GL4xxe series
GL4xxe Operator’s Manual
438A Alexandra Road #05-01/02 Alexandra Technopark Singapore
Tel 65 6271 Fax 65 6271 Email customerservice@sato-int.com
Copyright 1994
Version SI-GL4xxe-01rB-11-11-OM
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INSTALLATION
TECHNICAL DATA
INTRODUCTION
TABLE OF CONTENTS
Printer Configuration
PRINTER CONFIGURATION
Configuration Modes
Menu Definition Tables
MAINTENANCE
TROUBLESHOOTING
INTRODUCTION
About This Manual General Description Control Features
Unit 1 Introduction
WARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN
ABOUT THIS MANUAL
PERSONAL INJURY
GENERAL DESCRIPTION
LED Indicators
CONTROL FEATURES
Maintenance Panel
Power Switch
Physical Characteristics Environmental Power Processing Command
TECHNICAL DATA
Interface Modules Print Sensing Media Ribbon Regulatory Approvals
Character Font Capabilities Barcode Capabilities
POWER
PHYSICAL CHARACTERISTICS
COMMAND
ENVIRONMENTAL
MEDIA
SENSING
RIBBON
REGULATORY
MATRIX FONTS
CHARACTER FONT CAPABILITIES
AUTO SMOOTHING FONTS
VECTOR FONT
BARCODE CAPABILTIES
Unpacking & Parts Identification Printer Installation
INSTALLATION
Operational Mode Selection Interface Selection
Accessories Installation
UNPACKING & PARTS IDENTIFICATION
SITE LOCATION
PRINTER INSTALLATION
CABLE CONNECTION
MEDIA & RIBBON LOADING
MEDIA SELECTION
Figure 3-3a, Rolled Media Loading
Figure 3-3b, Fan-fold Media Loading
Unit 3 Installation
Figure 3-3c, Ribbon Loading 3-5
CONTINUOUS MODE
OPERATIONAL MODE SELECTION
TEAR-OFF MODE
CUTTER MODE
TEAR-OFF MODE
CONTINUOUS MODE
CUTTER MODE
DISPENSE MODE
INTERFACE SELECTION
INTERFACE SPECIFICATIONS
RS232C HIGH-SPEED SERIAL INTERFACE
SIGNAL
READY/BUSY INTERFACE SIGNALS
SIGNAL DEFINITION
READY/BUSY CABLE REQUIREMENTS
IEEE1284 PARALLEL INTERFACE
SPECIFICATIONS
PIN ASSIGNMENTS
SIGNAL
UNIVERSAL SERIAL BUS USB
SOFTWARE SPECIFICATIONS
LOCAL AREA NETWORK LAN ETHERNET
SPECIFICATIONS
LED INDICATOR STATUS
802.11G WIRELESS
SPECIFICATIONS
SPECIFICATIONS
SOFTWARE SPECIFICATIONS
WIRELESS LAN SIGNAL STRENGTH
Figure 3-7, Socket Connection Diagram
3-13
ALL INTERFACES
INTERFACE SIGNALS
Receive Buffer
ACK/NAK Protocol
CANCEL PROCESS
STATUS5 TIMING CHARTS NORMAL PROCESS
ERROR PROCESS
Unit 3 Installation
COMMAND PROCESS
STATUS5 TIMING CHARTS PRINT PROCESS
BCC ERROR PROCESS
Unit 3 Installation
14-PIN CONNECTOR ASSIGNMENTS
EXTERNAL SIGNAL
SIGNAL NAME
LEVEL
SIGNAL NAME
25-PIN CONNECTOR ASSIGNMENTS
DIRECTION
LEVEL
REPRINTING
INPUT SIGNAL WAVE FORM START PRINTING
Figure 3-10, 14-Pin Connector Assignments
Figure 3-11, 25-Pin Connector Assignments
MACHINE ERROR
OUTPUT SIGNAL WAVE FORM BASIC OPERATION
PAPER END
RIBBON END
Unit 3 Installation
Figure 3-14, Operation Mode Flow Chart 3-21
INTERFACE INSTALLATION
ACCESSORIES INSTALLATION
Figure 3-15, Interface Installation Diagram
Figure 3-16, Memory Card Installation Diagram
Printer Configuration Configuration Modes Menu Definition Tables
PRINTER CONFIGURATION
Unit 4 Printer Configuration
This unit provides in-depth instruction on printer configuration for operation and for some troubleshooting
PRINTER CONFIGURATION
USER MODE
CONFIGURATION MODES
Figure 4-2, Configuration Mode
CONFIGURATION MODE
Figure 4-3a, Advanced Mode
ADVANCED MODE
Unit 4 Printer Configuration
Figure 4-3b, Advanced Mode Continued
Figure 4-4, Serial Interface Mode
SERIAL INTERFACE MODE
Figure 4-5, Parallel Interface Mode
PARALLEL INTERFACE MODE
Figure 4-6, Centronics Interface Mode
CENTRONICS INTERFACE MODE
Figure 4-7, USB Interface Mode
UNIVERSAL SERIAL BUS USB INTERFACE MODE
4-10
Figure 4-8, LAN Interface Mode
LOCAL AREA NETWORK LAN INTERFACE MODE
4-11
Figure 4-9, WLAN Interface Mode
