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SATO GL4XXE manual Error Signals, Display, Explanation, Solution

Models: GL4XXE

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Unit 5: Troubleshooting

ERROR SIGNALS

	DISPLAY		EXPLANATION	SOLUTION

			Printer contains an 32MB EFC and the firmware	Contact an authorized service representative.
			attempted to access beyond its limit.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	BEYOND 32MB EFC
	Repeat Download


			Printer contains an 64MB EFC and the firmware	Contact an authorized service representative.
			attempted to access beyond its limit.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	BEYOND 64MB EFC
	Repeat Download


			An attempt was made to download to a full EFC.	Delete and optimize files.

	DOWNLOADER ERROR
	EXTERNAL FLASH IS
	FULL
	Optimize Files


			An attempt was made to download to a non-	Insert cartridge and repeat the process.
			existant EFC.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	EXTERNAL FLASH WAS
	NOT FOUND
	Insert Cartridge


			The printer encountered an error trying to	Power off the printer for 15 seconds, then power
			program flash memory.	on again. If the problem persists, contact an

	DOWNLOADER ERROR
	DOWNLOADER ERROR			authorized customer service representative.
	FLASH NOT ERASED			authorized customer service representative.
	FLASH NOT ERASED
	Repeat Download


			A Flash Write failed to complete.	Try downloading again or contact an authorized
				customer service representative.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	FLASH WRITE #1
	Repeat Download


			A Flash Write failed to complete.	Try downloading again or contact an authorized
				customer service representative.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	FLASH WRITE #2
	Repeat Download


			A Flash Write failed to complete.	Try downloading again or contact an authorized
				customer service representative.

	DOWNLOADER ERROR
	DOWNLOADER ERROR
	FLASH WRITE #3
	Repeat Download

GL408-412e Operator’s Manual

5-3

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SATO GL4XXE manual Error Signals, Display, Explanation, Solution

