Sharp MX-M182D, MX-M202D, MX-M232D manual Printing and Scanning Problems

TROUBLESHOOTING

PRINTING AND SCANNING PROBLEMS

In addition to this section, troubleshooting information can also be found in the README files for each of the software programs. To view a README file, see "INSTALLING THE SOFTWARE" (p.7).

Problem	Cause and solution	Page
	The machine is set to off-line mode.	60
	→ If the ONLINE indicator is not on, press the [PRINT] key to switch
	to printer mode and then use the [ ] key to select "ONLINE".
	The machine is not correctly connected with your
	computer.	10, 104
	→ Check both ends of the printer cable and make sure you have a
	solid connection. Try a known good cable. For information on
	cables, see "SPECIFICATIONS (PRINTER AND SCANNER)".
	Copy job is performed.	–
	→ Wait until the copy job is complete.
	Your machine is not selected correctly in the current
	application for the print job.
The machine does not print.	→ When choosing "Print" from the "File" menu located in	–
	applications, be sure you have selected "SHARP MX-XXXX"
(ONLINE indicator does not blink.)
	(where XXXX is the model name of your machine) printer
	displayed in the "Print" dialog box.
	The printer driver has not been installed properly.
	→ Follow these steps to check and see if the printer driver is installed.
	1 Click the "Start" button, click "Control Panel", and then click
	"Printer".
	In Windows 7, click the "Start" button, and then click "Devices
	and Printers".	–
	In Windows XP, click the "start" button, and then click
	"Printers and Faxes".
	In Windows 2000, click the "Start" button, select "Settings"
	and then click "Printers".
	2 If the "SHARP MX-XXXX" printer driver icon is shown but you
	still cannot print, the printer driver may not have been installed
	correctly. In this case, delete the software and then reinstall it.
	The machine is not correctly connected with your
	computer.	104
	→ Check both ends of the printer cable and make sure you have a
	solid connection. For information on cables, see
	"SPECIFICATIONS (PRINTER AND SCANNER)".
The machine does not print.
	The port setting is not correct.
(DATA indicator does not blink.)	→ Printing is not possible if the printer driver port setting is not	11
	correct. Set the port correctly.
	Printing is disabled.
	→ If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the	116
	system settings, printing will not be possible. Consult the
	administrator.

The tray size settings are not the same on the machine and in the printer driver.

→Make sure that the same tray paper size is set on the machine

The machine does not print.		and in the printer driver. To change the tray's paper size setting on	12, 26
		the machine, see "CHANGING THE PAPER SIZE SETTING OF
(ONLINE indicator was blinking.)
		A TRAY" or see "CONFIGURING THE PRINTER DRIVER" to
		change it in the printer driver.
	The specified size of paper has not been loaded.		24
	→	Load the specified size of paper in the paper tray.

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