SATO GL4XXE manual Error Signals, Display, Explanation, Solution

Unit 5: Troubleshooting

ERROR SIGNALS

DISPLAY	EXPLANATION			SOLUTION
	Media was not installed or has run out.	Install media. If a break has occurred, reinstall
	A break in media has occurred.	the media. Press the Pause key to clear the fault
		message.
	Media was not correctly routed or installed.
		Verify the media sensor			is properly posioned.
	Media sensor is not correctly positioned.
		Run Auto-Cal to improve the ability of the sensor
MEDIA OUT	Media is correctly installed, but the sensor is not
		to detect the installed media.
Load Media	detecting it.	Check if the Gap/Mark Threh is too high or the
	Gap/Mark Thresh value may be set too high
		Paper Out Thresh is too low. Adjust the values
	and/or Paper Out Thresh may be set too low.	as necessary.
		If using media without gaps or eye-marks,
		perform Run Auto-Cal to establish a valid Paper
		Out Thresh.
	Tear-Off or Peel-Off Media Handling selection	Select a different Media Handling mode.
	was attempted with the cutter option still
MEDIA OUT
	installed. These modes require that the front
COMPATIBLE WITH
CUTTER	door assembly be installed to use the Label
Check Media Mode	Taken Sensor.
	If the printer is powered on with the cutter	Ensure the cutter option is installed, connected
	enabled in the Media Handling menu, but the	in the up position and the upper enclosure
	cutter itself is open (in the down position, or the	installed before powering on the printer.
OPTION NOT	cutter upper enclosure is removed) the printer	Install the cutter option or change to the correct
INSTALLED
	cannot detect the cutter.	Media Handling option in the MEDIA SETUP
	When using the cutter, the printer must be	menu.
	powered on with the cutter in the up position and	If the	error	persists, contact an authorized
	the cutter upper enclosure installed.	customer service representative.
	The print head has become overheated.	Allow the print head to cool down for 5 minutes,
		then press the Pause key. Resume printing.
PRINTHEAD HOT
		If possible, reduce print intensity.
Wait 5 Minutes
		If the problem persists, contact an authorized
Go Online
		customer service representative.
	Print head lost power.	Replace the print head.
		Power off the printer for 15 seconds, then power
PRINTHEAD POWER
FAIL		on again. If the problem persists, contact an
Cal For Service		authorized customer service representative.
	An attempt was made to download a non-	Try downloading again. If the problem persists,
	compatible program file.	contact	an	authorized	customer service
PROGRAM IS NOT
		representative.
COMPATIBLE WITH
THIS PRINTER
Repeat Download
	Ribbon is broken between the ribbon rewind	Reattach ribbon.
	spindle and the print head.	Load printer with new ribbon.
RIBBON OUT
	Ribbon supply is empty.
Load Ribbon

GL408-412e Operator’s Manual 5-6