Troubleshooting | SATO GL4XXE instruction

Unit 5: Troubleshooting

TROUBLESHOOTING

•Error Signal Troubleshooting

•Troubleshooting Table

•Interface Troubleshooting

•Test Print Troubleshooting

GL408-412e Operator’s Manual

5-1

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SATO GL4XXE manual Troubleshooting

Contents

GL4xxe Operator’s Manual Version SI-GL4xxe-01rB-11-11-OM Worldwide Contact Details Table of Contents Printer Configuration Buffer Clear Troubleshooting Maintenance Introduction About this Manual Personal Injury General Description Primary Components Control Features LCD Display Technical Data Command Physical CharacteristicsPower Environmental Ribbon SensingMedia Regulatory Character Font Capabilities Barcode Capabilties Installation Unpacking & Parts Identification Unpacking & Parts Identification Printer Installation Site LocationCable Connection Media Selection Media & Ribbon Loading 3b, Fan-fold Media Loading Operational Mode Selection Label Print Direction Interface Specifications Interface SelectionRS232C HIGH-SPEED Serial Interface READY/BUSY Interface Signals Signal Signal DefinitionREADY/BUSY Cable Requirements DB9 Host Direction Printer Specifications PIN Assignments Signal DirectionIEEE1284 Parallel Interface Software Specifications Universal Serial BUS USBLocal Area Network LAN Ethernet 802.11G Wireless LED Indicator Status 50 to 75% medium Wireless LAN Signal StrengthNetwork Port Link LED Off To 50% weak 75 to 100% strong Cable Requirements DB9 Host Direction Printer Interface SignalsALL Interfaces Receive Buffer Control Unit 3 Installation Unit 3 Installation Print Start Prin Input External SignalOutput +24V +5V High high impedance, Low -15mA or more +5V +24V Input Signal Wave Form Start Printing Reprinting Paper END Output Signal Wave Form Basic OperationMachine Error Ribbon END 14, Operation Mode Flow Chart Accessories Installation Interface InstallationFlash Memory Card Printer Configuration Printer Configuration Configuration Modes User Mode Configuration Mode Line Advanced Mode Function 3b, Advanced Mode Serial Interface Mode Enter Parallel Interface Mode Parallel Interface Mode Centronics Interface Mode Centronics Interface Mode Universal Serial BUS USB Interface Mode USB Interface Mode Local Area Network LAN Interface Mode Interface Mode Wireless Local Area Network Wlan Interface Mode Wlan Address PGL Emulation Mode Emulation ZGL Emulation Mode ZGL DGL Emulation Mode DGL TGL Emulation Mode TGL IGL Emulation Mode IGL Diagnostics Mode 15, Diagnostics Mode Printer Management Mode 16, Printer Management Mode Display Intensity Adjustment Misc Quick MenusBuffer Clear Soft Reset KEY LOCK/UNLOCK User Mode Table Menu Menu Definition Tables User Mode Table Menu Description Presented in the UPC/EAN barcodes No Change factory defaultAdjusted by this menu between -100and +100 Readable data is not present Activity Enable Will reprint a label affected by an error conditionEnable is the factory default Automatic always the same as the print speed Configuration Mode Table Exisitng configuration has first been deleted Is the menu selection screen for the Configuration ModePowered off Factory default is Disable factory default. Will overwrite Is a sub-menu of the configuration print featureFactory default is Current Enable will not overwrite Advanced Mode Table Permits selection of the media handling method desired Assembly installedMenu options Label over the tear bar for removal Handling method Leading edge of the eye-mark indicator black markCurrent configuration menu But only supports label lengths 2.50 inches or longer Disable the power saver feature will not function Each label. The factory default is Print ProfilePermits entry into the Power Saver TIme sub-menus Factory default is English PPI/ZGL to send the status back to the host Serial is the factory defaultEnable or disable. Disable is the factory default To/from flash memory or Ram Extended Memory Card Flash File System Auto Locking sub-menu to be enabled or disabled as desiredIs the sub-menu of the Auto Locking feature Being overwritten by disabling the overwrite function Range is 0 to 512, and the factory default is Is the sub-menu of the Set Lock Key featureAgain. Press the Function key to exit the Advanced Mode Is 0 to 512, and the factory default is Allowable range is 0 to 20, the factory default is 512, and the factory default isEnable increases the point height by approximately 10% Continually display Factory default is 150 for eye-mark sensing Factory default is 171 with a range of 000 toFactory default is 75 for eye-mark sensing Within the current configuration menu Peel-Off Media Handling mode After a Printhead Open faultFactory default is 0.12 inches Printer will not perform calibration at power up Serial Interface Mode Table Deleted when the printer’s power is turned off Is the menu selection screen for the Interfaces ModeNo factory default. Will not be deleted Deleted Factory default is None FollowComputer. The options are Odd, Even, Mark, Sense, or None Transmission Kbytes in 1 kbyte increments On-Line- asserts the RTS signal when the printer is online True factory default. Continuaously asserts the DTR signalFalse never asserts the DTR signal False never asserts the RTS signal Parallel Interface Mode Table Into the applicable menus For Bi-Com interfaceNot recommended Will follow To 16 Kbytes in 1 kbyte increments Disable is not usedDisable the option Busy for too long Centronics Interface Mode Table Printer is offline until the printer’s buffer is full Menus will follow Option Which interpret the 8th data bit line