Unit 5: Troubleshooting

LAN ETHERNET INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

Ensure the interface has been correctly configured. Wait two minutes and run self-test to verify. If a test label does not print, there may be a hardware problem.

Ensure the cable and its ports are not defective.

Ensure that a faulty print server or other protocol related scenarios are not creating a queue setup issue. Systematically perform checks and tests to isolate the cause.

If using TCP/IP, ensure a valid IP address is specified and that all parameters are correct (subnet mask, gateway, etc.). Attempt to PING the IP address assigned to the network interface.

If using a repeater or hub, ensure the SQE is turned off. Also ensure the repeater port is not defective by trying the print server on another port.

Install the IPX/SPX protocol on a workstation to determine if the network device can be discovered via the MAC address. If able, configure the appropriate protocols and retest connectivity.

Use a crossover cable to isolate the printer from the network by connecting from the interface and workstation. Verify that the parameters match on each. Test connectivity.

802.11G WIRELESS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

 

Ensure the antenna is properly and completely installed.

 

 

 

Ensure the wireless card is properly installed.

 

 

 

Ensure the green connection lights on the back of the interface board are illuminated.

 

 

 

If not obtaining an IP address, check the SSID or encryption and ensure those were properly entered.

 

 

 

To determine the IP address obtained through the DHCP wireless device, power off the printer, place switch 3 in the

 

upward position on the wireless card and reinsert it into the printer, and power the printer on. Wait approximately 30

 

seconds for a print out of configurations.

CENTRONICS INTERFACE

CHK

TROUBLESHOOTING STEP

 

 

 

Ensure the interface module is correctly installed. Run self-test to verify.

 

 

 

Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer

 

driver, ensure the correct port is selected.

 

 

 

Ensure the host’s peripheral settings are set for Centronics output for faster throughput. Refer to the computer

 

manufacturer’s documentation for details.

 

Ensure the printer is receiving information from the computer using the Receive Buffer Hex Dump mode. Refer to that

 

procedure within this manual for instructions. The command stream should be continuous and possess 0D Hex and/

 

or 0A Hex (carriage return and line feed) characters throughout. However, there should not be either located between

 

the start (<ESC>A and the stop (<ESC>Z) commands.

 

Replace the main circuit board with another to isolate the problem.

 

 

GL408-412e Operator’s Manual

5-11

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SATO GL4XXE manual Ensure the antenna is properly and completely installed, Ensure the wireless card is properly installed