Your device does not turn on | Samsung SM-C1110ZBAXXV manual

Troubleshooting

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close apps or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button and the Volume button down simultaneously for more than 7 seconds to restart it.

If this does not solve the problem, perform a factory data reset. On the Apps screen, tap Settings →Backup and reset →Factory data reset →Reset device →Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

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Samsung SM-C1110ZBAXXV, SM-C1110ZKAXXV, SM-C1110ZWAXXV manual Your device does not turn on

Contents

English EU /2014. Rev.1.0 Table of Contents Voice Voice Recorder Voice Search Adding contacts Managing contactsMessages Google Mail Internet Chrome Hangouts 130 Finder About Settings138 Kids Mode Google Settings Troubleshooting Cleaning the device Read me first Instructional icons Device layout Getting started Buttons Package contents Installing the SIM or Usim card and battery Insert the battery Replace the back cover Removing the SIM or Usim card and batteryRemove the back cover Pull out the battery Pull out the SIM or Usim card Charging the battery Getting started Reducing the battery consumption Inserting a memory card Formatting the memory card Removing the memory card Turning the device on and off Attaching a hand strap Locking and unlocking the device Holding the device Tapping Using the touch screenBasics Double-tapping Tapping and holdingDragging Spreading and pinching Flicking Icon Meaning Indicator icons Using the notifications panel Notifications and quick setting panels Adjusting the brightness Using the quick setting panel Basics Home screen Home and Apps screens Home screen options Using My Magazine Apps screen Samsung Apps Installing or uninstalling appsInstalling apps Opening apps Managing apps Uninstalling or disabling appsPlay Store Downloading suggested apps Enabling apps Setting input languagesEntering text Changing the keyboard layout Using additional keyboard functions Copying and pasting Using the power saving featurePower saving mode Save battery power by limiting the device’s functions Ultra power saving mode Accessing help information Managing the Home screen Switching to easy modePersonalising Managing the Home and Apps screens Managing panels Moving and removing an itemCreating a folder Moving items Changing view modeManaging the Apps screen Hiding apps Pattern PasswordChanging the screen lock method Tap Set wallpaper or Done Setting wallpaperChanging ringtones Adding accounts Setting up accountsMoving contacts using Samsung Smart Switch Moving contacts from other devices to your device Using Smart Switch with computers Moving contacts using Samsung Kies Network connectivity Connecting to a mobile networkConnecting to a Wi-Fi network Forgetting Wi-Fi networks Adding Wi-Fi networksActivating Wi-Fi Passpoint About tethering and mobile hotspots Using Smart network switchTethering devices and using mobile hotspots You may incur additional charges when using this feature Drag the Mobile hotspot switch to the right Using the mobile hotspotUsing USB tethering Before using this feature Tick Bluetooth tethering Using Bluetooth tethering Direct call Motions & usability featuresControl motions Covering screen with hand Smart alertMute/Pause Smart pause Turning device over Palm swipe to capture Toolbox Tap Phone on the Apps screen PhoneMaking calls Making calls from the favourites list Making calls from call logs or contact lists Tap Keypad Number predictionSpeed dial numbers Making an international call Missed calls Receiving callsAnswering a call Rejecting a call During a voice call During a call During a video call Creating contacts manually ContactsAdding contacts Moving contacts from other devices Managing groups Managing contactsEditing a contact Sending a message or email to group’s members Merge contacts with accountsImporting and exporting contacts Deleting a group Tap →Add shortcut to home screen Searching for contactsAdding shortcuts for contacts to the Home screen Sending messages Messages & emailMessages Adding contacts to the priority list Sending scheduled messages Viewing incoming messages Managing messages Setting up email accounts Reading messages Sending messages Google Mail Reading messages About launching camera Launching Camera in Instant camera modeCamera Launching Camera Learning the preview screen Holding the camera correctly Half-pressing the Shutter button Taking photos Zooming in and out Viewing photos and videos Taking videos Picture Frame widget Using camera widgetsCamera Studio widget Separating the exposure area and the focus area Tap →Remote viewfinder Using remote viewfinder About using the shooting mode Using the shooting mode Sound & shot Take a photo with sound Managing films Using pro suggest modeTap Mode →Pro suggest Select a mode or film Tap Mode →Manual Using manual mode Select the best photo, and then tap Using selfie alarm modeTap Mode →Selfie alarm Tap Mode →Animated photo Using HDR rich tone modeUsing animated photo mode Target pointer appears on the screen Using surround shot modeTap Mode →Surround shot Tap Mode →Virtual tour Using virtual tour modeAbout virtual tour mode Viewing photos Using shot & more modeTap Mode →Shot & more Tap About configuring settings Configuring settings Camera Shutter speed Reorganising camera shortcuts Aperture →WB light source, and select an option Drive modeWB light source Detecting eye blinking Face detectionDetecting faces Taking a smile shot Tap →OIS anti-shake OIS anti-shake Tracking AF Configuring general settings Tap Gallery on the Apps screen Viewing content on the deviceGallery Select an option Viewing content stored on other devices Tagging faces Accessing additional options Using Tag buddy Edit images by applying various effects Using Photo studioStudio Edit the image by applying various effects Using Collage studioTap Collage studio Using Shot & more Tap Video clip studio Using Video clip studio Enter a filename, and then tap OK to save the video Using Video trimmer Browsing webpages Internet & SNSInternet Managing the webpage history AccessChrome Managing favourite webpages Hangouts Voice Voice featuresSetting the language Using S Voice Tap →Settings →Voice wake-up →Set wake-up command Waking up S Voice in standby modeChanging the wake-up command Correcting unwanted voice commands Recording voice memos Voice Recorder Saving files with contextual tags Using the bookmarks listPlaying voice memos Managing categories Voice SearchManaging voice memos Renaming voice memos Playing music MultimediaMusic Creating playlists Setting a song