Troubleshooting, Operating Problems | Siemens SX66 specification

172 SX66 User Manual

Troubleshooting

If you still encounter problems after reviewing this troubleshooting guide, contact your mobile opera- tor or an authorized Technical Support center in your area.

Operating Problems

Problem

Solution

nMy SX66 keeps turning itself off.

nMy SX66 is not making any sound.

nMy SX66 does not vibrate when the phone rings or alarms occur.

nThe screen freezes or the device is not responding.

nThe screen is blank.

Your SX66 is designed by default to turn itself off if not used for 3 minutes. This period can be adjusted to a maximum of 5 minutes. Refer to the Power setting in Chapter 5 for more information.

1Tap at the right side of the Title Bar to check the

volume status.

2Check the settings of Sound and Notifications on the Personal tab by tapping the Start menu > Settings.

1Tap at the right side of the Title Bar to check if the vibrate function is activate.

2Check the settings of Sound and Notifications on the Personal tab by tapping the Start menu > Settings.

3Check the event note in your Calendar to see if the Reminder has been activated.

Reset your device. See the Resetting your SX66 section in Appendix A.

If your SX66 does not respond when you briefly press the Power button, press and hold the button for a full second. If that does not work:

1Plug the AC power into the device to charge it.

2Reset the device. See the Resetting your SX66. Phone

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Siemens SX66 manual Troubleshooting, Operating Problems

