SATO GL4XXE manual Error Signals, Display, Explanation, Solution

Unit 5: Troubleshooting

ERROR SIGNALS

DISPLAY	EXPLANATION	SOLUTION
	A Flash Write failed to complete.	Try downloading again or contact an authorized
		customer service representative.
DOWNLOADER ERROR
FLASH WRITE #4
Repeat Download
	An attempt was made to write to flash where it	Try downloading again or contact an authorized
	wasn’t present.	customer service representative.
DOWNLOADER ERROR
FLASH W ADDR BAD
Repeat Download
	An attempt was made to download to a full main	Delete and optimize files.
	flash memory.
DOWNLOADER ERROR
MAIN FLASH IS FULL
Optimize Files
	The printer’s firmware attempted to access an	Contact an authorized customer service
	EFC that wasn’t present.	representative.
DOWNLOADER ERROR
NO EFC DETECTED
Repeat Download
	Engine control software failure.	Power off the printer for 15 seconds, then power
		on again. If the problem persists, contact an
EC SOFTWARE FAIL
		authorized customer service representative.
Cycle Power
	Not enough RAM memory available for the	Power of the printer for 15 seconds, then power
	printer to function.	on again.
		If the message reappears, increase the Glob
ERROR: INSUFFICIENT
		Mem Adjust size in the PRINTER SETUP menu
DRAM
Cycle Power		and reboot the printer.
		If the message reappears, replace the main
		circuit board. Write down the message and
		return it with the defective board.
	The printer requires more flash memory to	Power off the printer for 15 seconds, then power
	download program.	on again. If the problem persists, contact an
ERROR: INSUFFICIENT
		authorized customer service representative.
FLASH
Cycle Power
	The printer received the complete program but	Power off the printer for 15 seconds, then power
	the checksum did not match. The data may have	on again. If the problem persists, contact an
ERROR: WRONG
	been corrupted during download.	authorized customer service representative.
CHECKSUM
Repeat Download

GL408-412e Operator’s Manual 5-4