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SATO GL4XXE manual Maintenance, Cleaning Procedures Replacement Procedures Adjustment Procedures

Models: GL4XXE

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Unit 6: Maintenance

MAINTENANCE

•Cleaning Procedures

•Replacement Procedures

•Adjustment Procedures

GL408-412e Operator’s Manual

6-1

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SATO GL4XXE manual Cleaning Procedures Replacement Procedures Adjustment Procedures, Unit 6 Maintenance

Contents

GL4xxe series GL4xxe Operator’s ManualVersion SI-GL4xxe-01rB-11-11-OM Tel 65 6271 Fax 65 6271 Email customerservice@sato-int.com438A Alexandra Road #05-01/02 Alexandra Technopark Singapore Copyright 1994Asia Pacific Worldwide Contact DetailsAmericas AmericasTABLE OF CONTENTS TECHNICAL DATAINSTALLATION INTRODUCTIONMenu Definition Tables PRINTER CONFIGURATIONPrinter Configuration Configuration ModesMAINTENANCE TROUBLESHOOTINGINTRODUCTION About This Manual General Description Control FeaturesUnit 1 Introduction WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN ABOUT THIS MANUALPERSONAL INJURY GENERAL DESCRIPTION Power Switch CONTROL FEATURESLED Indicators Maintenance PanelCharacter Font Capabilities Barcode Capabilities TECHNICAL DATAPhysical Characteristics Environmental Power Processing Command Interface Modules Print Sensing Media Ribbon Regulatory ApprovalsENVIRONMENTAL PHYSICAL CHARACTERISTICSPOWER COMMANDREGULATORY SENSINGMEDIA RIBBONVECTOR FONT CHARACTER FONT CAPABILITIESMATRIX FONTS AUTO SMOOTHING FONTSBARCODE CAPABILTIES Accessories Installation INSTALLATIONUnpacking & Parts Identification Printer Installation Operational Mode Selection Interface SelectionUNPACKING & PARTS IDENTIFICATION SITE LOCATION PRINTER INSTALLATIONCABLE CONNECTION MEDIA & RIBBON LOADING MEDIA SELECTIONFigure 3-3a, Rolled Media Loading Figure 3-3b, Fan-fold Media Loading Unit 3 InstallationFigure 3-3c, Ribbon Loading 3-5 CUTTER MODE OPERATIONAL MODE SELECTIONCONTINUOUS MODE TEAR-OFF MODEDISPENSE MODE CONTINUOUS MODETEAR-OFF MODE CUTTER MODEINTERFACE SELECTION INTERFACE SPECIFICATIONSRS232C HIGH-SPEED SERIAL INTERFACE READY/BUSY CABLE REQUIREMENTS READY/BUSY INTERFACE SIGNALSSIGNAL SIGNAL DEFINITIONSIGNAL SPECIFICATIONSIEEE1284 PARALLEL INTERFACE PIN ASSIGNMENTSSPECIFICATIONS SOFTWARE SPECIFICATIONSUNIVERSAL SERIAL BUS USB LOCAL AREA NETWORK LAN ETHERNETSPECIFICATIONS 802.11G WIRELESSLED INDICATOR STATUS SPECIFICATIONS3-13 WIRELESS LAN SIGNAL STRENGTHSOFTWARE SPECIFICATIONS Figure 3-7, Socket Connection DiagramACK/NAK Protocol INTERFACE SIGNALSALL INTERFACES Receive BufferUnit 3 Installation STATUS5 TIMING CHARTS NORMAL PROCESSCANCEL PROCESS ERROR PROCESSUnit 3 Installation STATUS5 TIMING CHARTS PRINT PROCESSCOMMAND PROCESS BCC ERROR PROCESSLEVEL EXTERNAL SIGNAL14-PIN CONNECTOR ASSIGNMENTS SIGNAL NAMELEVEL 25-PIN CONNECTOR ASSIGNMENTSSIGNAL NAME DIRECTIONFigure 3-11, 25-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTINGREPRINTING Figure 3-10, 14-Pin Connector AssignmentsRIBBON END OUTPUT SIGNAL WAVE FORM BASIC OPERATIONMACHINE ERROR PAPER ENDUnit 3 Installation Figure 3-14, Operation Mode Flow Chart 3-21Figure 3-16, Memory Card Installation Diagram ACCESSORIES INSTALLATIONINTERFACE INSTALLATION Figure 3-15, Interface Installation DiagramPrinter Configuration Configuration Modes Menu Definition Tables PRINTER CONFIGURATIONUnit 4 Printer Configuration This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting PRINTER CONFIGURATIONUSER MODE CONFIGURATION MODESFigure 4-2, Configuration Mode CONFIGURATION MODEFigure 4-3a, Advanced Mode ADVANCED MODEUnit 4 Printer Configuration Figure 4-3b, Advanced Mode ContinuedFigure 4-4, Serial