Contents

SX66 Please Read Before Proceeding Important Safety Precautions Electrical Safety Contents Personalizing Your Phone Chapter Synchronizing InformationChapter Getting Connected Messaging Features 128 Using Microsoft Outlook 120Applications 138 Appendix B Using Album 151 Appendix aIndex 178 Page Safety Precautions Legal Disclaimer Network ServicesExport Information Standby and Talk Time Information Memory Safety Precautions Phone operation Important Information about the AntennaAntenna care Normal position Tips on efficient operation DrivingFor vehicles equipped with air bags Electronic devices Hearing aids Other medical devicesVehicles Posted facilities Emergency calls SOS Potentially explosive atmospheresBatteries and Chargers Battery safety precautions Customer Care 26 42 38 Argentina 80 08 88 98 Battery quality statement Why the concern?Quality Display quality statement What kinds of phones are in question? Page What is FDA’s role concerning the safety of mobile phones? Where can I find additional information? Ten Driving Safety Tips FCC/Industry Canada Notice Do not take notes or look up phone numbers while driving Intellectual Property Restrictions Use your phone to help others in emergencies SAR SX66 RF EXPOSURE/SPECIFIC Absorption Rate SAR Information Warranty Period Limited WarrantyExclusive Remedy Page Limitation on Remedies No consequential or other damages Limitation of WarrantyDisclaimer of Warranties Limitation of liability and remedies End user license agreement Governing lawSoftware Security Updates/Digital Rights Management Desktop SoftwareCompanion CD Microsoft Outlook End user rights and use Limitations on end user rights Copyright Multiple copies/updatesCommencement & termination Limitation of liability Upgrades and Recovery Media Phone SoftwareTechnical support Export control Applicable law & general provisions Knowing Your Device Battery Accessories Getting Started Knowing Your Device Top View, Left-Side View, and Front View Right-Side View, Back View, and Bottom View Stylus and Stylus Slot Notification LEDs Battery Data retentionTalk-time3 4 hrs Data retention time 72 hrs Recharging your device Accessories Knowing Your Phone Tap the Start menu Settings the System tab Screen Starting UpScreen tapping and calibration Screen Orientation Indicators Today screen Pop-Up menus NotificationsNavigation bar Programs Command barTo create a new item in the current program, tap New Games such as Jawbreaker and Solitaire are included Entering Information Using the Input PanelTyping on the Qwerty Keyboard Using the Soft Keyboard Using the Letter Recognizer Using the Block RecognizerSwitching to Transcriber Then Block Recognizer Using Profiles Editing and selecting textTo punctuate in Transcriber To learn writing in Transcriber Writing on the Screen Selecting writing Converting writing into text Tips for good recognition To create a drawing Drawing on the ScreenTo select a drawing Recording a Message To create a recording Change recording formats Finding InformationTap the Start menu Programs Find Page Using Your SX66 About Your Phone Phone dialer screen Navigation pad and dialing Entering your PIN Adjusting the phone volume Turning on the Flight ModeChecking your connection Making a Call Making a call from the DialerBackspacing and deleting Making a call from Contacts Making a call from Call History Making a call from Speed Dial Checking your Voice Mail Tips for using Speed DialMaking a call from SIM Manager Receiving a call In-Call Options Setting up conference calls Making notes during a callWriting a note Viewing a note Contacts Information Muting a callSIM Manager Creating a SIM contact Call History Transferring contacts from SIM to Microsoft ContactsSaving your own numbers Adding a Contact from Call History to Microsoft Contacts Viewing calls details Viewing call durationDeleting individual calls Deleting all calls Photo Contacts To preview and adjust settingsCreating a new photo contact Toolbar Icons To view your contacts by photo To disable the display of photos during incoming calls Set Default PhotosTo manage your groups Show Contact Names Only To select Set Default Photos, tap Tools Set Default Photos Additional Dialing InformationMaking an emergency call Making an international call Tap the Start menu Settings Personal Password Securing Your PhoneLocking the keypad Locking your SX66Page Synchronizing Information Installing ActiveSync Using ActiveSyncConnecting to a PC via a cable or cradle Synchronizing Information Connecting to a PC by InfraredSynchronizing Outlook E-mail Synchronizing Calendar Synchronizing Contacts Infrared and Bluetooth Connection Synchronizing TasksSynchronizing Notes Infrared Bluetooth ActiveSync ErrorsViewing error information Device Settings Phone Settings Personalizing Your Phone Personal tab Device SettingsSystem tab Buttons Program from Assign a program Tap the Start menu Settings the Personal tab Input Tap the Start menu Settings the Personal tab MenusInput Menus Password Tap the Start menu Settings the Personal tab PasswordSounds and Notifications Today Changing the background About Customizing the displayed informationBacklight Clock & Alarms PowerTap the Start menu Settings the System tab Clock & Alarms Tap the Start menu Settings the System tab Power To restore to FlashROM Permanent SaveTo back up to FlashROM Keyboard Phone Settings Tap the Start menu Settings the Personal tab PhoneRing type Ring tone Services Keypad toneNetwork More