Diagnosing connection problems
This section describes some connection problems you may encounter with your Intelligent Gateway network and provides suggestions for solving those problems. If the problem you are having is not covered here or in the Help system, or if the suggestions provided do not solve the problem, call the Technical Support number provided with your Intelligent Gateway.
POWER indicator light is not lit
If the POWER indicator light is not lit, the Intelligent Gateway is not getting power:
1.Check to see if the power cable is plugged into the power outlet.
2.Make sure the power cord is correctly and securely connected into the Intelligent Gateway.
Note: If the POWER indicator light is red (signifying a system error), or does not light after performing the steps above, contact BT Openworld Customer Care.
BROADBAND LINK indicator light is red
If the BROADBAND LINK indicator light is red, the Intelligent Gateway has not established a connection to your DSL service provider:
1.Verify that a telephone cord is plugged into the PHONE LINE port on the Intelligent Gateway and into the telephone socket with DSL service.
2.Verify that DSL service is activated by calling your DSL service provider.
LOCAL NETWORK indicator light is not lit
If your networked computers are powered on and the LOCAL NETWORK indicator light is not lit, the Intelligent Gateway may not have been connected correctly. Double check the connection diagrams for your particular connection type against your completed Intelligent Gateway setup.
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