Indicators Showing a Problem, Cause Action | Unisys EFP9800 manual

When Something Goes Wrong

Indicators Showing a Problem

Cause

Paper Status LED blinks red

Paper Status LED steady red

Slip In LED steady green

Paper Status LED steady red and Slip In LED steady green

Online LED not lit

Action

A blinking Paper Status LED indicates that paper is low or out. Check receipt/journal paper and replace when necessary. For more information see, section 2.

A steady lit Paper Status LED indicates a carriage or paper jam.

Open the cover and the clamshell. Push the carriage away from the paper jam. Remove any jammed paper or other obstructions.

Press the Reset button to remove error status.

Reload the paper if necessary, and then close the cover.

Press the Paper Feed button to make sure the paper is no longer jammed.

For step-by-step instructions for loading paper, see section 2.

Indicates that the slip or form is positioned properly (detected by both sensors). No action necessary.

The NVRAM has failed. The PC Board needs to be replaced. Contact a Unisys-authorized service representative.

Check all cable connections. Check that the host computer and power supply are both on. The power supply is turned on by plugging it into an outlet.

Printer Does Not Feed Receipt/Journal Paper

Cause	Action
Clamshell not completely latched	Open the cover and then open the clamshell. Close the
	clamshell and make sure that it is latched properly. Close
	the cover.

3255 4073–002

4–3

Image 75

Unisys EFP9800 manual Indicators Showing a Problem, Printer Does Not Feed Receipt/Journal Paper, Cause Action

