TROUBLESHOOTING

Reception problems

Problem

Cause and solution

Page

 

 

 

Reception does not take

The machine's clock is not set to the correct time.

operation manual for

place at the specified time.

Set the clock to the correct time.

copier

 

 

 

 

A message appears in the display instructing you to

 

 

add toner or paper.

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Printing does not take place

Restore printing capability as instructed by the display

 

message. Printing will begin.

 

after reception.

A paper tray is not selected for fax mode in the

 

 

paper tray settings.

operation manual for

 

Select a paper tray for fax mode in the paper tray settings

copier

 

in the user settings.

 

 

 

 

A received image prints out

The wrong side of the original was scanned in the

 

transmitting machine.

-

blank.

Check with the operator of the transmitting machine.

 

 

 

 

 

 

The received image is faint.

The original is faint.

 

Ask the other party to resend the document using a

-

 

suitable exposure setting.

 

 

 

 

The received image is

The line conditions were poor due to thunder or

 

other reason.

-

distorted.

Ask the other party to send the document again.

 

 

 

 

 

 

A ringing sound is not made.

The ringer volume has been turned off.

98

Set the ringer volume to low, medium, or high.

 

 

 

 

 

 

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