as a PI signalSignal is true Codes Universal Serial BUS USB Interface Mode Table Universal Serial BUS USB Interface Mode Table Local Area Network LAN Interface Mode Table Local Area Network LAN Interface Mode Table Display menu item Timeout Match the host computer setting Enable factory default. Will recognizeDisable will not recognize Allowable range is 0 to 65535, and the factory default is Factory default is Disable Factory defaults for SEG1 through SEG4 are 000, 000, 000,Defaults for the SEG1 through SEG4 are 000, 000, 000, Read only Ethernet Port Ethernet Setting Wlan Address Wlan Setting Ethernet Initialization, the LCD displays E-NET Ready Dynamic and read only Cannot be changed Access Point in infrastructure mode These characters may be alphanumeric, symbols, or spacesAuto-negociate- factory default. Automatically selects Idenitification entered into the menu screen that follows PGL Emulation Mode Table Intermec, Sgpl for SATO, and DGL for Datamax Is the menu selection screen for the Emulation ModeWill contain a list of emulation options available This menu selects the character set used by the printer Enable will print text only in uppercase CommandDisable factory default. Will print in upper and lowercase Enable zero will be printed with a slash Add Nothing factory default. No action is taken Form AdjustCreate command plus the Var Form Adjust menu Disable factory default. Use standard barcode ratios Enabled Feature is initialized in the Normal modeAllowable range is 0 to 255, and the default is Allowable range is 0 to 255 in decimal, and the default is Disable uses the current method of decoding Normal factory default. Normal scalingDisable factory default. No effect Disable replaces the user-defined ratio Report Factory default is 0 dotsCancel select Stcc Cancel command Graphic elements and the height of the vertical line This menu allows compatibility selection to ZPL-I or ZPL-II ZPL-II- factory default. Zebra Programming LanguageAllows selection of control instructions command prefix ZPL-I- Zebra Programming Language ZGL Emulation Mode Table Selects the current setting associated wit the JM command Determines the method of setting the Label LengthSetup or Media Control menu Media Control menu DGL Emulation Mode Table Underlying emulation Is the menu selection screen for the Emualtion ModeEnable feedback characters are sent to the host Characters sent from the host system Can be fine adjusted by this menu Imperial factory default. American Standard valuesTo this setting after the current label format is finished Allowable range is -100to +100, with a factory default TGL Emulation Mode Table Ignored Determines where and how errors will be displayedEnable the zero character is overlayed with a slash No all data is is passed to the LP+ emulation TGL Emulation Mode Table Menu IGL Emulation Mode Table Head is installed, the mode will always be Advanced 3.3mil Allows the selection of the printer’s print resolutionAdvanced 5mil factory default. Standard for 203 dpi Factory default is US Ascii IGL Emulation Mode Table Menu Allowable range is -100to +100 with a factory default Override operator panel settingsCalculations can be fine adjusted Resolution of the printer running IGL Used for printing. The LCD will reflect the new setting Permits entry into the Diagnostics ModeIs the menu selection screen for the Diagnostics Mode Incoming print job regardless of different command settings Diagnostics Mode Table Menu Following testing Diagnostics Mode TableThis value is set to zero at the factory following testing Dist, Head On Time to zero Printer Management Mode Table Is the menu selection screen for the Printer Management Mode Via Ethernet or Serial Disable factory default. Not activatedOptions are Pxml or UCP, and the factory default is UCP Serial connects to serial port Enable is active This menu disables the serial portDisable factory default. Is not active Power-up. Resets the modem configuration to Quick Menus Tables 4-17 Through Troubleshooting Error Signal Troubleshooting Display Explanation Solution Printer encountered an error trying to Delete and optimize files Flash memory Mem Adjust size in the Printer Setup menuReboot the printer Engine control software failure Setup menu Different fault message will apearRotates Problem writing to flash memory Enter the Printer Setup menu and use Installed. These modes require that the front To detect the installed mediaIf using media without gaps or eye-marks Door assembly be installed to use the Label Protocol, Baud Rate, Data Bits, Stop Bits, Parity Cicuit board Customer service representativeMoves forward to the next top-of-form position Data Terminal Ready, and Request To Send Troubleshooting Table Incorrect Label Positioning No Printed ImagePrinter Creates a Blank Label Smeared Print Images Interface Troubleshooting CHK Troubleshooting Step Seconds for a print out of configurations Ensure the antenna is properly and completely installedEnsure the wireless card is properly installed Manufacturer’s documentation for details Test Print Troubleshooting HEX DumpTest Label Printing Sample Test Label Maintenance Cleaning Procedures Replacement Procedures Print Head Replacement Fuse Replacement Fuse Replacement Media Platen Roller Replacement Media Platen Roller Replacement Adjustment Procedures Label Sensor Positioning Print Head Balance Adjustment Balance Adjustment Balance Adjustment Media Scale Thickness Print Head Pressure Print Head Alignment Print Head Alignment Ribbon Guide Alignment Head Balance and Print Head Alignment Ribbon Roller Alignment Ribbon Roller Alignment