Unisys EFP9800 - page 80

When Something Goes Wrong

4–8 3255 4073–002

Contents

Main UNISYS Page Page Status Page Contents Page Page Page Page Page Page Page Page Page Page Page Section 1 About the EFP9800 Printer Page Features and Options Receipt Station Features Journal Station Features Slip/Validation Station Features General Features Maintaining and Cleaning the Printer Ordering Paper and Supplies Receipt/Journal Paper Slips and Forms Other Supplies Documentation Section 2 Operating the Printer Using the Controls Changing Paper Changing Receipt Paper Removing the Old Receipt Paper Roll Page Changing Receipt/Journal Paper Page Verifying Checks Page Printing on Slips and Checks Page Validating Slips and Checks Changing the Ribbon Cassette Page Page Procedure Section 3 Diagnostics and Print Tests Level 0 Diagnostics Level 1 Diagnostics Information About DIP Switch Settings Page Switch Entry Mode Page Page Page Page Page Page Page Page Page 3255 4073002 315 EF4270 Emulation: Internal Switch Pack 3, Switches 1, 2, and 3 Switch Settings Descrip tion EF4270 Emulation: Internal Switch Pack 3, Switches 4, 5, and 6 Switch Settings Descrip tion 316 3255 4073002 EF4270 Emulation: Internal Switch Pack 3, Switches 7 and 8 Switch Settings Descrip tion Flash Download Mode Page Data Scope Mode Page Enabling or Disabling the Cover Open Switch Page Verifying Read of MICR Characters Page Checking MICR Noise Level Selecting the Font for the MICR Check Reader Page Diagnostic Print Tests Print Configuration Information Continuous Slip Printing Print Each Character in the ASCII Character Set General Print Test Page Adjusting the Printhead Gap Page Section 4 When Something Goes Wrong 42 3255 4073002 Printer Not Operating Cause Action 3255 4073002 43 Indicators Showing a Problem Cause Action Printer Does Not Feed Receipt/Journal Paper Cause Action 44 3255 4073002 Carriage and Paper Jams Cause Action Slips, Forms, or Checks Not Feeding Properly Cause Action 3255 4073002 45 Slips, Forms, or Checks Skew When Feeding into the Printer Cause Action Some Dots are Missing Cause Action Ribbon Tears or Frays More Quickly Than Expected Overall Print is Light or Smudged Cause Action Other Serious Problems Getting Service Page Section 5 Communication Interfaces Sending Commands Using DOS to Send Commands RS-232C Interface RS-232C Interface Protocols RS-232C Interface Connectors Page Page Parallel Interface Parallel Interface Connectors Page Setting Switches Communication Section 6 EFP9800 ESC/POS Commands List of EFP9800 ESC/POS Commands Page Page EFP9800 ESC/POS Command Descriptions Page Page Page Page Page Page (n1 + n2 x 256) = 65535 - N. Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page EFP9800 ESC/POS Commands The transmitted status is shown in the following tables: Page Page Page Page Page Page Real Time Commands Page Page Page Page Page Bar Code Commands Page EFP9800 ESC/POS Commands 666 3255 4073002 First Variation: String terminated with NULL Character Hexadecimal Decimal ASCII Page EFP9800 ESC/POS Commands 668 3255 4073002 m Bar Code d n, Length Hexadecimal Decimal ASCII Value of n Defau lt Page Mode Page Page Page Page Page Flash Memory Commands 1B 7D 00 27 125 0 ESC } NUL 1B 7D 01 27 125 1 ESC } SOH 1B 7D 02 27 125 2 ESC } STX 1B 7D 03 27 125 3 ESC } ETX Section 7 Ithaca Peripherals Proprinter Emulation Commands List of Ithaca Peripherals Proprinter Emulation Commands Page Page Ithaca Peripherals Proprinter Emulation Command Descriptions 08 8 BS 09 9 HT 0B 11 VT 0A 10 LF 0C 12 FF 0D 13 CR 1B 11 27 17 ESC DC1 18 24 CAN Page Page Page Page Page 12 18 DC2 14 20 DC4 1B 2D 30 27 68 48 ESC - 0 Page Page 1B 53 30 27 83 48 ESC S 0 1B 53 31 27 83 49 ESC S 1 1B 57 30 27 87 1 ESC w 0 1B 54 27 84 ESC T 1B 57 31 27 87 49 ESC W 1 Page Page Page Cash Drawer Status Commands Section 8 NCR 5021 Printer Emulation Commands List of NCR 5021 Emulation Commands Page NCR 5021 Emulation Command Descriptions Page Page Page 1B 5B 77 01 13 27 91 119 01 19 ESC [ w 01 13 1B 5B 77 01 14 27 91 119 01 20 ESC [ w 01 14 1B 5B 77 01 16 27 91 119 1 22 ESC ] w 01 16 1B 5B 7A vv yy yy...yy 27 91 122 vv yy yyyy ESC ] z vv yy yyyy 0-80H 0-FFH Define a Character Page . . . . 0 . . . . . . . . . . 0 . 0 . . . . . . . . 0 . . . 0 . . . . . . 0 . . . . . 0 . . . . 0 . 0 . 0 . 0 . 0 . . . 10 16 DLE 12 18 DC2 1B 5B 72 n ESC [ r n 31-37 Page Page Page Section 9 EF4270 Emulation Commands List of EF4270 Emulation Commands Page Page EF4270 Command Descriptions 0A 10 LF 0B 11 VT 0D 13 CR 0C 12 FF Page 1B 08 27 8 ESC BS 1B 00 27 0 ESC NUL 1B 07 27 7 ESC BEL Page 1B 1C 27 28 ESC FS 1B 41 27 65 ESC A 1B 46 27 70 ESC F 1B 42 75 27 66 117 ESC B u Page Page Page Page Page Page Page Page Page 1E 30 RS Page Page 05 03 5 3 ENQ ETX 1B 05 27 5 ESC ENQ 1B 06 27 6 ESC ACK 1B 56 27 86 ESC V Section 10 Flash Download Commands List of Flash Download Commands Flash Download Command Descriptions 1D 00 29 0 GS NUL 1B 5B 7D 27 91 125 ESC [ } Page Page Page Page Page Page Page Page Page Section 11 MICR Commands and Parsing MICR Commands MICR Parsing Parsing Parameter String Options MICR Commands and Parsing Other Parameters Sample Parsing Formats Page Page Notes Check Serial Number Page Exception Table Entry Format Page Maintaining the Exception Table Page 3255 4073002 A1 Appendix A Specifications Printing Specifications Table 1: Speed and Print Modes Receipt/Journal Station Slip Station Specifications Table 3: Character and Line Specifications EFP9800 ESC/POS (Includes Epson ESC/POS Emulation) Ithaca Peripherals Proprinter Emulation Specifications NCR 5021 Emulation (Serial Interface Units only) EF4270 Emulation Print Zones Receipt and Journal Print Zones Validation Print Zone Page Specifications 3255 4073002 A7 Emulation Location of First Line of Validation from Bottom of Form Page Page Power Requirements Environmental Requirements Reliability