Factory Repair and Parts Ordering Procedure
If you need to return a printer to the factory for repair or upgrade, a Return Material Authorization (RMA) must be issued from Repair Services prior to returning any assemblies, PC boards, printers, cables, etc. for repair or replacement. The name, address, contact and phone number of the company that equipment is to be returned to must also be provided. A problem description is also necessary.
When replacing items always refer to the Product Configuration Code to insure the correct part for your specific unit is being ordered. If you are unsure of the correct part, contact Zebra Customer Service with the unit serial number, and the Product Configuration Code to obtain the appropriate part number(s). The serial number label and Product Configuration Code label are either on the bottom or the back of the printer. Refer to Repair Manual Organization page for more information on label location. Portable printers with the optional protective boot will have to have the lower boot removed to gain access to the PCC label.
Equipment received without return authorization will not be accepted.
Repair Services contact Information
In the USA
Zebra Technologies Corporation,LLC
333 Corporate Woods Parkway Vernon Hills, Illinois
Phone: +1.847.913.2259
Fax: +1.847.913.8766
RMA requests: repair@zebra.com
In Europe
Zebra Technologies Europe, Limited
Zebra House
The Valley Centre, Gordon Road High Wycombe
Buckinghamshire HP13 6EQ, United Kingdom Telephone: +44 1494 768298
Fax: +44 1494 768210
RMA requests: ukrma@zebra.com Ask for Customer Support
• |