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE
4-12
Figure 4-10, PGL Emulation Mode
PGL EMULATION MODE
4-13
Figure 4-11, ZGL Emulation Mode
ZGL EMULATION MODE
4-14
Figure 4-12, DGL Emulation Mode
DGL EMULATION MODE
4-15
Figure 4-13, TGL Emulation Mode 4-16
TGL EMULATION MODE
Figure 4-14, IGL Emulation Mode
IGL EMULATION MODE
4-17
Figure 4-15, Diagnostics Mode
DIAGNOSTICS MODE
4-18
Figure 4-16, Printer Management Mode
PRINTER MANAGEMENT MODE
4-19
MISC QUICK MENUS
DISPLAY INTENSITY ADJUSTMENT
BUFFER CLEAR
KEY LOCK/UNLOCK
SOFT RESET
Figure 4-19, Soft Reset
Figure 4-20, Key Lock/Unlock
MENU DEFINITION TABLES
USER MODE TABLE
MENU
DESCRIPTION
USER MODE TABLE
DESCRIPTION
MENU
Proportional
MENU
USER MODE TABLE
DESCRIPTION
presented in the UPC/EAN barcodes
MENU
USER MODE TABLE
DESCRIPTION
activity
USER MODE TABLE
CONFIGURATION MODE TABLE
MENU
DESCRIPTION
Is the menu selection screen for the CONFIGURATION Mode
CONFIGURATION MODE TABLE
MENU
DESCRIPTION
MENU
CONFIGURATION MODE TABLE
DESCRIPTION
CONFIGURATION MODE TABLE
ADVANCED MODE TABLE
MENU
DESCRIPTION
MENU
ADVANCED MODE TABLE
DESCRIPTION
menu options
MENU
ADVANCED MODE TABLE
DESCRIPTION
Handling method
MENU
ADVANCED MODE TABLE
DESCRIPTION
media preprinted labels and labels with poor gap/media dynamic range
MENU
ADVANCED MODE TABLE
DESCRIPTION
Main FFS
MENU
ADVANCED MODE TABLE
DESCRIPTION
MENU
ADVANCED MODE TABLE
DESCRIPTION
HS x VS x Average Height x Average Width x NumOf Char/8
MENU
ADVANCED MODE TABLE
DESCRIPTION
MENU
ADVANCED MODE TABLE
DESCRIPTION
MENU
ADVANCED MODE TABLE
DESCRIPTION
ADVANCED MODE TABLE
SERIAL INTERFACE MODE TABLE
Permits entry into the INTERFACES Mode
MENU
MENU
SERIAL INTERFACE MODE TABLE
DESCRIPTION
MENU
SERIAL INTERFACE MODE TABLE
DESCRIPTION
600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baud
MENU
SERIAL INTERFACE MODE TABLE
DESCRIPTION
Data Protocol
MENU
SERIAL INTERFACE MODE TABLE
DESCRIPTION
and store it for future use
SERIAL INTERFACE MODE TABLE
PARALLEL INTERFACE MODE TABLE
MENU
DESCRIPTION
MENU
PARALLEL INTERFACE MODE TABLE
DESCRIPTION
MENU
PARALLEL INTERFACE MODE TABLE
DESCRIPTION
PARALLEL INTERFACE MODE TABLE
CENTRONICS INTERFACE MODE TABLE
MENU
DESCRIPTION
MENU
CENTRONICS INTERFACE MODE TABLE
DESCRIPTION
MENU
CENTRONICS INTERFACE MODE TABLE
DESCRIPTION
CENTRONICS INTERFACE MODE TABLE
UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE
MENU
DESCRIPTION
Is the menu selection screen for the INTERFACES Mode
UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE
MENU
DESCRIPTION
UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE
LOCAL AREA NETWORK LAN INTERFACE MODE TABLE
Permits entry into the INTERFACES Mode
MENU
Is the menu selection screen for the INTERFACES Mode
LOCAL AREA NETWORK LAN INTERFACE MODE TABLE
ETHERNET SETTING Parallel Port USB Port Serial Port Printer Mgt
MENU
MENU
LOCAL AREA NETWORK LAN INTERFACE MODE TABLE
DESCRIPTION
Allows determination of if the NIC will recognize the NetBIOS protocol
LOCAL AREA NETWORK LAN INTERFACE MODE TABLE
MENU
DESCRIPTION
LOCAL AREA NETWORK LAN INTERFACE MODE TABLE
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
Permits entry into the INTERFACES Mode
MENU
MENU
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
DESCRIPTION
MENU
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
DESCRIPTION
MENU
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
DESCRIPTION
MENU
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
DESCRIPTION
MENU
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
DESCRIPTION
and the idenitification entered into the menu screen that follows
WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE
PGL EMULATION MODE TABLE
Permits entry into the EMULATION Mode
MENU
MENU
PGL EMULATION MODE TABLE
DESCRIPTION
will contain a list of emulation options available
Provides access to the desired character set
PGL EMULATION MODE TABLE
MENU
DESCRIPTION
Form Adjust
PGL EMULATION MODE TABLE
MENU
DESCRIPTION
feature is initialized in the Normal mode
PGL EMULATION MODE TABLE
MENU
DESCRIPTION
MENU
PGL EMULATION MODE TABLE
DESCRIPTION
This option determines how scalable characters are sized
MENU
PGL EMULATION MODE TABLE
DESCRIPTION
DISK = PCB Flash - flash board
Permits entry into the EMULATION Mode
ZGL EMULATION MODE TABLE
MENU
DESCRIPTION
MENU
ZGL EMULATION MODE TABLE
DESCRIPTION
the size of the label image, including label dimensions
ZGL EMULATION MODE TABLE
MENU
DESCRIPTION
ZGL EMULATION MODE TABLE
DGL EMULATION MODE TABLE
MENU
DESCRIPTION
MENU
DGL EMULATION MODE TABLE
DESCRIPTION
MENU
DGL EMULATION MODE TABLE
DESCRIPTION
DGL EMULATION MODE TABLE
TGL EMULATION MODE TABLE
MENU
DESCRIPTION
MENU
TGL EMULATION MODE TABLE
DESCRIPTION
MENU
TGL EMULATION MODE TABLE
DESCRIPTION
TGL EMULATION MODE TABLE
IGL EMULATION MODE TABLE
MENU
DESCRIPTION
MENU
IGL EMULATION MODE TABLE
DESCRIPTION
Emulation 15mil - for 67 dpi
MENU
IGL EMULATION MODE TABLE
DESCRIPTION
MENU
IGL EMULATION MODE TABLE
DESCRIPTION
DIAGNOSTICS MODE TABLE
IGL EMULATION MODE TABLE
MENU
DESCRIPTION
MENU
DIAGNOSTICS MODE TABLE
DESCRIPTION
Grid - helps identify edge sharpness and uneven print quality
Is an informational screen that displays the amount of DRAM installed
DIAGNOSTICS MODE TABLE
MENU
DESCRIPTION
DIAGNOSTICS MODE TABLE
PRINTER MANAGEMENT MODE TABLE
MENU
DESCRIPTION
MENU
PRINTER MANAGEMENT MODE TABLE
DESCRIPTION
MENU
PRINTER MANAGEMENT MODE TABLE
DESCRIPTION
600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baud
MENU
QUICK MENUS TABLES 4-17 THROUGH
DESCRIPTION
Error Signal Troubleshooting Troubleshooting Table
TROUBLESHOOTING
Interface Troubleshooting Test Print Troubleshooting
Unit 5 Troubleshooting
ERROR SIGNALS
ERROR SIGNAL TROUBLESHOOTING
SOLUTION
DISPLAY
SOLUTION
ERROR SIGNALS
DISPLAY
EXPLANATION
SOLUTION
ERROR SIGNALS
DISPLAY
EXPLANATION
SOLUTION
ERROR SIGNALS
DISPLAY
EXPLANATION
SOLUTION
ERROR SIGNALS
DISPLAY
EXPLANATION
SOLUTION
ERROR SIGNALS
DISPLAY
EXPLANATION
TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
IMAGE VOIDS
RIBBON WRINKLING
PRINTER CREATES A BLANK LABEL
NO PRINTED IMAGE
INCORRECT LABEL POSITIONING
SMEARED PRINT IMAGES
TROUBLESHOOTING STEP
INTERFACE TROUBLESHOOTING
PARALLEL INTERFACE
RS232 SERIAL INTERFACE
LAN ETHERNET INTERFACE
802.11G WIRELESS INTERFACE
CENTRONICS INTERFACE
TROUBLESHOOTING STEP
HEX DUMP
TEST PRINT TROUBLESHOOTING
TEST LABEL PRINTING
Verifies printer settings Verifies program data
Unit 5 Troubleshooting
Visually inspect these rows for voids indicating defective
head elements
Cleaning Procedures Replacement Procedures Adjustment Procedures
MAINTENANCE
Unit 6 Maintenance
WARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TO
CLEANING PROCEDURES
COOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE
WHEN CLEANING TO PREVENT PERSONAL INJURY
PRINT HEAD REPLACEMENT
REPLACEMENT PROCEDURES
Figure 6-2, Fuse Replacement
FUSE REPLACEMENT
Figure 6-3, Media Platen Roller Replacement
MEDIA PLATEN ROLLER REPLACEMENT
LABEL SENSOR POSITIONING
ADJUSTMENT PROCEDURES
BALANCE ADJUSTMENT
PRINT HEAD BALANCE ADJUSTMENT
SCALE
PRINT HEAD PRESSURE
THICKNESS
BALANCE ADJUSTMENT
Figure 6-7, Print Head Alignment
PRINT HEAD ALIGNMENT
Figure 6-8, Ribbon Guide Alignment
RIBBON GUIDE ALIGNMENT
6-10
Figure 6-9, Ribbon Roller Alignment 6-11
RIBBON ROLLER ALIGNMENT