ZyXEL Communications ZyWALL 2 Series Problems with Internet Access, Chart 6 Troubleshooting Telnet, Problems with Remote Management, Chart 5 Troubleshooting Internet Access

ZyWALL 2 Series User’s Guide

Problems with Internet Access

	Chart 5 Troubleshooting Internet Access
PROBLEM	CORRECTIVE ACTION
Cannot	Connect your cable/DSL modem with the ZyWALL using the appropriate cable.
access the	Check with the manufacturer of your cable/DSL device about your cable requirement
Internet.
	because some devices may require crossover cable and others a regular straight-through
	cable.
	Refer to the WAN Screens chapter (web configurator) or the Internet Access chapter
	(SMT) and verify your settings.

Problems with Remote Management

	Chart 6 Troubleshooting Telnet
PROBLEM	CORRECTIVE ACTION
Cannot access	Refer to the Remote Management Limitations section in the Remote Management
the ZyWALL	chapter for scenarios when remote management may not be possible.
from the LAN
	When NAT is enabled:
or WAN.
	Use the ZyWALL’s WAN IP address when configuring from the WAN.
	Use the ZyWALL’s LAN IP address when configuring from the LAN.
	Refer to the Problems with the LAN Interface section for instructions on checking your
	LAN connection.
	Refer to the Problems with the WAN Interface section for instructions on checking your
	WAN connection.

Troubleshooting A-3