SATO GL4XXE manual Error Signals, Display, Explanation, Solution

Unit 5: Troubleshooting

ERROR SIGNALS

DISPLAY	EXPLANATION	SOLUTION
	Failed tag. Error displays in STOP mode	Initiate reprint of the label from the host. When
	causing the printer to halt.	the error is cleared, the label with the failed tag
RFID TAG FAILURE
		moves forward to the next top-of-form position.
Check Media
	Failed tag. Error displays in OVERSTRIKE	Clear the error. When the error is cleared, the
	mode. Each failed label prints with the overstrike	label with the failed tag moves forward such that
RFID TAG MAX
	pattern and the form retries until the label retry	the next label is in position.
RETRY
Check Media	count is exhausted.
	Host sent data after the printer buffer was full	Make a configuration printout.
	(serial interface).	Verify the printer matches the host serial
		interface configuration settings for Data
SERIAL BUFFER
OVERFLOW		Protocol, Baud Rate, Data Bits, Stop Bits, Parity,
		Data Terminal Ready, and Request To Send.
		Set printer serial interface parameters to match
		those of the host.
	Receive overrun (serial interface).	Make a configuration printout.
		Verify the printer matches the host serial
		interface configuration settings for Data
SERIAL BUFFER
OVERRUN		Protocol, Baud Rate, Data Bits, Stop Bits, Parity,
		Data Terminal Ready, and Request To Send.
		Set printer serial interface parameters to match
		those of the host.
	Serial framing error over a serial interface.	Match the serial interface settings of the printer
		to those of the host computer.
SERIAL FRAMING
ERROR
	Parity error (serial interface).	Ensure the printer’s serial interface parameter
		settings match those of the host. Change as
SERIAL PARITY ERROR
		required to match.
	Application software tried to perform an illegal	Cycle the printer’s power. If possible, print a job
	power function.	that has previously worked.
SOFTWARE ERROR
	There are damaged logic cicuits on the main	If the problem persists, contact an authorized
Cycle Power
	cicuit board.	customer service representative.

GL408-412e Operator’s Manual 5-7