Contents

Owner’s Guide UnisysPage Status Status Contents Section When Something Goes Wrong Contents Diagnostics and Print Tests Contents EFP9800 ESC/POS CommandsCommunication Carriage Return Standard Mode Set Printable Area Width Print Characteristics Commands Ithaca Peripherals Proprinter Emulation Commands Section NCR 5021 Printer Emulation Commands Select9-10 Section EF4270 Emulation Commands Flash Download Commands Appendix a Specifications Micr Commands and Parsing Receipt and Journal Print Zones Xvi Section About the EFP9800 Printer About the EFP9800 Printer Slip/Validation Station Features Features and OptionsReceipt Station Features Journal Station Features Maintaining and Cleaning the Printer General FeaturesOptions Ordering Paper and Supplies Receipt/Journal PaperSlips and Forms Unisys Number Other SuppliesDocumentation Title Section Operating the Printer Using the Controls Changing Paper Changing Receipt Paper Removing the Old Receipt Paper Roll Operating the Printer Loading the New Receipt Paper Roll Removing the Printed Journal Changing Receipt/Journal Paper 3255 Verifying Checks Operating the Printer Printing on Slips and Checks Operating the Printer Validating Slips and Checks Changing the Ribbon Cassette Operating the Printer Replacing the Printhead Adjusting the Paper Low Sensor Paper Low Sensor Setting Procedure Level 0 Diagnostics Section Diagnostics and Print Tests Information About DIP Switch Settings Level 1 Diagnostics Diagnostics and Print Tests Switch Entry Mode Choose a Printer Emulation ESC/POS IPI 3255 Switch Pack Switch Settings Description EFP9800 ESC/POS Emulation Internal Switch Pack 3, Switch EFP9800 ESC/POS Emulation Internal Switch Pack 3, Switches 2 8Unused Switch Selects Code EF4270 Emulation Internal Switch Pack 1, Switches 3 EF4270 Emulation Internal Switch Pack 1, Switches 5EF4270 Emulation Internal Switch Pack 1, Switches 7 EF4270 Emulation Internal Switch Pack 2, Switches 4, 5, EF4270 Emulation Internal Switch Pack 2, Switches 1, 2, Necessarily also feed Switch EF4270 Emulation Internal Switch Pack 4, Switches 1, 2, 3, Flash Download Mode Setting Enter Data Scope Mode Data Scope Mode Set the DIP switches to the following settings Diagnostics and Print Tests Exit Data Scope Mode Enabling or Disabling the Cover Open Switch Enable Verifying Read of Micr Characters CMC7 Checking Micr Noise Level Selecting the Font for the Micr Check Reader Font Switch Print Configuration Information Diagnostic Print Tests Continuous Slip Printing Print Each Character in the Ascii Character Set General Print Test Sample of Configuration Printout Adjusting the Printhead Gap Diagnostics and Print Tests Section When Something Goes Wrong Printer Not Operating CauseAction Indicators Showing a Problem Printer Does Not Feed Receipt/Journal PaperCause Action Slips, Forms, or Checks Not Feeding Properly Carriage and Paper Jams Slips, Forms, or Checks Skew When Feeding into the Printer Some Dots are MissingRibbon Tears or Frays More Quickly Than Expected Action Overall Print is Light or Smudged Getting Service Other Serious Problems When Something Goes Wrong Sending Commands Using DOS to Send CommandsInterfaces Using Basic to Send Commands RS-232C InterfaceRS-232C Interface Protocols XON/XOFF Protocol RS-232C Interface Connectors RS-232C Communication Connector Pin AssignmentsCommunication DTR/DSR Protocol Communication Direction Communication Power Cable Connector Pin AssignmentsCash Drawer Connector Pin Assignments Pin Number Signal Parallel Interface Connectors Parallel Communication Connector Pin AssignmentsParallel Interface Communication Setting Switches DIP Switch Settings for Parallel Printers DIP Switch Settings for RS-232C Parameters Hexadecimal Command Name Code List of EFP9800 ESC/POS Commands 3255 4073 RAM Printer Function Commands EFP9800 ESC/POS Command Descriptions Hexadecimal Decimal Ascii Standard Mode Line FeedHexadecimal Decimal Ascii Carriage Return EFP9800 ESC/POS Commands Eject Slip Set Right-Side Character Spacing EFP9800 ESC/POS Commands Cancel Print Data in Page Mode Value of n in Hexadecimal Print Mode Per Line 5 x Per Line 7 xSelect Print Modes Hexadecimal Decimal EFP9800 ESC/POS Commands Value of n1 Value of n2 Print ModeSet Absolute Starting Position Per Line 5 x Per Line 7 x Set Line Spacing to Default Spacing EFP9800 ESC/POS Commands Set Line Spacing Return HomeValue of n Initialize Printer EFP9800 ESC/POS Commands Select Peripheral Device EFP9800 ESC/POS Commands Set Slip Eject Length Set Horizontal