording voice memos Saving files with contextual tags Using the bookmarks listPlaying voice memos Voice Search Managing voice memosRenaming voice memos Managing categories Playing music MultimediaMusic Setting a song as ringtone or alarm tone Creating playlists Accessing music on a registered device Accessing music on a nearby devicePlaying music by mood Playing music stored on other devices Using the pop-up video player VideoPlaying videos Tap Video on the Apps screen Select a video to play Accessing a video on a registered device Sharing or deleting videosEditing videos Playing videos stored on other devices Accessing a video on a nearby device YouTubeWatching videos Sharing videos Photos FlipboardGoogle+ Play Newsstand Play GamesPlay Music Safety Emergency modeAbout emergency mode Activating emergency mode Deactivating emergency mode Safety Setting help messages Sending help messagesAbout sending help messages Adding primary contacts Receiving notifications Severe weather notification Geo NewsAbout severe weather notification Geo News Using the geo news widget Searching for content → Settings →Select filters or Select search categoryUtilities Finder Planner Starting S Planner Tap Save to save the event or task Creating events or tasksTap S Planner on the Apps screen Sharing events or tasks Syncing events and tasks with your accountsDeleting events or tasks Alarm Setting alarmsStopping alarms Calculator Stopwatch TimerWorld clock Tap Turn on Camera Upload DriveDropbox Google Now GoogleSearching the device Kids Mode Kids mode home screen 139 Kids mode play area Parental control Getting directions for a destination MapsSearching for locations Memo Adding and managing categoriesComposing memos Searching for memos My Files About My FilesViewing files Deleting memos Adding FTP server shortcuts to the device Searching for files or foldersViewing storage information Connecting with other devices About NFC Using the NFC feature Making a purchase with the NFC feature Sending data BluetoothAbout Bluetooth Pairing with other Bluetooth devices Sending and receiving dataSending an image On the Apps screen, tap Gallery Select an image Unpairing Bluetooth devices Receiving an imageTap next to the device’s name to unpair Tap Unpair Sending data Tap S Beam and drag the S Beam switch to the rightBeam About Quick Connect Connecting to other devicesQuick Connect Re-searching for devices Sharing contentDisconnecting devices Joining Group Play Exploring computers Screen Mirroring About Screen Mirroring Viewing content on a TV Stopping viewing the content Printing content Using the mobile printing featureConnecting to a printer Device can be upgraded to the latest software Device & data managerUpgrading the device Upgrading over the air Device MTP Connecting as a media deviceTransferring files between the device and a computer Connecting with Samsung Kies Using a Google accountTap Settings on the Apps screen Tap Backup and reset and tick Back up my data Performing a data reset Using a Samsung accountTap Backup and reset →Factory data reset Then sign into your Samsung account Wi-Fi SettingsAbout Settings Setting Wi-Fi sleep policy Setting Network notificationWi-Fi Direct Tap →Advanced →Keep Wi-Fi on during sleep Bluetooth Flight modeOn the Settings screen, tap Tethering and Mobile hotspot Tethering and Mobile hotspot Data usage Location Default messaging app Select the default app to use for messagingSet up and connect to virtual private networks VPNs More networks On the Settings screen, tap Printing Nearby devicesPrinting Download to Select a memory location for saving media files Screen Mirroring Sound Display Font Wallpaper Lock screen Notification panel Toolbox Blocking mode Easy modeAccessibility Motion Motions and gestures Cloud Backup and resetAccounts Default Language and inputLanguage Samsung keyboard Keyboard swipe Google voice typingVoice search Date and time Text-to-speech optionsNotification readout Pointer speed Safety assistance Accessories Storage BatteryPower saving Account Registration Add or view your Samsung account Set up SIM card lockSecurity Help About device Default applications Application managerCall Answering and ending calls Call alerts Call accessoriesCall-related pop-ups More settings Ringtones and keypad tones Contacts Gallery Internet Safe mode Messages Planner Voice Google Settings Accessibility Accessibility Activating or deactivating TalkBack Using the Home button to open accessibility menusTalkBack Some features are not available while you are using TalkBack Controlling the screen with finger gestures Configuring finger gesture settings Configuring settings for vertical gestures Configuring settings for shortcut gestures Changing reading units by using the local contextual menu Changing reading units using two-part vertical gesturesRelease your finger when you hear Change granularity Release your finger when you hear the reading unit you want Pausing TalkBack Using the quick navigation feature→ Settings →Manage customised labels Adding and managing image labels Speech volume Adjust the volume level for voice feedback Configuring settings for TalkBackConfigure settings for TalkBack for your convenience Using the rapid key input feature Entering text using the keyboard Reading passwords aloudSetting text-to-speech features Editing text Entering additional charactersChanging keyboard input language Changing the input language Entering text by voiceReading aloud information from documents or images Using document mode Using colour/pattern modeChanging the font size To extract text from a stored image, select →Load image Setting notification reminders Magnifying the screenTurning off all sounds To set an interval between alerts, tap Reminder interval Google caption Customising caption settingsSamsung caption Using auto haptic Adjusting the sound balanceUsing mono audio Displaying the assistive shortcut icon Using the assistive menusAccessing assistive menus Editing the assistive menus Using the cursorUsing enhanced assistive menus Set the recognition time for tapping and holding the screen Using the smart scroll featureSetting tap and hold delay options Set the method for answering or ending calls Using interaction control modeAnswering or ending calls Using single tap mode Configuring accessibility settingsSaving accessibility settings in a file Importing an accessibility settings file Using other useful features Viewing accessibility services Troubleshooting Subject’s eyes appear red When the flash is not functional When the colours in the photo do not match the actual scene Your device does not turn on Your battery is low. Recharge or replace the battery Calls are not connected Battery depletes faster than when first purchased Ensure that the charger is connected properly Photo quality is poorer than the preview Your device cannot find your current location Cleaning the device Copyright