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SATO GL4XXE manual 438A Alexandra Road #05-01/02 Alexandra Technopark Singapore, Copyright 1994

Models: GL4XXE

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SATO International Pte Ltd

438A Alexandra Road

#05-01/02

Alexandra Technopark

Singapore 119967

Tel: (65) 6271 2122

Fax: (65) 6271 2151

Email: customerservice@sato-int.com

Be sure to ask your dealer about our maintenance contracts to ensure peace of mind during your usage of SATO products

Version: SI-GL4xxe-01rB-11-11-OM

© Copyright 1994 – 2007

SATO International Pte Ltd

Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO. The materials in this document are provided for general information and are subject to change without notice. SATO assumes no responsibilities for any errors that may appear.

PN: 9001163B

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SATO GL4XXE 438A Alexandra Road #05-01/02 Alexandra Technopark Singapore, Copyright 1994, Version SI-GL4xxe-01rB-11-11-OM

Contents

GL4xxe Operator’s Manual GL4xxe seriesCopyright 1994 Tel 65 6271 Fax 65 6271 Email customerservice@sato-int.com438A Alexandra Road #05-01/02 Alexandra Technopark Singapore Version SI-GL4xxe-01rB-11-11-OMAmericas Worldwide Contact DetailsAmericas Asia PacificINTRODUCTION TECHNICAL DATAINSTALLATION TABLE OF CONTENTSConfiguration Modes PRINTER CONFIGURATIONPrinter Configuration Menu Definition TablesTROUBLESHOOTING MAINTENANCEUnit 1 Introduction About This Manual General Description Control FeaturesINTRODUCTION PERSONAL INJURY ABOUT THIS MANUALWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN GENERAL DESCRIPTION Maintenance Panel CONTROL FEATURESLED Indicators Power SwitchInterface Modules Print Sensing Media Ribbon Regulatory Approvals TECHNICAL DATAPhysical Characteristics Environmental Power Processing Command Character Font Capabilities Barcode CapabilitiesCOMMAND PHYSICAL CHARACTERISTICSPOWER ENVIRONMENTALRIBBON SENSINGMEDIA REGULATORYAUTO SMOOTHING FONTS CHARACTER FONT CAPABILITIESMATRIX FONTS VECTOR FONTBARCODE CAPABILTIES Operational Mode Selection Interface Selection INSTALLATIONUnpacking & Parts Identification Printer Installation Accessories InstallationUNPACKING & PARTS IDENTIFICATION CABLE CONNECTION PRINTER INSTALLATIONSITE LOCATION Figure 3-3a, Rolled Media Loading MEDIA SELECTIONMEDIA & RIBBON LOADING Figure 3-3c, Ribbon Loading 3-5 Unit 3 InstallationFigure 3-3b, Fan-fold Media Loading TEAR-OFF MODE OPERATIONAL MODE SELECTIONCONTINUOUS MODE CUTTER MODECUTTER MODE CONTINUOUS MODETEAR-OFF MODE DISPENSE MODERS232C HIGH-SPEED SERIAL INTERFACE INTERFACE SPECIFICATIONSINTERFACE SELECTION SIGNAL DEFINITION READY/BUSY INTERFACE SIGNALSSIGNAL READY/BUSY CABLE REQUIREMENTSPIN ASSIGNMENTS SPECIFICATIONSIEEE1284 PARALLEL INTERFACE SIGNALLOCAL AREA NETWORK LAN ETHERNET SOFTWARE SPECIFICATIONSUNIVERSAL SERIAL BUS USB SPECIFICATIONSSPECIFICATIONS 802.11G WIRELESSLED INDICATOR STATUS SPECIFICATIONSFigure 3-7, Socket Connection Diagram WIRELESS LAN SIGNAL STRENGTHSOFTWARE SPECIFICATIONS 3-13Receive Buffer INTERFACE SIGNALSALL INTERFACES ACK/NAK ProtocolERROR PROCESS STATUS5 TIMING CHARTS NORMAL PROCESSCANCEL PROCESS Unit 3 InstallationBCC ERROR PROCESS STATUS5 TIMING CHARTS PRINT PROCESSCOMMAND PROCESS Unit 3 InstallationSIGNAL NAME EXTERNAL SIGNAL14-PIN CONNECTOR ASSIGNMENTS LEVELDIRECTION 25-PIN CONNECTOR ASSIGNMENTSSIGNAL NAME LEVELFigure 3-10, 14-Pin Connector Assignments INPUT SIGNAL WAVE FORM START PRINTINGREPRINTING Figure 3-11, 25-Pin Connector AssignmentsPAPER END OUTPUT SIGNAL WAVE FORM BASIC OPERATIONMACHINE ERROR RIBBON ENDFigure 3-14, Operation Mode Flow Chart 3-21 Unit 3 InstallationFigure 3-15, Interface Installation Diagram ACCESSORIES