Tab PositionsValue of n Value of k EFP9800 ESC/POS Commands Print and Feed Paper EFP9800 ESC/POS Commands Select Page Mode Select Print Direction in Page Mode CommandSettings Not Used in Page Mode Value of n Start Position Set/Cancel Uni-Directional Printing Set Printing Area in Page Mode EFP9800 ESC/POS Commands Select Justification EFP9800 ESC/POS Commands Set Relative Print Position Select Print Papers Paper Type StatusBit Paper Type Select Papers For Setting Line Spacing Bit Sensor Sensor Status EFP9800 ESC/POS Commands Enable/Disable Paper Feed Button Print and Feed n LinesSet Slip Waiting Time Generate Pulse ReleaseValue of n Value of m Bit Function EFP9800 ESC/POS Commands Select Head Energizing TimeSet Left Margin Function Status Value of n Default Set Fundamental Calculation PitchSet Printable Area Width Select/Cancel User-Defined Character Set Print Characteristics Commands EFP9800 ESC/POS Commands Define User-Defined Characters Value Each ui li defines data for a 9-pin column of data FE 10 10 10 FE Set/Cancel Underline Set/Cancel Emphasized Mode EFP9800 ESC/POS Commands Cancel User-Defined Characters International Character Set EFP9800 ESC/POS Commands Set/Cancel Double-Strike Mode EFP9800 ESC/POS Commands EFP9800 ESC/POS Commands Decimal Ascii Set/Cancel Upside Down PrintingSelect Character Code Table Hexadecimal Select Bit Image Mode Graphics Commands Value Range Description Value of n1 Va Value of n1 x n2 Lue EFP9800 ESC/POS Commands Define Downloaded Bit Image Print Downloaded Bit Image Printer Status Commands Horizontal Direction Dot DensityMax. Dots Bit EFP9800 ESC/POS Commands Transmit Peripheral Device Status EFP9800 ESC/POS Commands Transmit Paper Sensor Status EFP9800 ESC/POS Commands Transmit Printer ID Printer ID SpecificationType ID from previous table n = Type ID Status Bit Function Bits of n are defined as follows Enable/Disable Automatic Status Back ASB EFP9800 ESC/POS Commands Transmitted status is shown in the following tables Second Byte error information Error Status Bit Error Type Fourth Byte slip sensor information Slip Sensor Status Bit EFP9800 ESC/POS Commands Sent by printer EFP9800 ESC/POS Commands Transmit Status Transmitted status is shown in the tables below Bit Receipt/Journal Paper Out Switch Sensor Transmitted when there is not enough Real Time Commands DLE EOT Real Time Status Transmission = 2 Offline Status Bit Description = 1 Printer Status Bit Printer Function = 3 Error Status Bit Description = 5 Slip Paper Status Bit Slip Paper Function = 6 Validation Paper Status Bit Validation Paper Function Real Time Request to Printer EFP9800 ESC/POS Commands Select Height of Bar Code Receipt Station Bar Code CommandsSelect Printing Position of HRI Characters Receipt Station Select Pitch of HRI Characters Receipt Station EFP9800 ESC/POS Commands Print Bar Code Receipt Station Length Bar Code 1D 6B m dn 29 107 m dn Codabar NW-7 Select Horizontal Size of Bar Code Receipt Station Overview Mode EFP9800 ESC/POS Commands Limitations Processing the Data EFP9800 ESC/POS Commands Command Settings in Both Modes EFP9800 ESC/POS Commands EFP9800 ESC/POS Commands EFP9800 ESC/POS Commands Examples of Printing in Page Mode Your Name Here 09 Copy Downloaded Object to Flash Memory Flash Memory Commands ESC SOH Copy the Object from Flash Memory to External RAM List of Ithaca Peripherals Proprinter Emulation Commands Section Ithaca Peripherals Proprinter Emulation Commands 44 nl...nk Ithaca Peripherals Proprinter Emulation Commands Open Cash Drawer Ithaca Peripherals Proprinter Emulation Command Descriptions Vertical Tab Horizontal Tab Clear Printer Perform Validation Open Forms Compensation Assembly Set Line Spacing to 1/8 Inch Set Fine Line Spacing n/216 InchSet Fine Line Spacing n/72 Inch Set Form Length in Lines Set Form Length in Inches Fine Line Feed Print Characteristics Commands Set 17.2 Characters/Inch Original Character SizeMaximum Characters/Line Cancel Underlining Cancel Single Line Double-Wide Select Alternative Character Set Select Character Set CodeSet 12 Characters/Inch Cancel Emphasized Printing Cancel Enhanced PrintingSet Enhanced Printing Cancel Subscript/Superscript Cancel Double-Wide for Current FontSet Subscript Format of the Data Stream for Graphics Data Bit Print Wire Top Bottom Double-Density, Normal Speed Graphics Double-Density, Half-Speed Graphics ESC Y Cash Drawer Status Commands Cash Drawer StatusBit Meaning Signifies Hexadecimal Code List of NCR 5021 Emulation Commands 1B 5B 77 01 1B 5B 7A vv yy