TROUBLESHOOTING

Reception problems

Problem

Cause and solution

Page

 

 

 

Reception does not take

The machine's clock is not set to the correct time.

operation manual for

place at the specified time.

→ Set the clock to the correct time.

copier

 

 

 

 

A message appears in the display instructing you to

 

 

add toner or paper.

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Printing does not take place

→ Restore printing capability as instructed by the display

 

message. Printing will begin.

 

after reception.

A paper tray is not selected for fax mode in the

 

 

paper tray settings.

operation manual for

 

→ Select a paper tray for fax mode in the paper tray settings

copier

 

in the user settings.

 

 

 

 

A received image prints out

The wrong side of the original was scanned in the

 

transmitting machine.

-

blank.

→ Check with the operator of the transmitting machine.

 

 

 

 

 

 

The received image is faint.

The original is faint.

 

→ Ask the other party to resend the document using a

-

 

suitable exposure setting.

 

 

 

 

The received image is

The line conditions were poor due to thunder or

 

other reason.

-

distorted.

→ Ask the other party to send the document again.

 

 

 

 

 

 

A ringing sound is not made.

The ringer volume has been turned off.

98

→ Set the ringer volume to low, medium, or high.

 

 

 

 

 

 

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