INSTALLATIONINTERFACE INSTALLATION Figure 3-16, Memory Card Installation DiagramUnit 4 Printer Configuration PRINTER CONFIGURATIONPrinter Configuration Configuration Modes Menu Definition Tables PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshootingCONFIGURATION MODES USER MODECONFIGURATION MODE Figure 4-2, Configuration ModeADVANCED MODE Figure 4-3a, Advanced ModeFigure 4-3b, Advanced Mode Continued Unit 4 Printer ConfigurationSERIAL INTERFACE MODE Figure 4-4, Serial Interface ModePARALLEL INTERFACE MODE Figure 4-5, Parallel Interface ModeCENTRONICS INTERFACE MODE Figure 4-6, Centronics Interface Mode4-10 UNIVERSAL SERIAL BUS USB INTERFACE MODEFigure 4-7, USB Interface Mode 4-11 LOCAL AREA NETWORK LAN INTERFACE MODEFigure 4-8, LAN Interface Mode 4-12 WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODEFigure 4-9, WLAN Interface Mode 4-13 PGL EMULATION MODEFigure 4-10, PGL Emulation Mode 4-14 ZGL EMULATION MODEFigure 4-11, ZGL Emulation Mode 4-15 DGL EMULATION MODEFigure 4-12, DGL Emulation Mode TGL EMULATION MODE Figure 4-13, TGL Emulation Mode 4-164-17 IGL EMULATION MODEFigure 4-14, IGL Emulation Mode 4-18 DIAGNOSTICS MODEFigure 4-15, Diagnostics Mode 4-19 PRINTER MANAGEMENT MODEFigure 4-16, Printer Management Mode BUFFER CLEAR DISPLAY INTENSITY ADJUSTMENTMISC QUICK MENUS Figure 4-19, Soft Reset SOFT RESETKEY LOCK/UNLOCK Figure 4-20, Key Lock/UnlockMENU USER MODE TABLEMENU DEFINITION TABLES DESCRIPTIONMENU DESCRIPTIONUSER MODE TABLE ProportionalDESCRIPTION USER MODE TABLEMENU presented in the UPC/EAN barcodesDESCRIPTION USER MODE TABLEMENU activityMENU CONFIGURATION MODE TABLEUSER MODE TABLE DESCRIPTIONMENU CONFIGURATION MODE TABLEIs the menu selection screen for the CONFIGURATION Mode DESCRIPTIONDESCRIPTION CONFIGURATION MODE TABLEMENU MENU ADVANCED MODE TABLECONFIGURATION MODE TABLE DESCRIPTIONDESCRIPTION ADVANCED MODE TABLEMENU menu optionsDESCRIPTION ADVANCED MODE TABLEMENU Handling methodDESCRIPTION ADVANCED MODE TABLEMENU media preprinted labels and labels with poor gap/media dynamic rangeDESCRIPTION ADVANCED MODE TABLEMENU Main FFSDESCRIPTION ADVANCED MODE TABLEMENU DESCRIPTION ADVANCED MODE TABLEMENU HS x VS x Average Height x Average Width x NumOf Char/8DESCRIPTION ADVANCED MODE TABLEMENU DESCRIPTION ADVANCED MODE TABLEMENU DESCRIPTION ADVANCED MODE TABLEMENU Permits entry into the INTERFACES Mode SERIAL INTERFACE MODE TABLEADVANCED MODE TABLE MENUDESCRIPTION SERIAL INTERFACE MODE TABLEMENU DESCRIPTION SERIAL INTERFACE MODE TABLEMENU 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baudDESCRIPTION SERIAL INTERFACE MODE TABLEMENU Data ProtocolDESCRIPTION SERIAL INTERFACE MODE TABLEMENU and store it for future useMENU PARALLEL INTERFACE MODE TABLESERIAL INTERFACE MODE TABLE DESCRIPTIONDESCRIPTION PARALLEL INTERFACE MODE TABLEMENU DESCRIPTION PARALLEL INTERFACE MODE TABLEMENU MENU CENTRONICS INTERFACE MODE TABLEPARALLEL INTERFACE MODE TABLE DESCRIPTIONDESCRIPTION CENTRONICS INTERFACE MODE TABLEMENU DESCRIPTION CENTRONICS INTERFACE MODE TABLEMENU MENU UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLECENTRONICS INTERFACE MODE TABLE DESCRIPTIONMENU UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLEIs the menu selection screen for the INTERFACES Mode DESCRIPTIONPermits entry into the INTERFACES Mode LOCAL AREA NETWORK LAN INTERFACE MODE TABLEUNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE MENUETHERNET SETTING Parallel Port USB Port Serial Port Printer Mgt LOCAL AREA NETWORK LAN INTERFACE MODE TABLEIs the menu selection screen for the INTERFACES Mode MENUDESCRIPTION LOCAL AREA NETWORK LAN INTERFACE MODE TABLEMENU MENU LOCAL AREA NETWORK LAN INTERFACE MODE TABLEAllows determination of if the NIC will recognize the NetBIOS protocol