Contents

GL4xxe Operator’s Manual GL4xxe seriesTel 65 6271 Fax 65 6271 Email customerservice@sato-int.com 438A Alexandra Road #05-01/02 Alexandra Technopark SingaporeCopyright 1994 Version SI-GL4xxe-01rB-11-11-OMWorldwide Contact Details AmericasAmericas Asia PacificTECHNICAL DATA INSTALLATIONINTRODUCTION TABLE OF CONTENTSPRINTER CONFIGURATION Printer ConfigurationConfiguration Modes Menu Definition TablesTROUBLESHOOTING MAINTENANCEUnit 1 Introduction About This Manual General Description Control FeaturesINTRODUCTION PERSONAL INJURY ABOUT THIS MANUALWARNING PROVIDES INFORMATION THAT, IF UNHEEDED, MAY RESULT IN GENERAL DESCRIPTION CONTROL FEATURES LED IndicatorsMaintenance Panel Power SwitchTECHNICAL DATA Physical Characteristics Environmental Power Processing CommandInterface Modules Print Sensing Media Ribbon Regulatory Approvals Character Font Capabilities Barcode CapabilitiesPHYSICAL CHARACTERISTICS POWERCOMMAND ENVIRONMENTALSENSING MEDIARIBBON REGULATORYCHARACTER FONT CAPABILITIES MATRIX FONTSAUTO SMOOTHING FONTS VECTOR FONTBARCODE CAPABILTIES INSTALLATION Unpacking & Parts Identification Printer InstallationOperational Mode Selection Interface Selection Accessories InstallationUNPACKING & PARTS IDENTIFICATION CABLE CONNECTION PRINTER INSTALLATIONSITE LOCATION Figure 3-3a, Rolled Media Loading MEDIA SELECTIONMEDIA & RIBBON LOADING Figure 3-3c, Ribbon Loading 3-5 Unit 3 InstallationFigure 3-3b, Fan-fold Media Loading OPERATIONAL MODE SELECTION CONTINUOUS MODETEAR-OFF MODE CUTTER MODECONTINUOUS MODE TEAR-OFF MODECUTTER MODE DISPENSE MODERS232C HIGH-SPEED SERIAL INTERFACE INTERFACE SPECIFICATIONSINTERFACE SELECTION READY/BUSY INTERFACE SIGNALS SIGNALSIGNAL DEFINITION READY/BUSY CABLE REQUIREMENTSSPECIFICATIONS IEEE1284 PARALLEL INTERFACEPIN ASSIGNMENTS SIGNALSOFTWARE SPECIFICATIONS UNIVERSAL SERIAL BUS USBLOCAL AREA NETWORK LAN ETHERNET SPECIFICATIONS802.11G WIRELESS LED INDICATOR STATUSSPECIFICATIONS SPECIFICATIONSWIRELESS LAN SIGNAL STRENGTH SOFTWARE SPECIFICATIONSFigure 3-7, Socket Connection Diagram 3-13INTERFACE SIGNALS ALL INTERFACESReceive Buffer ACK/NAK ProtocolSTATUS5 TIMING CHARTS NORMAL PROCESS CANCEL PROCESSERROR PROCESS Unit 3 InstallationSTATUS5 TIMING CHARTS PRINT PROCESS COMMAND PROCESSBCC ERROR PROCESS Unit 3 InstallationEXTERNAL SIGNAL 14-PIN CONNECTOR ASSIGNMENTSSIGNAL NAME LEVEL25-PIN CONNECTOR ASSIGNMENTS SIGNAL NAMEDIRECTION LEVELINPUT SIGNAL WAVE FORM START PRINTING REPRINTINGFigure 3-10, 14-Pin Connector Assignments Figure 3-11, 25-Pin Connector AssignmentsOUTPUT SIGNAL WAVE FORM BASIC OPERATION MACHINE ERRORPAPER END RIBBON ENDFigure 3-14, Operation Mode Flow Chart 3-21 Unit 3 InstallationACCESSORIES INSTALLATION INTERFACE INSTALLATIONFigure 3-15, Interface Installation Diagram Figure 3-16, Memory Card Installation DiagramUnit 4 Printer Configuration PRINTER CONFIGURATIONPrinter Configuration Configuration Modes Menu Definition Tables PRINTER CONFIGURATION This unit provides in-depth instruction on printer configuration for operation and for some troubleshootingCONFIGURATION MODES USER MODECONFIGURATION MODE Figure 4-2, Configuration ModeADVANCED MODE Figure 4-3a, Advanced ModeFigure 4-3b, Advanced Mode Continued Unit 4 Printer ConfigurationSERIAL INTERFACE MODE Figure 4-4, Serial Interface ModePARALLEL INTERFACE MODE Figure 4-5, Parallel Interface ModeCENTRONICS INTERFACE MODE Figure 4-6, Centronics Interface Mode4-10 UNIVERSAL SERIAL BUS USB INTERFACE MODEFigure 4-7, USB Interface Mode 4-11 LOCAL AREA NETWORK