ZyWALL 2 Series User’s Guide

Problems with the LAN Interface

 

 

 

Chart 3 Troubleshooting the LAN Interface

 

 

 

 

 

PROBLEM

 

CORRECTIVE ACTION

 

 

 

 

 

Cannot access

 

Check your Ethernet cable type and connections. Refer to the Quick Start Guide for LAN

 

the ZyWALL

 

connection instructions.

 

from the LAN.

 

 

 

 

Make sure the computer’s Ethernet adapter is installed and functioning properly.

 

 

 

 

 

 

 

 

Cannot ping

 

Check the 10M/100M LAN LEDs on the front panel. One of these LEDs should be on. If

 

any computer

 

they are both off, check the cables between your ZyWALL and hub or the station.

 

on the LAN.

 

 

 

 

Verify that the IP address and the subnet mask of the ZyWALL and the computers are

 

 

 

 

 

 

on the same subnet.

 

 

 

 

Problems with the WAN Interface

 

 

 

Chart 4 Troubleshooting the WAN Interface

 

 

 

 

 

PROBLEM

 

CORRECTIVE ACTION

 

 

 

 

Cannot get

The ISP provides the WAN IP address after authentication. Authentication may be through

 

WAN IP

the user name and password, the MAC address or the host name. Use the following

 

address from

corrective actions to make sure the ISP can authenticate your connection.

 

the ISP.

 

 

 

You need a username and password if you’re using PPPoE or PPTP encapsulation. Make

 

 

 

 

sure that you have entered the correct Service Type, User Name and Password (the

 

 

user name and password are case sensitive). Refer to the WAN Screens chapter (web

 

 

configurator) or the Internet Access chapter (SMT).

 

 

If your ISP requires MAC address authentication, you should clone the MAC address from

 

 

your computer on the LAN as the ZyWALL’s WAN MAC address. Refer to the WAN

 

 

Screens chapter (web configurator) or the WAN and Dial Backup Setup chapter (SMT). It

 

 

is recommended that you clone your computer’s MAC address, even if your ISP presently

 

 

does not require MAC address authentication.

 

 

 

 

 

If your ISP requires host name authentication, configure your computer’s name as the

 

 

ZyWALL’s system name. Refer to the Wizard Setup chapter (web configurator) or the

 

 

General Setup chapter (SMT).

 

 

 

 

A-2

Troubleshooting