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SATO GL4XXE manual Error Signal Troubleshooting Troubleshooting Table, Unit 5 Troubleshooting

Models: GL4XXE

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Unit 5: Troubleshooting

TROUBLESHOOTING

•Error Signal Troubleshooting

•Troubleshooting Table

•Interface Troubleshooting

•Test Print Troubleshooting

GL408-412e Operator’s Manual

5-1

Page 126

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SATO GL4XXE Error Signal Troubleshooting Troubleshooting Table, Interface Troubleshooting Test Print Troubleshooting

Contents

GL4xxe Operator’s Manual GL4xxe seriesCopyright 1994 Tel 65 6271 Fax 65 6271 Email customerservice@sato-int.com438A Alexandra Road #05-01/02 Alexandra Technopark Singapore Version SI-GL4xxe-01rB-11-11-OMAmericas Worldwide Contact DetailsAmericas Asia PacificINTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSConfiguration Modes PRINTER CONFIGURATIONPrinter Configuration Menu Definition TablesTROUBLESHOOTING MAINTENANCEAbout This Manual General Description Control Features INTRODUCTIONUnit 1 Introduction ABOUT THIS MANUAL WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT INPERSONAL INJURY GENERAL DESCRIPTION Maintenance Panel CONTROL FEATURESLED Indicators Power SwitchInterface Modules Print Sensing Media Ribbon Regulatory Approvals TECHNICAL DATAPhysical Characteristics Environmental Power Processing Command Character Font Capabilities Barcode CapabilitiesCOMMAND PHYSICAL CHARACTERISTICSPOWER ENVIRONMENTALRIBBON SENSINGMEDIA REGULATORYAUTO SMOOTHING FONTS CHARACTER FONT CAPABILITIESMATRIX FONTS VECTOR FONTBARCODE CAPABILTIES Operational Mode Selection Interface Selection INSTALLATIONUnpacking & Parts Identification Printer Installation Accessories InstallationUNPACKING & PARTS IDENTIFICATION PRINTER INSTALLATION SITE LOCATIONCABLE CONNECTION MEDIA SELECTION MEDIA & RIBBON LOADINGFigure 3-3a, Rolled Media Loading Unit 3 Installation Figure 3-3b, Fan-fold Media LoadingFigure 3-3c, Ribbon Loading 3-5 TEAR-OFF MODE OPERATIONAL MODE SELECTIONCONTINUOUS MODE CUTTER MODECUTTER MODE CONTINUOUS MODETEAR-OFF MODE DISPENSE MODEINTERFACE SPECIFICATIONS INTERFACE SELECTIONRS232C HIGH-SPEED SERIAL INTERFACE SIGNAL DEFINITION READY/BUSY INTERFACE SIGNALSSIGNAL READY/BUSY CABLE REQUIREMENTSPIN ASSIGNMENTS SPECIFICATIONSIEEE1284 PARALLEL INTERFACE SIGNALLOCAL AREA NETWORK LAN ETHERNET SOFTWARE SPECIFICATIONSUNIVERSAL SERIAL BUS USB SPECIFICATIONSSPECIFICATIONS 802.11G WIRELESSLED INDICATOR STATUS SPECIFICATIONSFigure 3-7, Socket Connection Diagram WIRELESS LAN SIGNAL STRENGTHSOFTWARE SPECIFICATIONS 3-13Receive Buffer INTERFACE SIGNALSALL INTERFACES ACK/NAK ProtocolERROR PROCESS STATUS5 TIMING CHARTS NORMAL PROCESSCANCEL PROCESS Unit 3 InstallationBCC ERROR PROCESS STATUS5 TIMING CHARTS PRINT PROCESSCOMMAND PROCESS Unit 3 InstallationSIGNAL NAME EXTERNAL SIGNAL14-PIN CONNECTOR ASSIGNMENTS LEVELDIRECTION 25-PIN CONNECTOR ASSIGNMENTSSIGNAL NAME LEVELFigure 3-10, 14-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTINGREPRINTING Figure 3-11, 25-Pin Connector AssignmentsPAPER END OUTPUT SIGNAL WAVE FORM BASIC OPERATIONMACHINE ERROR RIBBON ENDFigure 3-14, Operation Mode Flow Chart 3-21 Unit 3 InstallationFigure 3-15, Interface Installation Diagram ACCESSORIES INSTALLATIONINTERFACE INSTALLATION Figure 3-16, Memory Card Installation DiagramPRINTER CONFIGURATION Printer Configuration Configuration Modes Menu Definition TablesUnit 4 Printer Configuration PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshootingCONFIGURATION MODES