DESCRIPTIONPermits entry into the INTERFACES Mode WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLELOCAL AREA NETWORK LAN INTERFACE MODE TABLE MENUDESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU and the idenitification entered into the menu screen that followsPermits entry into the EMULATION Mode PGL EMULATION MODE TABLEWIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION PGL EMULATION MODE TABLEMENU will contain a list of emulation options availableMENU PGL EMULATION MODE TABLEProvides access to the desired character set DESCRIPTIONMENU PGL EMULATION MODE TABLEForm Adjust DESCRIPTIONMENU PGL EMULATION MODE TABLEfeature is initialized in the Normal mode DESCRIPTIONDESCRIPTION PGL EMULATION MODE TABLEMENU This option determines how scalable characters are sizedDESCRIPTION PGL EMULATION MODE TABLEMENU DISK = PCB Flash - flash boardMENU ZGL EMULATION MODE TABLEPermits entry into the EMULATION Mode DESCRIPTIONDESCRIPTION ZGL EMULATION MODE TABLEMENU MENU ZGL EMULATION MODE TABLEthe size of the label image, including label dimensions DESCRIPTIONMENU DGL EMULATION MODE TABLEZGL EMULATION MODE TABLE DESCRIPTIONDESCRIPTION DGL EMULATION MODE TABLEMENU DESCRIPTION DGL EMULATION MODE TABLEMENU MENU TGL EMULATION MODE TABLEDGL EMULATION MODE TABLE DESCRIPTIONDESCRIPTION TGL EMULATION MODE TABLEMENU DESCRIPTION TGL EMULATION MODE TABLEMENU MENU IGL EMULATION MODE TABLETGL EMULATION MODE TABLE DESCRIPTIONDESCRIPTION IGL EMULATION MODE TABLEMENU Emulation 15mil - for 67 dpiDESCRIPTION IGL EMULATION MODE TABLEMENU DESCRIPTION IGL EMULATION MODE TABLEMENU MENU IGL EMULATION MODE TABLEDIAGNOSTICS MODE TABLE DESCRIPTIONDESCRIPTION DIAGNOSTICS MODE TABLEMENU Grid - helps identify edge sharpness and uneven print qualityMENU DIAGNOSTICS MODE TABLEIs an informational screen that displays the amount of DRAM installed DESCRIPTIONMENU PRINTER MANAGEMENT MODE TABLEDIAGNOSTICS MODE TABLE DESCRIPTIONDESCRIPTION PRINTER MANAGEMENT MODE TABLEMENU DESCRIPTION PRINTER MANAGEMENT MODE TABLEMENU 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baudDESCRIPTION QUICK MENUS TABLES 4-17 THROUGHMENU Interface Troubleshooting Test Print Troubleshooting TROUBLESHOOTINGError Signal Troubleshooting Troubleshooting Table Unit 5 TroubleshootingSOLUTION ERROR SIGNAL TROUBLESHOOTINGERROR SIGNALS DISPLAYDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONDISPLAY ERROR SIGNALSSOLUTION EXPLANATIONIMAGE VOIDS TROUBLESHOOTING TABLETROUBLESHOOTING TABLE RIBBON WRINKLINGINCORRECT LABEL POSITIONING NO PRINTED IMAGEPRINTER CREATES A BLANK LABEL SMEARED PRINT IMAGESPARALLEL INTERFACE INTERFACE TROUBLESHOOTINGTROUBLESHOOTING STEP RS232 SERIAL INTERFACECENTRONICS INTERFACE 802.11G WIRELESS INTERFACELAN ETHERNET INTERFACE TROUBLESHOOTING STEPTEST LABEL PRINTING TEST PRINT TROUBLESHOOTINGHEX DUMP Visually inspect these rows for voids indicating defective Unit 5 TroubleshootingVerifies printer settings Verifies program data head elementsUnit 6 Maintenance MAINTENANCECleaning Procedures Replacement Procedures Adjustment Procedures COOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE CLEANING PROCEDURESWARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO WHEN CLEANING TO PREVENT PERSONAL INJURYREPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTFUSE REPLACEMENT Figure 6-2, Fuse ReplacementMEDIA PLATEN ROLLER REPLACEMENT Figure 6-3, Media Platen Roller ReplacementADJUSTMENT PROCEDURES LABEL SENSOR POSITIONINGPRINT HEAD BALANCE ADJUSTMENT BALANCE ADJUSTMENTTHICKNESS PRINT HEAD PRESSURESCALE BALANCE ADJUSTMENTPRINT HEAD ALIGNMENT Figure 6-7, Print Head Alignment6-10 RIBBON GUIDE ALIGNMENTFigure 6-8, Ribbon Guide Alignment RIBBON ROLLER ALIGNMENT Figure 6-9, Ribbon Roller Alignment 6-11