LAN INTERFACE MODEFigure 4-8, LAN Interface Mode 4-12 WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODEFigure 4-9, WLAN Interface Mode 4-13 PGL EMULATION MODEFigure 4-10, PGL Emulation Mode 4-14 ZGL EMULATION MODEFigure 4-11, ZGL Emulation Mode 4-15 DGL EMULATION MODEFigure 4-12, DGL Emulation Mode TGL EMULATION MODE Figure 4-13, TGL Emulation Mode 4-164-17 IGL EMULATION MODEFigure 4-14, IGL Emulation Mode 4-18 DIAGNOSTICS MODEFigure 4-15, Diagnostics Mode 4-19 PRINTER MANAGEMENT MODEFigure 4-16, Printer Management Mode BUFFER CLEAR DISPLAY INTENSITY ADJUSTMENTMISC QUICK MENUS SOFT RESET KEY LOCK/UNLOCKFigure 4-19, Soft Reset Figure 4-20, Key Lock/UnlockUSER MODE TABLE MENU DEFINITION TABLESMENU DESCRIPTIONDESCRIPTION USER MODE TABLEMENU ProportionalUSER MODE TABLE MENUDESCRIPTION presented in the UPC/EAN barcodesUSER MODE TABLE MENUDESCRIPTION activityCONFIGURATION MODE TABLE USER MODE TABLEMENU DESCRIPTIONCONFIGURATION MODE TABLE Is the menu selection screen for the CONFIGURATION ModeMENU DESCRIPTIONDESCRIPTION CONFIGURATION MODE TABLEMENU ADVANCED MODE TABLE CONFIGURATION MODE TABLEMENU DESCRIPTIONADVANCED MODE TABLE MENUDESCRIPTION menu optionsADVANCED MODE TABLE MENUDESCRIPTION Handling methodADVANCED MODE TABLE MENUDESCRIPTION media preprinted labels and labels with poor gap/media dynamic rangeADVANCED MODE TABLE MENUDESCRIPTION Main FFSDESCRIPTION ADVANCED MODE TABLEMENU ADVANCED MODE TABLE MENUDESCRIPTION HS x VS x Average Height x Average Width x NumOf Char/8DESCRIPTION ADVANCED MODE TABLEMENU DESCRIPTION ADVANCED MODE TABLEMENU DESCRIPTION ADVANCED MODE TABLEMENU SERIAL INTERFACE MODE TABLE ADVANCED MODE TABLEPermits entry into the INTERFACES Mode MENUDESCRIPTION SERIAL INTERFACE MODE TABLEMENU SERIAL INTERFACE MODE TABLE MENUDESCRIPTION 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baudSERIAL INTERFACE MODE TABLE MENUDESCRIPTION Data ProtocolSERIAL INTERFACE MODE TABLE MENUDESCRIPTION and store it for future usePARALLEL INTERFACE MODE TABLE SERIAL INTERFACE MODE TABLEMENU DESCRIPTIONDESCRIPTION PARALLEL INTERFACE MODE TABLEMENU DESCRIPTION PARALLEL INTERFACE MODE TABLEMENU CENTRONICS INTERFACE MODE TABLE PARALLEL INTERFACE MODE TABLEMENU DESCRIPTIONDESCRIPTION CENTRONICS INTERFACE MODE TABLEMENU DESCRIPTION CENTRONICS INTERFACE MODE TABLEMENU UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE CENTRONICS INTERFACE MODE TABLEMENU DESCRIPTIONUNIVERSAL SERIAL BUS USB INTERFACE MODE TABLE Is the menu selection screen for the INTERFACES ModeMENU DESCRIPTIONLOCAL AREA NETWORK LAN INTERFACE MODE TABLE UNIVERSAL SERIAL BUS USB INTERFACE MODE TABLEPermits entry into the INTERFACES Mode MENULOCAL AREA NETWORK LAN INTERFACE MODE TABLE Is the menu selection screen for the INTERFACES ModeETHERNET SETTING Parallel Port USB Port Serial Port Printer Mgt MENUDESCRIPTION LOCAL AREA NETWORK LAN INTERFACE MODE TABLEMENU LOCAL AREA NETWORK LAN INTERFACE MODE TABLE Allows determination of if the NIC will recognize the NetBIOS protocolMENU DESCRIPTIONWIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE LOCAL AREA NETWORK LAN INTERFACE MODE TABLEPermits entry into the INTERFACES Mode MENUDESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU DESCRIPTION WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEMENU WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLE MENUDESCRIPTION and the idenitification entered into the menu screen that followsPGL EMULATION MODE TABLE WIRELESS LOCAL AREA NETWORK WLAN INTERFACE MODE