Interface Mode SERIAL INTERFACE MODEFigure 4-5, Parallel Interface Mode PARALLEL INTERFACE MODEFigure 4-6, Centronics Interface Mode CENTRONICS INTERFACE MODEFigure 4-7, USB Interface Mode UNIVERSAL SERIAL BUS USB INTERFACE MODE4-10 Figure 4-8, LAN Interface Mode LOCAL AREA NETWORK LAN INTERFACE MODE4-11 Figure 4-9, WLAN Interface Mode WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE4-12 Figure 4-10, PGL Emulation Mode PGL EMULATION MODE4-13 Figure 4-11, ZGL Emulation Mode ZGL EMULATION MODE4-14 Figure 4-12, DGL Emulation Mode DGL EMULATION MODE4-15 Figure 4-13, TGL Emulation Mode 4-16 TGL EMULATION MODEFigure 4-14, IGL Emulation Mode IGL EMULATION MODE4-17 Figure 4-15, Diagnostics Mode DIAGNOSTICS MODE4-18 Figure 4-16, Printer Management Mode PRINTER MANAGEMENT MODE4-19 MISC QUICK MENUS DISPLAY INTENSITY ADJUSTMENTBUFFER CLEAR Figure 4-20, Key Lock/Unlock SOFT RESETKEY LOCK/UNLOCK Figure 4-19, Soft ResetDESCRIPTION USER MODE TABLEMENU DEFINITION TABLES MENUProportional DESCRIPTIONUSER MODE TABLE MENUpresented in the UPC/EAN barcodes USER MODE TABLEMENU DESCRIPTIONactivity USER MODE TABLEMENU DESCRIPTIONDESCRIPTION CONFIGURATION MODE TABLEUSER MODE TABLE MENUDESCRIPTION CONFIGURATION MODE TABLEIs the menu selection screen for the CONFIGURATION Mode MENUMENU CONFIGURATION MODE TABLEDESCRIPTION DESCRIPTION ADVANCED MODE TABLECONFIGURATION MODE TABLE MENUmenu options ADVANCED MODE TABLEMENU DESCRIPTIONHandling method ADVANCED MODE TABLEMENU DESCRIPTIONmedia preprinted labels and labels with poor gap/media dynamic range ADVANCED MODE TABLEMENU DESCRIPTIONMain FFS ADVANCED MODE TABLEMENU DESCRIPTIONMENU ADVANCED MODE TABLEDESCRIPTION HS x VS x Average Height x Average Width x NumOf Char/8 ADVANCED MODE TABLEMENU DESCRIPTIONMENU ADVANCED MODE TABLEDESCRIPTION MENU ADVANCED MODE TABLEDESCRIPTION MENU ADVANCED MODE TABLEDESCRIPTION MENU SERIAL INTERFACE MODE TABLEADVANCED MODE TABLE Permits entry into the INTERFACES ModeMENU SERIAL INTERFACE MODE TABLEDESCRIPTION 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baud SERIAL INTERFACE MODE TABLEMENU DESCRIPTIONData Protocol SERIAL INTERFACE MODE TABLEMENU DESCRIPTIONand store it for future use SERIAL INTERFACE MODE TABLEMENU DESCRIPTIONDESCRIPTION PARALLEL INTERFACE MODE TABLESERIAL INTERFACE MODE TABLE MENUMENU PARALLEL INTERFACE MODE TABLEDESCRIPTION MENU PARALLEL INTERFACE MODE TABLEDESCRIPTION DESCRIPTION CENTRONICS INTERFACE MODE TABLEPARALLEL INTERFACE MODE TABLE MENUMENU CENTRONICS INTERFACE MODE TABLEDESCRIPTION MENU CENTRONICS INTERFACE MODE TABLEDESCRIPTION DESCRIPTION UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLECENTRONICS INTERFACE MODE TABLE MENUDESCRIPTION UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLEIs the menu selection screen for the INTERFACES Mode MENUMENU LOCAL AREA NETWORK LAN INTERFACE MODE TABLEUNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE Permits entry into the INTERFACES ModeMENU LOCAL AREA NETWORK LAN INTERFACE MODE TABLEIs the menu selection screen for the INTERFACES Mode ETHERNET SETTING Parallel Port USB Port Serial Port Printer MgtMENU LOCAL AREA NETWORK LAN INTERFACE MODE TABLEDESCRIPTION DESCRIPTION LOCAL AREA NETWORK LAN INTERFACE MODE TABLEAllows determination of if the NIC will recognize the NetBIOS protocol MENUMENU WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLELOCAL AREA NETWORK LAN INTERFACE MODE TABLE Permits entry into the INTERFACES ModeMENU WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEDESCRIPTION MENU WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEDESCRIPTION MENU WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEDESCRIPTION MENU WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEDESCRIPTION