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Viewing connection details
Click the View connection details link to view technical information about your broadband connection.
This information is used by technical support representatives to aid them in troubleshooting a problem with
your broadband connection.
DSL connection details
The DSL Connection Details panel shows the following information:
Field Description
DSL Line (Wire pair) The DSL signal is primarily transmitted on Line 1 (inner pair). During installation,
the system automatically detects on which line the DSL signal is being
transmitted.
Protocol Displays which DSL protocol is being used to communicate between your system
and your service provider.
Downstream Rate The speed at which data comes over your broadband connection from the
Internet to your network. Data transfer speeds are measured in kilobits per
second (kbps).
Upstream Rate The speed at which data goes over your broadband connection from your
network to the Internet. Data transfer speeds are measured in kilobits per second
(kbps).
Channel This setting is determined by BT Openworld’s DSLAM equipment.
Current Noise Margin Indicates how much the noise on the DSL line can increase before it begins to
affect the DSL signal. As the noise on the DSL line increases, the margin will
approach zero. If the noise exceeds the current noise margin, the DSL signal will
be lost. The level is measured in decibels (dBs).
Current Attenuation Represents the decrease in signal strength between origination of the DSL
(Telephone Exchange) and your system. Customers who live close to their
Telephone Exchange usually will have less signal loss and a low current
attenuation. The level is measured in decibels (dBs)