yy...yy 1B 5B 7F vv xx xx yy...yy NCR 5021 Emulation Command Descriptions Open NCR 5021 Printer Emulation Commands Reset NCR 5021 Printer Emulation Commands Close = slip sensor status NCR 5021 Printer Emulation Commands Reset Character RAMOpen Forms Compensation Assembly Read Slip Sensor Reprint After Media Jam Close Forms Compensation Assembly NCR 5021 Printer Emulation Commands Echo Write Device Control MemoryValue Value of yy Define a Character NCR 5021 Printer Emulation Commands Download a Character Ascii Read Status NCR 5021 Printer Emulation Commands Cancel Double-WideSet Double-Wide Set Interline Spacing 1B 5B ESC Read Tallies NCR 5021 Printer Emulation Commands Read and Clear Tallies NCR 5021 Printer Emulation Commands List of EF4270 Emulation Commands Section EF4270 Emulation Commands EF4270 Emulation Commands 1F c n n n 1F End of Text EF4270 Command Descriptions EF4270 Emulation Commands Line Feed Parameter Setting EF4270 Emulation Commands Setup Parameters Cash Drawer EF4270 Emulation Commands Reset Printer Receipt/Journal Print EF4270 Emulation Commands Document Clamp OpenSelf Test Document Validation Form EF4270 Emulation Commands Document Clamp CloseForm Eject Download Busy Until Buffer Empty EF4270 Emulation Commands SelectEither Form-In Sensor Both Form-In Sensors Buffered Validate EF4270 Emulation Commands Clamp DelayTime of Clamp Delay Print Speed Value of c Value of n EF4270 Emulation Commands Buffer ClearRepeat Character Wait for Slip EF4270 Emulation Commands Cancel Slip Waiting Double-Wide FontDouble-Wide Off Character Set EF4270 Emulation Commands Character Set EF4270 Emulation Commands Double-High Font EF4270 Emulation Commands Underline PrintUnderline Off Double-High Off Pitch EF4270 Emulation Commands Pitch Selection Value of n n EF4270 Emulation Commands Upside-Down OffRotate Font 90 Degrees Clockwise or Cancel Rotated Print Upside-Down Print Graphics Bit Number Dots Top to Bottom Bit EF4270 Emulation Commands Graphics 5 Dot ENQ ETX Status 3 Bit ESC ENQ EF4270 Emulation Commands Status 6 Bit Status-Firmware EF4270 Emulation Commands Status 7 Bit Section Flash Download Commands 1D FF List of Flash Download Commands Flash Download Command Descriptions Put the Printer in Flash Download ModeRequest Printer Identification Check CRC Flash Download Commands Request Flash IdentifierSelect Sector to Download Request Retransmission of Last Response Emulation Flash Download Commands Return Microprocessor CRCSet Emulation Request Current Emulation Flash Download Commands Write Eerom Switches GS VT Flash Download Commands Read Eerom switches Value of n Value of d Flash Download Commands Write Eerom Parameter Flash Download Commands Read Eerom Parameter Erase the Flash ROMReturn CRC of Selected Flash Sector Flash Download Commands Erase Selected Sector Download SectorRange of Count cl ch Flash Download Commands Reboot the printer Flash Download Commands Value of n hexadecimal Micr CommandsRead Micr Data and Transmit Define Parsing Format, Save in Nvram Micr Commands and Parsing Reread Micr Data Micr ParsingDefine Parsing Format, Do Not Save Permanently Selector Comments Examples of Variable Length Field Format SpecificationsParsing Parameter String Options Variable Length Fields Micr Commands and Parsing Other Parameters Error Number E One Digit Returned StatusCheck Type One Digit Returned Sample Parsing Formats ESC w p 18 a CRESC w p 18 X a CR ESC w p K9 X T 18 X a 04C CR Micr Commands and Parsing ESC w p 018 a CRESC w p 018 X a CR ESC w p T 18 X a 04C CR ESC w p T ’/ a ’/ C ’/ S CR Micr Characters Status Byte Value Parsing the Check Serial Number Check Serial Number Exceptions Loading the Exception Table Exception Table Entry Format Example Maintaining the Exception Table Micr Commands and Parsing Example 11-14 Slip Station Printing SpecificationsSpeed and Print Modes Receipt/Journal Station Ithaca Peripherals Proprinter Emulation Character and Line SpecificationsSpecifications EFP9800 ESC/POS Includes Epson ESC/POS Emulation Inches mm Pitch NCR 5021 Emulation Serial Interface Units onlyEF4270 Emulation Line Cell Size Width Margin Inch Columns Receipt and Journal Print Zones Print Zones Validation Print Zone Lines Form Emulation Number of Validation Location of First Line of Validation from Bottom of Form Slip Print Zone Micr Read Zone Dimensions Power Requirements Environmental RequirementsReliability Code Page 437 PC US Character Sets Code Page 850 PC Multilingual Code Page 852 Eastern European Code Page 865 Nordic Languages