as ringtone or alarm tone Playing music stored on other devices Accessing music on a registered deviceAccessing music on a nearby device Playing music by mood Tap Video on the Apps screen Select a video to play Using the pop-up video playerVideo Playing videos Playing videos stored on other devices Accessing a video on a registered deviceSharing or deleting videos Editing videos Sharing videos Accessing a video on a nearby deviceYouTube Watching videos Photos FlipboardGoogle+ Play Newsstand Play GamesPlay Music Activating emergency mode SafetyEmergency mode About emergency mode Safety Deactivating emergency mode Adding primary contacts Setting help messagesSending help messages About sending help messages Receiving notifications Severe weather notification Geo NewsAbout severe weather notification Geo News Using the geo news widget Finder Searching for content→ Settings →Select filters or Select search category Utilities Starting S Planner Planner Tap Save to save the event or task Creating events or tasksTap S Planner on the Apps screen Sharing events or tasks Syncing events and tasks with your accountsDeleting events or tasks Calculator AlarmSetting alarms Stopping alarms Stopwatch TimerWorld clock Tap Turn on Camera Upload DriveDropbox Google Now GoogleSearching the device Kids mode home screen Kids Mode 139 Parental control Kids mode play area Getting directions for a destination MapsSearching for locations Searching for memos MemoAdding and managing categories Composing memos Deleting memos My FilesAbout My Files Viewing files Adding FTP server shortcuts to the device Searching for files or foldersViewing storage information About NFC Connecting with other devices Making a purchase with the NFC feature Using the NFC feature Sending data BluetoothAbout Bluetooth On the Apps screen, tap Gallery Select an image Pairing with other Bluetooth devicesSending and receiving data Sending an image Tap Unpair Unpairing Bluetooth devicesReceiving an image Tap next to the device’s name to unpair Sending data Tap S Beam and drag the S Beam switch to the rightBeam About Quick Connect Connecting to other devicesQuick Connect Re-searching for devices Sharing contentDisconnecting devices Joining Group Play Exploring computers About Screen Mirroring Screen Mirroring Stopping viewing the content Viewing content on a TV Printing content Using the mobile printing featureConnecting to a printer Upgrading over the air Device can be upgraded to the latest softwareDevice & data manager Upgrading the device Device MTP Connecting as a media deviceTransferring files between the device and a computer Tap Backup and reset and tick Back up my data Connecting with Samsung KiesUsing a Google account Tap Settings on the Apps screen Then sign into your Samsung account Performing a data resetUsing a Samsung account Tap Backup and reset →Factory data reset Wi-Fi SettingsAbout Settings Tap →Advanced →Keep Wi-Fi on during sleep Setting Wi-Fi sleep policySetting Network notification Wi-Fi Direct Tethering and Mobile hotspot BluetoothFlight mode On the Settings screen, tap Tethering and Mobile hotspot Location Data usage More networks Default messaging appSelect the default app to use for messaging Set up and connect to virtual private networks VPNs Download to Select a memory location for saving media files On the Settings screen, tap PrintingNearby devices Printing Sound Screen Mirroring Font Display Lock screen Wallpaper Toolbox Notification panel Blocking mode Easy modeAccessibility Motions and gestures Motion Cloud Backup and resetAccounts Samsung keyboard DefaultLanguage and input Language Keyboard swipe Google voice typingVoice search Pointer speed Date and timeText-to-speech options Notification readout Accessories Safety assistance Storage BatteryPower saving Account Registration Add or view your Samsung account Set up SIM card lockSecurity About device Help Answering and ending calls Default applicationsApplication manager Call Call alerts Call accessoriesCall-related pop-ups Ringtones and keypad tones More settings Contacts Internet Gallery Messages Safe mode Voice Planner Google Settings Accessibility Accessibility Activating or deactivating TalkBack Using the Home button to open accessibility menusTalkBack Controlling the screen with finger gestures Some features are not available while you are using TalkBack Configuring settings for vertical gestures Configuring finger gesture settings Configuring settings for shortcut gestures Release your finger when you hear the reading unit you want Changing reading units by using the local contextual menuChanging reading units using two-part vertical gestures Release your finger when you hear Change granularity Adding and managing image labels Pausing TalkBackUsing the quick navigation feature → Settings →Manage customised labels Speech volume Adjust the volume level for voice feedback Configuring settings for TalkBackConfigure settings for TalkBack for your convenience Using the rapid key input feature Entering text using the keyboard Reading passwords aloudSetting text-to-speech features Editing text Entering additional charactersChanging keyboard input language Changing the input language Entering text by voiceReading aloud information from documents or images To extract text from a stored image, select →Load image Using document modeUsing colour/pattern mode Changing the font size To set an interval between alerts, tap Reminder interval Setting notification remindersMagnifying the screen Turning off all sounds Google caption Customising caption settingsSamsung caption Using auto haptic Adjusting the sound balanceUsing mono audio Displaying the assistive shortcut icon Using the assistive menusAccessing assistive menus Editing the assistive menus Using the cursorUsing enhanced assistive menus Set the recognition time for tapping and holding the screen Using the smart scroll featureSetting tap and hold delay options Set the method for answering or ending calls Using interaction control modeAnswering or ending calls Importing an accessibility settings file Using single tap modeConfiguring accessibility settings Saving accessibility settings in a file Viewing accessibility services Using other useful features Subject’s eyes appear red Troubleshooting When the flash is not functional When the colours in the photo do not match the actual scene Your device does not turn on Calls are not connected Your battery is low. Recharge or replace the battery Ensure that the charger is connected properly Battery depletes faster than when first purchased Photo quality is poorer than the preview Your device cannot find your current location Cleaning the device Copyright