Unisys EFP9800 manual Other Serious Problems, Getting Service

When Something Goes Wrong

Other Serious Problems

The following problems all need to be corrected by a qualified service representative. For more information on contacting a representative, see the next section.

•Printer does not cycle or stop when required.

•Illegible characters or light print.

•Paper does not feed.

•Platen does not open or close.

•Printer does not communicate

•MICR check reader not reading characters on checks

Note: The MICR check reader feature has been factory adjusted for a normal operating environment with a host computer. However, additional devices, such as CRT monitors or large metal surfaces near the printer, can affect the printer’s magnetic field, causing intermittent reading errors when the MICR check reader is in operation.

This condition can be easily diagnosed by checking the noise level of the MICR check reader. See “Checking MICR Noise Level” in section 3 for more information.

Getting Service

For serious problems, such as the printer not printing or not communicating with the host computer, contact a Unisys-authorized service representative to arrange a service call.

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