ZyWALL 2 Series User’s Guide

Appendix ATroubleshooting

This chapter covers potential problems and possible remedies. After each problem description, some instructions are provided to help you to diagnose and to solve the problem. Please see our included disk for further information.

Problems Starting Up the ZyWALL

 

Chart 1 Troubleshooting the Start-Up of Your ZyWALL

 

 

 

PROBLEM

 

CORRECTIVE ACTION

 

 

 

None of the

Make sure that you have the included power adaptor or cord connected to the ZyWALL

LEDs turn on

and to an appropriate power source.

when you

 

 

Replace the fuse if it is burnt out (see the appendices for more on changing a fuse).

turn on the

 

 

ZyWALL.

If the error persists, you may have a hardware problem. In this case, you should contact

 

 

your vendor.

 

 

 

 

Cannot

1. Check to see if the ZyWALL is connected to your computer’s console port.

access the

 

 

2. Check to see if the

VT100 terminal emulation

ZyWALL via

communications program is

 

the console

9600 bps is the default speed on leaving the factory. Try

configured correctly. The

port.

other speeds in case the speed has been changed.

communications software

 

 

 

should be configured as

No parity, 8 data bits, 1 stop bit, data flow set to none.

 

follows:

 

Problems with the Password

 

Chart 2 Troubleshooting the Password

 

 

PROBLEM

CORRECTIVE ACTION

 

 

Cannot

The password field is case sensitive. Make sure that you enter the correct password

access the

using the proper casing.

ZyWALL.

 

Use the Reset button to restore the factory default configuration file. This will restore all

 

 

of the factory defaults including the password. See the Resetting the ZyWALL section in

 

the Introducing the Web Configurator chapter for details.

 

 

Troubleshooting

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