USER MODECONFIGURATION MODE Figure 4-2, Configuration ModeADVANCED MODE Figure 4-3a, Advanced ModeFigure 4-3b, Advanced Mode Continued Unit 4 Printer ConfigurationSERIAL INTERFACE MODE Figure 4-4, Serial Interface ModePARALLEL INTERFACE MODE Figure 4-5, Parallel Interface ModeCENTRONICS INTERFACE MODE Figure 4-6, Centronics Interface ModeUNIVERSAL SERIAL BUS USB INTERFACE MODE Figure 4-7, USB Interface Mode4-10 LOCAL AREA NETWORK LAN INTERFACE MODE Figure 4-8, LAN Interface Mode4-11 WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE Figure 4-9, WLAN Interface Mode4-12 PGL EMULATION MODE Figure 4-10, PGL Emulation Mode4-13 ZGL EMULATION MODE Figure 4-11, ZGL Emulation Mode4-14 DGL EMULATION MODE Figure 4-12, DGL Emulation Mode4-15 TGL EMULATION MODE Figure 4-13, TGL Emulation Mode 4-16IGL EMULATION MODE Figure 4-14, IGL Emulation Mode4-17 DIAGNOSTICS MODE Figure 4-15, Diagnostics Mode4-18 PRINTER MANAGEMENT MODE Figure 4-16, Printer Management Mode4-19 DISPLAY INTENSITY ADJUSTMENT MISC QUICK MENUSBUFFER CLEAR Figure 4-19, Soft Reset SOFT RESETKEY LOCK/UNLOCK Figure 4-20, Key Lock/UnlockMENU USER MODE TABLEMENU DEFINITION TABLES DESCRIPTIONMENU DESCRIPTIONUSER MODE TABLE ProportionalDESCRIPTION USER MODE TABLEMENU presented in the UPC/EAN barcodesDESCRIPTION USER MODE TABLEMENU activityMENU CONFIGURATION MODE TABLEUSER MODE TABLE DESCRIPTIONMENU CONFIGURATION MODE TABLEIs the menu selection screen for the CONFIGURATION Mode DESCRIPTIONCONFIGURATION MODE TABLE MENUDESCRIPTION MENU ADVANCED MODE TABLECONFIGURATION MODE TABLE DESCRIPTIONDESCRIPTION ADVANCED MODE TABLEMENU menu optionsDESCRIPTION ADVANCED MODE TABLEMENU Handling methodDESCRIPTION ADVANCED MODE TABLEMENU media preprinted labels and labels with poor gap/media dynamic rangeDESCRIPTION ADVANCED MODE TABLEMENU Main FFSADVANCED MODE TABLE MENUDESCRIPTION DESCRIPTION ADVANCED MODE TABLEMENU HS x VS x Average Height x Average Width x NumOf Char/8ADVANCED MODE TABLE MENUDESCRIPTION ADVANCED MODE TABLE MENUDESCRIPTION ADVANCED MODE TABLE MENUDESCRIPTION Permits entry into the INTERFACES Mode SERIAL INTERFACE MODE TABLEADVANCED MODE TABLE MENUSERIAL INTERFACE MODE TABLE MENUDESCRIPTION DESCRIPTION SERIAL INTERFACE MODE TABLEMENU 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baudDESCRIPTION SERIAL INTERFACE MODE TABLEMENU Data ProtocolDESCRIPTION SERIAL INTERFACE MODE TABLEMENU and store it for future useMENU PARALLEL INTERFACE MODE TABLESERIAL INTERFACE MODE TABLE DESCRIPTIONPARALLEL INTERFACE MODE TABLE MENUDESCRIPTION PARALLEL INTERFACE MODE TABLE MENUDESCRIPTION MENU CENTRONICS INTERFACE MODE TABLEPARALLEL INTERFACE MODE TABLE DESCRIPTIONCENTRONICS INTERFACE MODE TABLE MENUDESCRIPTION CENTRONICS INTERFACE MODE TABLE MENUDESCRIPTION MENU UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLECENTRONICS INTERFACE MODE TABLE DESCRIPTIONMENU UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLEIs the menu selection screen for the INTERFACES Mode DESCRIPTIONPermits entry into the INTERFACES Mode LOCAL AREA NETWORK LAN INTERFACE MODE TABLEUNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE MENUETHERNET SETTING Parallel Port USB Port Serial Port Printer Mgt LOCAL AREA NETWORK LAN INTERFACE MODE TABLEIs the menu selection screen for the INTERFACES Mode MENULOCAL AREA NETWORK LAN INTERFACE MODE TABLE MENUDESCRIPTION MENU LOCAL AREA NETWORK LAN INTERFACE MODE TABLEAllows determination of if the NIC will recognize the NetBIOS protocol DESCRIPTIONPermits entry into the INTERFACES Mode WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLELOCAL AREA