TABLEPermits entry into the EMULATION Mode MENUPGL EMULATION MODE TABLE MENUDESCRIPTION will contain a list of emulation options availablePGL EMULATION MODE TABLE Provides access to the desired character setMENU DESCRIPTIONPGL EMULATION MODE TABLE Form AdjustMENU DESCRIPTIONPGL EMULATION MODE TABLE feature is initialized in the Normal modeMENU DESCRIPTIONPGL EMULATION MODE TABLE MENUDESCRIPTION This option determines how scalable characters are sizedPGL EMULATION MODE TABLE MENUDESCRIPTION DISK = PCB Flash - flash boardZGL EMULATION MODE TABLE Permits entry into the EMULATION ModeMENU DESCRIPTIONDESCRIPTION ZGL EMULATION MODE TABLEMENU ZGL EMULATION MODE TABLE the size of the label image, including label dimensionsMENU DESCRIPTIONDGL EMULATION MODE TABLE ZGL EMULATION MODE TABLEMENU DESCRIPTIONDESCRIPTION DGL EMULATION MODE TABLEMENU DESCRIPTION DGL EMULATION MODE TABLEMENU TGL EMULATION MODE TABLE DGL EMULATION MODE TABLEMENU DESCRIPTIONDESCRIPTION TGL EMULATION MODE TABLEMENU DESCRIPTION TGL EMULATION MODE TABLEMENU IGL EMULATION MODE TABLE TGL EMULATION MODE TABLEMENU DESCRIPTIONIGL EMULATION MODE TABLE MENUDESCRIPTION Emulation 15mil - for 67 dpiDESCRIPTION IGL EMULATION MODE TABLEMENU DESCRIPTION IGL EMULATION MODE TABLEMENU IGL EMULATION MODE TABLE DIAGNOSTICS MODE TABLEMENU DESCRIPTIONDIAGNOSTICS MODE TABLE MENUDESCRIPTION Grid - helps identify edge sharpness and uneven print qualityDIAGNOSTICS MODE TABLE Is an informational screen that displays the amount of DRAM installedMENU DESCRIPTIONPRINTER MANAGEMENT MODE TABLE DIAGNOSTICS MODE TABLEMENU DESCRIPTIONDESCRIPTION PRINTER MANAGEMENT MODE TABLEMENU PRINTER MANAGEMENT MODE TABLE MENUDESCRIPTION 600, 1200, 2400, 4800, 9600, 19200, 38400, 57600, and 115200 baudDESCRIPTION QUICK MENUS TABLES 4-17 THROUGHMENU TROUBLESHOOTING Error Signal Troubleshooting Troubleshooting TableInterface Troubleshooting Test Print Troubleshooting Unit 5 TroubleshootingERROR SIGNAL TROUBLESHOOTING ERROR SIGNALSSOLUTION DISPLAYERROR SIGNALS SOLUTIONDISPLAY EXPLANATIONERROR SIGNALS SOLUTIONDISPLAY EXPLANATIONERROR SIGNALS SOLUTIONDISPLAY EXPLANATIONERROR SIGNALS SOLUTIONDISPLAY EXPLANATIONERROR SIGNALS SOLUTIONDISPLAY EXPLANATIONTROUBLESHOOTING TABLE TROUBLESHOOTING TABLEIMAGE VOIDS RIBBON WRINKLINGNO PRINTED IMAGE PRINTER CREATES A BLANK LABELINCORRECT LABEL POSITIONING SMEARED PRINT IMAGESINTERFACE TROUBLESHOOTING TROUBLESHOOTING STEPPARALLEL INTERFACE RS232 SERIAL INTERFACE802.11G WIRELESS INTERFACE LAN ETHERNET INTERFACECENTRONICS INTERFACE TROUBLESHOOTING STEPTEST LABEL PRINTING TEST PRINT TROUBLESHOOTINGHEX DUMP Unit 5 Troubleshooting Verifies printer settings Verifies program dataVisually inspect these rows for voids indicating defective head elementsUnit 6 Maintenance MAINTENANCECleaning Procedures Replacement Procedures Adjustment Procedures CLEANING PROCEDURES WARNING DISCONNECT POWER SUPPLY TO THE PRINTER AND ALLOW TOCOOL TO ROOM TEMPERATURE PRIOR TO CLEANING. EXCERSIZE CARE WHEN CLEANING TO PREVENT PERSONAL INJURYREPLACEMENT PROCEDURES PRINT HEAD REPLACEMENTFUSE REPLACEMENT Figure 6-2, Fuse ReplacementMEDIA PLATEN ROLLER REPLACEMENT Figure 6-3, Media Platen Roller ReplacementADJUSTMENT PROCEDURES LABEL SENSOR POSITIONINGPRINT HEAD BALANCE ADJUSTMENT BALANCE ADJUSTMENTPRINT HEAD PRESSURE SCALETHICKNESS BALANCE ADJUSTMENTPRINT HEAD ALIGNMENT Figure 6-7, Print Head Alignment6-10 RIBBON GUIDE ALIGNMENTFigure 6-8, Ribbon Guide Alignment RIBBON ROLLER ALIGNMENT Figure 6-9, Ribbon Roller Alignment 6-11