Unisys EFP9800 manual Section When Something Goes Wrong

Section 4

When Something Goes Wrong

The EFP9800 printer is a simple, generally trouble-free printer, but from time to time minor problems may occur. For example, the power supply may be interrupted or the paper may jam.

For some problems, the printer communicates the information to the host computer and relies on the application to indicate the problem.

You’ll be able to fix most problems easily. For some problems, you will need to contact a Unisys-authorized service representative. Any time a problem persists, contact a service representative.

Following is a list of problems you may encounter and the page on which they are described.

Problem

Printer Not Operating

Indicators Showing a Problem

Printer Does Not Feed Receipt/Journal Paper

Carriage and Paper Jams

Slips, Forms, or Checks Not Feeding Through Properly

Slips, Forms, or Checks Skew When Feeding Into the Printer

Some Dots are Missing

Ribbon Tears or Frays More Quickly Than Expected

Overall Print is Light or Smudged

Some Dots are Printing Light

Other Serious Problems

Page

4–2

4–3

4–3

4–4

4–4

4–5

4–5

4–5

4–6

4–6

4–7

3255 4073–002 4–1