Getting Connected About Connections Connecting to the InternetConnect to the Internet via an Connecting to a private network Tap the Start menu Setting the Connections tab ConnectionsTap the Start menu Settings Connections CSD Line Type CSD Line Type Internet Explorer Gprs SettingsBrowsing the Internet Wireless Manager Checking current connection status Wireless standard definitions Enabling/Disabling Wireless connectionOption Checking for WiFi signal WiFi ManagerTurning on WiFi Adjusting the Power Save Mode Tap the Start menu Settings the Connections tab WiFiTurning on Auto Off 101 To manually add a new wireless network Network Cards SettingsActivating Leap Terminal Services Client To search for a network to accessTo Look Up an IP Address 103 Connecting to a Terminal Server Navigating within Terminal Services ClientDisconnecting without ending a session Terminal Services window, tap Start Shutdown Tap Disconnect Bluetooth Disconnecting and ending a sessionUsing Bluetooth Bluetooth is active Using Profiles Bluetooth SettingsTurning On Bluetooth Saving configuration settings in a profile Creating a new profileRenaming or deleting a profile 107 Enabling Bluetooth Services Setting Accessibility PropertiesIf the Use SX66 device name for Bluetooth box is Allow other devices to connect When this option Service Security Settings 109 Bluetooth Manager Pairing with another device Bluetooth Connection WizardExchanging Information or Business Cards Exchanging business cards Using a Serial Port Connection Setting up a Bluetooth Hands-free/Headset connection Setting up an ActiveSync via BluetoothTap New select Explore a Bluetooth device Next Establish a serial connection Connecting to a remote PC Using Dial-up NetworkingBluetooth modems Tap New Connection OK Bluetooth Personal Area Network Send via Bluetooth115 Wireless Modem Connecting via Serial Port or IrDAMy Shortcuts Active Connections Click Start Settings Control Panel Phone and Modem Options Settings on your PC117 Connecting via USB Port Settings on your SX66 PhoneTap the Start menu Programs Wireless Modem Connect via Bluetooth 119 Using Microsoft Outlook Calendar Contacts Tasks Create or change an appointment Calendar121 Send a meeting request Use the summary screen Contacts Set a reminder for an appointmentBeam an appointment View contacts Create or change a contact Find a contactBeam a contact Tap the Start menu Programs Contacts New Using the summary screen TasksChange options Create or change a task Set a reminder for a task Beam a task Create a note Send a note by E-mailBeam a note 127 Messaging Features Mail and Text Messages MSN Messenger MMS Messages Mail and Text Messages Setting up an E-Mail account129 When finished, tap Accounts Disconnect Changing options for an accountDeleting an account Downloading messages from a server Receiving attachments Through synchronizationThrough a remote IMAP4 E-mail server Composing and sending a message Managing Messages and Folders Setting up an account MSN Messenger133 Sign in to MSN Messenger MMS Messages Signing In and Signing OutLaunching the MMS composer screen Creating an MMS Message Adding a photo or a video clip 135 Menu commands Adding textAdding audio Edit MMS Settings Viewing messages137 Options Applications Pocket Word Synchronizing Pocket Word documentsDocument conversion 139 Synchronizing Pocket Excel workbooks Pocket ExcelWorkbook conversion Windows Media Player PicturesAbout the playlist Play a file on a network Transferring pictures Finding and listing picturesViewing pictures Tap the Start menu Programs Pictures Sorting pictures Deleting an imageEdit pictures Set pictures as background To select the time delay between slides Installing MIDlets directly from the InternetJava MIDlet Manager Customizing pictures Installing MIDlets from a PC Tap the Start menu Programs MIDlet Manager Menu InstallRunning MIDlets 145 Customizing your display settings Stopping MIDletsManaging your MIDlets/MIDlet suites Stopping all MIDlets Un-installing MIDlets/MIDlet suites Changing the display name of your MIDletsTo assign a group to a MIDlets/MIDlet suite System Info Network Type Error MessagesMIDlet Security 149 Page Using Album Using Album Tap the Start menu Programs Album Sending a file via E-mail or MMS To make an annotation on your file153 To set audio files as Ringtones Assign to Contact Options 155 Toolbar Command Bar Detailed View ModeIcons on the Toolbar To Reset the Today Screen back to Default Wallpaper Images too big for the screenTo set as Today wallpaper 157 Slide Show View Full Screen View Mode 159Page Appendix a Maintaining your SX66 Adding or Removing Programs To add programs using ActiveSyncTo add a program directly from the Internet Managing Memory To remove a programTo view memory allocation and availability Finding space in storage memory Move E-mail attachments Save new items on a storage cardDelete unnecessary files Delete all files and clear the history in Internet Explorer Backing Up Files To perform a soft reset Resetting the SX66To perform a full reset Appendix B Regulatory Notices Regulatory Agency IDs European Union Notice FCC Compliance Statement 169 General Precautions Important Health and Safety InformationSafety Precautions for Power Supply Unit Handle battery packs carefully 171 Troubleshooting Operating Problems 173 Tapping and Writing Problems ActiveSync Problems Connection Problems 175 Problem Solution Power Supply System InformationDisplay Controls and Lights Index 179