NETWORK LAN INTERFACE MODE TABLE MENUWIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU and the idenitification entered into the menu screen that followsPermits entry into the EMULATION Mode PGL EMULATION MODE TABLEWIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION PGL EMULATION MODE TABLEMENU will contain a list of emulation options availableMENU PGL EMULATION MODE TABLEProvides access to the desired character set DESCRIPTIONMENU PGL EMULATION MODE TABLEForm Adjust DESCRIPTIONMENU PGL EMULATION MODE TABLEfeature is initialized in the Normal mode DESCRIPTIONDESCRIPTION PGL EMULATION MODE TABLEMENU This option determines how scalable characters are sizedDESCRIPTION PGL EMULATION MODE TABLEMENU DISK = PCB Flash - flash boardMENU ZGL EMULATION MODE TABLEPermits entry into the EMULATION Mode DESCRIPTIONZGL EMULATION MODE TABLE MENUDESCRIPTION MENU ZGL EMULATION MODE TABLEthe size of the label image, including label dimensions DESCRIPTIONMENU DGL EMULATION MODE TABLEZGL EMULATION MODE TABLE DESCRIPTIONDGL EMULATION MODE TABLE MENUDESCRIPTION DGL EMULATION MODE TABLE MENUDESCRIPTION MENU TGL EMULATION MODE TABLEDGL EMULATION MODE TABLE DESCRIPTIONTGL EMULATION MODE TABLE MENUDESCRIPTION TGL EMULATION MODE TABLE MENUDESCRIPTION MENU IGL EMULATION MODE TABLETGL EMULATION MODE TABLE DESCRIPTIONDESCRIPTION IGL EMULATION MODE TABLEMENU Emulation 15mil - for 67 dpiIGL EMULATION MODE TABLE MENUDESCRIPTION IGL EMULATION MODE TABLE MENUDESCRIPTION MENU IGL EMULATION MODE TABLEDIAGNOSTICS MODE TABLE DESCRIPTIONDESCRIPTION DIAGNOSTICS MODE TABLEMENU Grid - helps identify edge sharpness and uneven print qualityMENU DIAGNOSTICS MODE TABLEIs an informational screen that displays the amount of DRAM installed DESCRIPTIONMENU PRINTER MANAGEMENT MODE TABLEDIAGNOSTICS MODE TABLE DESCRIPTIONPRINTER MANAGEMENT MODE TABLE MENUDESCRIPTION DESCRIPTION PRINTER MANAGEMENT MODE TABLEMENU 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baudQUICK MENUS TABLES 4-17 THROUGH MENUDESCRIPTION Interface Troubleshooting Test Print Troubleshooting TROUBLESHOOTINGError Signal Troubleshooting Troubleshooting Table Unit 5 TroubleshootingSOLUTION ERROR SIGNAL TROUBLESHOOTINGERROR SIGNALS DISPLAYDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONIMAGE VOIDS TROUBLESHOOTING TABLETROUBLESHOOTING TABLE RIBBON WRINKLINGINCORRECT LABEL POSITIONING NO PRINTED IMAGEPRINTER CREATES A BLANK LABEL SMEARED PRINT IMAGESPARALLEL INTERFACE INTERFACE TROUBLESHOOTINGTROUBLESHOOTING STEP RS232 SERIAL INTERFACECENTRONICS INTERFACE 802.11G WIRELESS INTERFACELAN ETHERNET INTERFACE TROUBLESHOOTING STEPTEST PRINT TROUBLESHOOTING HEX DUMPTEST LABEL PRINTING Visually inspect these rows for voids indicating defective Unit 5 TroubleshootingVerifies printer settings Verifies program data head elementsMAINTENANCE Cleaning Procedures Replacement Procedures Adjustment ProceduresUnit 6 Maintenance COOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE CLEANING PROCEDURESWARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO WHEN CLEANING TO PREVENT PERSONAL INJURYREPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTFUSE REPLACEMENT Figure 6-2, Fuse ReplacementMEDIA PLATEN ROLLER REPLACEMENT Figure 6-3, Media Platen Roller ReplacementADJUSTMENT PROCEDURES LABEL SENSOR POSITIONINGPRINT HEAD BALANCE ADJUSTMENT BALANCE ADJUSTMENTTHICKNESS PRINT HEAD PRESSURESCALE BALANCE ADJUSTMENTPRINT HEAD ALIGNMENT Figure 6-7, Print Head AlignmentRIBBON GUIDE ALIGNMENT Figure 6-8, Ribbon Guide Alignment6-10 RIBBON ROLLER ALIGNMENT Figure 6-9, Ribbon Roller Alignment 6-11