SATO GL4XXE manual Error Signal Troubleshooting, Error Signals, Display, Explanation, Solution

Unit 5: Troubleshooting

ERROR SIGNAL TROUBLESHOOTING

ERROR SIGNALS

DISPLAY	EXPLANATION	SOLUTION
	The printer could not find any DRAM.	Power off the printer for 15 seconds, then power
		on again. If the problem persists, contact	an
B10 ERROR:
		authorized customer service representative.
NO DRAM DETECTED
Cycle Power
	The printer found a defactive memory location.	Power off the printer for 15 seconds, then power
		on again. If the problem persists, contact	an
B11 ERROR:
		authorized customer service representative.
RAM TEST FAILED
Cycle Power
	The printer cannot the data controller program or	Power off the printer for 15 seconds, then power
	the validation checksum is corrupt.	on again. If the problem persists, contact	an
B12 ERROR:
		authorized customer service representative.
PROGRAM MISSING
Repeat Download
	Problem when downloading.	Cycle power. If the problem persists, repeat
		download.
B22 ERROR:
DECOMPRESS SIZE
Repeat Download
	Problem when downloading.	Cycle power. If the problem persists, repeat
		download.
B23 ERROR:
DECOMPRESS CKSUM
Repeat Download
	Calibration values derived from Manual	Perform a Run Manual Cal (run manual
	Calibrate were not acceptable.	calibration) again.
CALIBRATION FAIL
See User Manual
	Printer contains an 8MB EFC and the firmware	Contact an authorized service representative.
	attempted to access beyond its limit.
DOWNLOADER ERROR
BEYOND 8MB EFC
Repeat Download
	Printer contains an 16MB EFC and the firmware	Contact an authorized service representative.
	attempted to access beyond its limit.
DOWNLOADER ERROR
BEYOND 16MB EFC
Repeat Download

GL408-412e Operator’s Manual 5-2