and the idenitification entered into the menu screen that follows WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTIONMENU PGL EMULATION MODE TABLEWIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE Permits entry into the EMULATION Modewill contain a list of emulation options available PGL EMULATION MODE TABLEMENU DESCRIPTIONDESCRIPTION PGL EMULATION MODE TABLEProvides access to the desired character set MENUDESCRIPTION PGL EMULATION MODE TABLEForm Adjust MENUDESCRIPTION PGL EMULATION MODE TABLEfeature is initialized in the Normal mode MENUThis option determines how scalable characters are sized PGL EMULATION MODE TABLEMENU DESCRIPTIONDISK = PCB Flash - flash board PGL EMULATION MODE TABLEMENU DESCRIPTIONDESCRIPTION ZGL EMULATION MODE TABLEPermits entry into the EMULATION Mode MENUMENU ZGL EMULATION MODE TABLEDESCRIPTION DESCRIPTION ZGL EMULATION MODE TABLEthe size of the label image, including label dimensions MENUDESCRIPTION DGL EMULATION MODE TABLEZGL EMULATION MODE TABLE MENUMENU DGL EMULATION MODE TABLEDESCRIPTION MENU DGL EMULATION MODE TABLEDESCRIPTION DESCRIPTION TGL EMULATION MODE TABLEDGL EMULATION MODE TABLE MENUMENU TGL EMULATION MODE TABLEDESCRIPTION MENU TGL EMULATION MODE TABLEDESCRIPTION DESCRIPTION IGL EMULATION MODE TABLETGL EMULATION MODE TABLE MENUEmulation 15mil - for 67 dpi IGL EMULATION MODE TABLEMENU DESCRIPTIONMENU IGL EMULATION MODE TABLEDESCRIPTION MENU IGL EMULATION MODE TABLEDESCRIPTION DESCRIPTION IGL EMULATION MODE TABLEDIAGNOSTICS MODE TABLE MENUGrid - helps identify edge sharpness and uneven print quality DIAGNOSTICS MODE TABLEMENU DESCRIPTIONDESCRIPTION DIAGNOSTICS MODE TABLEIs an informational screen that displays the amount of DRAM installed MENUDESCRIPTION PRINTER MANAGEMENT MODE TABLEDIAGNOSTICS MODE TABLE MENUMENU PRINTER MANAGEMENT MODE TABLEDESCRIPTION 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baud PRINTER MANAGEMENT MODE TABLEMENU DESCRIPTIONMENU QUICK MENUS TABLES 4-17 THROUGHDESCRIPTION Unit 5 Troubleshooting TROUBLESHOOTINGError Signal Troubleshooting Troubleshooting Table Interface Troubleshooting Test Print TroubleshootingDISPLAY ERROR SIGNAL TROUBLESHOOTINGERROR SIGNALS SOLUTIONEXPLANATION ERROR SIGNALSSOLUTION DISPLAYEXPLANATION ERROR SIGNALSSOLUTION DISPLAYEXPLANATION ERROR SIGNALSSOLUTION DISPLAYEXPLANATION ERROR SIGNALSSOLUTION DISPLAYEXPLANATION ERROR SIGNALSSOLUTION DISPLAYRIBBON WRINKLING TROUBLESHOOTING TABLETROUBLESHOOTING TABLE IMAGE VOIDSSMEARED PRINT IMAGES NO PRINTED IMAGEPRINTER CREATES A BLANK LABEL INCORRECT LABEL POSITIONINGRS232 SERIAL INTERFACE INTERFACE TROUBLESHOOTINGTROUBLESHOOTING STEP PARALLEL INTERFACETROUBLESHOOTING STEP 802.11G WIRELESS INTERFACELAN ETHERNET INTERFACE CENTRONICS INTERFACEHEX DUMP TEST PRINT TROUBLESHOOTINGTEST LABEL PRINTING head elements Unit 5 TroubleshootingVerifies printer settings Verifies program data Visually inspect these rows for voids indicating defectiveCleaning Procedures Replacement Procedures Adjustment Procedures MAINTENANCEUnit 6 Maintenance WHEN CLEANING TO PREVENT PERSONAL INJURY CLEANING PROCEDURESWARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO COOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CAREPRINT HEAD REPLACEMENT REPLACEMENT PROCEDURESFigure 6-2, Fuse Replacement FUSE REPLACEMENTFigure 6-3, Media Platen Roller Replacement MEDIA PLATEN ROLLER REPLACEMENTLABEL SENSOR POSITIONING ADJUSTMENT PROCEDURESBALANCE ADJUSTMENT PRINT HEAD BALANCE ADJUSTMENTBALANCE ADJUSTMENT PRINT HEAD PRESSURESCALE THICKNESSFigure 6-7, Print Head Alignment PRINT HEAD ALIGNMENTFigure 6-8, Ribbon Guide Alignment RIBBON GUIDE ALIGNMENT6-10 Figure 6-9, Ribbon Roller Alignment 6-11 RIBBON ROLLER ALIGNMENT